Breakdown cover

This optional cover is there for you if your car breaks down while you’re insured with us.

Breakdown cover

What is breakdown cover?

Breakdown cover is insurance the provides roadside assistance and recovery if your car unexpectedly breaks down within the UK. We have three types of breakdown cover available: roadside assistance, recovery at home and European cover. Our Gold policies have roadside assistance included as standard.

Breakdown cover doesn’t end at roadside assistance- if you are more than 20 miles from home we will also pay up to £250 for alternative transport to get you home or to your original destination. Additionally, all our tiers of breakdown cover includes key assist – help if you lose, break or lock your keys within your car.

What’s included with breakdown cover?

Policy Expert offers three levels of breakdown cover.

  • A purple tick
    With our Roadside Assistance and Nationwide Recovery Cover

    you are covered for up to 60 minutes roadside labour, breakdowns following an electrical or mechanical failure, flat battery, misfuel or lack of fuel, or a puncture if it immediately means your car in unable to move. Additionally, you have access to cover for alternative transport costs, emergency overnight accommodation and key assist if you lose, break or lock your keys within your car.

  • A purple tick
    Our Roadside Assistance and Recovery Home Assist Cover

    Roadside assistance, recovery and at home provides the same cover but labour is covered at or within a quarter mile of your home.

  • A purple tick
    Finally, Roadside and Recovery Home Assist and European Cover

    extends this cover to include European assistance as well, so you can travel with peace of mind.

How do I check if breakdown cover is included in my car insurance?

If you have Policy Expert Gold car insurance, you will automatically have roadside assistance breakdown cover included in your policy.


If you have Bronze or Silver car insurance, or if you’d like to check if you have additional cover that includes home assist or European cover, the best way to check is to log in to your customer account. You’ll find all your policy documents there, including your policy schedule, which will list all of the cover that you have with us.

What isn’t protected by breakdown cover?

Breakdown cover protects you from a sudden breakdown which renders your car immobile, but some situations aren’t covered. For a full list of what isn’t insured, please check the breakdown cover policy wording and insurance product information document – you can find these in your customer account with your other policy documents. If you’re not yet a customer, an example copy can also be found on our website.

  • Vehicles not listed on your policy schedule

    The cover only protects cars that you've named on your policy schedule.

  • Breakdown caused by

    overloading or by carrying more passengers than it was designed to carry.

  • Any breakdown outside of your period of insurance

    or within the first 24 hours of first purchasing breakdown cover.

  • The cost of:

    any parts or materials used to repair your vehicle.

  • Vehicles used for:

    public or private hire.

How do I make a breakdown cover claim?

Thinking about making a claim?

Our breakdown cover claims team are available 24 hours a day and you can contact them by calling 0344 809 9508. Breakdown cover is an optional extra, so you'll only be covered if you added it when you bought your policy. If you're unsure, log in to your customer account and check your policy schedule.

Breakdown cover FAQs

Where can I find details of my breakdown cover?

Not sure if you've got breakdown cover on your policy? You'll be able to check this via your online account. Details of what you've included within your policy are on page 3 of the 'Motor Welcome Confirmation' document, alongside any other optional extras you've selected.

Need to know more about breakdown cover? Check out our additional information here: https://www.policyexpert.co.uk/motor-docs/optional-extras/

Does my breakdown cover protect me abroad?

It depends on where you are abroad and which level of breakdown cover you have. We do offer a tier of breakdown cover which would insures you within Europe, but this is an additional level of cover which you need to have expressly chosen. If you’re not sure if you have this cover, log into your customer account and check your policy schedule.

You need to have the cover called Roadside and Recovery Home Assist and European cover. Please note, this only covers you in Europe and not worldwide.

Explore our car insurance optional extras

Personal Accident Cover

Personal Accident Cover

Get financial support if you or your partner are seriously injured in a car accident.

Replacement Vehicle

Replacement Vehicle

Stay on the road with a replacement car if yours is written off or stolen.

Motor Legal Assistance

Motor Legal Assistance

Help recover uninsured losses and access expert legal support after a non-fault accident.