The purpose of this policy is to establish a standard for the reporting of security vulnerabilities to the organisation, so long as the Organisation's website/s have a published security.txt file that references this policy.

The scope of this policy applies to any person who believes they have discovered a vulnerability and wishes to report it. We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and always act in compliance with it.

We value those who take the time and effort to report security vulnerabilities according to this policy. However, we do not offer monetary rewards for vulnerability disclosures.

Any vulnerabilities that are being reported are to be treated as sensitive, confidential Policy Expert information.

Reporting

If you believe you have found a security vulnerability relating to the Organisation’s systems, please submit a vulnerability report to the address defined in the CONTACT field of the published security.txt file.

In your report please include details of:

• The website, IP Address or page where the vulnerability can be observed.
• A brief description of the type of vulnerability, for example; “XSS vulnerability”.
• Steps to reproduce. These should be a benign, non-destructive, proof of concept. This helps to ensure that the report can be triaged quickly and accurately. It also reduces the likelihood of duplicate reports, or malicious exploitation of some vulnerabilities, such as sub-domain takeovers.

What to expect

• After you have submitted your report, we will respond to your report within 5 working days and aim to triage your report within 10 working days. We'll also aim to keep you informed of our progress.
• Priority for remediation is assessed by looking at the impact, severity and exploit complexity. Vulnerability reports might take some time to triage or address. You are welcome to enquire on the status but should avoid doing so more than once every 14 days. This allows our teams to focus on the remediation.
• If requested, we will notify you when the reported vulnerability is remediated, and you may be invited to confirm that the solution covers the vulnerability adequately.
• Once the vulnerability has been resolved, we welcome requests to disclose your report. We'd like to unify our guidance, so please continue to coordinate any public release with us.

Guidance

You must NOT:

• Break any applicable law or regulations.
• Access unnecessary, excessive or significant amounts of data.
• Modify data in the Organisation's systems or services.
• Use high-intensity invasive or destructive scanning tools to find vulnerabilities.
• Attempt or report any form of denial of service, e.g. overwhelming a service with a high volume of requests.
• Disrupt the Organisation's services or systems.
• Submit reports detailing non-exploitable vulnerabilities, or reports indicating that the services do not fully align with “best practice”, for example missing security headers.
• Submit reports detailing TLS configuration weaknesses, for example “weak” cipher suite support or the presence of TLS1.0 support.
• Communicate any vulnerabilities or associated details other than by means described in the published security.txt.
• Social engineer, ‘phish’ or physically attack the Organisation's staff or infrastructure.
• Demand financial compensation in order to disclose any vulnerabilities.

You must:

• Always comply with data protection rules and must not violate the privacy of any data the Organisation holds. You must not, for example, share, redistribute or fail to properly secure data retrieved from the systems or services.
• Securely delete all data retrieved during your research as soon as it is no longer required or within 1 month of the vulnerability being resolved, whichever occurs first (or as otherwise required by data protection law).

Legalities

This policy is designed to be compatible with common vulnerability disclosure good practice. It does not give you permission to act in any manner that is inconsistent with the law, or which might cause the Organisation or partner organisations to be in breach of any legal obligations.

Compliance Measurement

Compliance with Policy Expert policies and procedures is required and will be verified through various methods including, but not limited to, business tool reports, internal and external audits and self-assessment. Policy Expert reserves the right to modify or eliminate any or all parts of this document and you are responsible for regularly reviewing it to ensure you are up to date.

Internal

Vulnerability Disclosure Process

External

Security.txt file