Policy Expert (which is a trading name of QMetric Group Limited) is committed to protecting your privacy.
If you have any queries or requests concerning your personal information or how we process it, please contact us.
QMetric Group Limited is a registered data user under the Data Protection Act. We will treat your personal information as confidential and we will keep it on secure servers to ensure that all personal and transactional information is protected. The data controller of our website is QMetric Group Limited whose office is situated at: 32-38 Dukes Place, London, EC3A 7LP.
Policy Expert collects the details you provide as well as information we learn about you from your use of our service and, if relevant, your visits to our website and other sites accessible from it. We also collect information about the transactions you make. If you take part in any promotions, competitions, give us feedback or complete any profile forms, we may collect additional information. We also monitor customer traffic patterns and site use which helps us to improve the services we provide. We will periodically review your personal information to ensure that we do not keep it for longer than is necessary.
We may use your personal information for the following purposes:
Communications regarding your quote and your policy
We may contact you by post, email, SMS or telephone to discuss and confirm transactions between yourself and Policy Expert. From time to time we may also need to communicate important updates regarding your insurance policy.
We may use your information to send you news and promotions about products and services offered by Policy Expert, which we think may be of interest to you. We do not want to spam our customers with communications and will aim not to send you more than one of these types of communication per month. In order to ensure we are continually improving our products and services, occasionally we may contact you by post, email, SMS or telephone to ask your opinions.
If you do not want to be contacted for marketing purposes please email us at firstname.lastname@example.org or telephone us on 0330 0600 600. You may also unsubscribe from ongoing email at any time by following the unsubscribe instructions at the bottom of each email. Please note that due to the advance preparation required for some types of communication, it may take up to 30 days for the communications to cease. For the purposes of staff training and to ensure we offer excellent customer service we may record or monitor calls.
We do not sell, trade or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential.
Please be aware that once you use our services, you will be regarded as having given your consent to us disclosing your personal information to the following parties:
Due to data protection we can only speak to you about your information. If you want to authorise someone else to do so, please contact us and let us have their name.
Most browsers allow you to set your cookie preferences so that you can decide how you would like to interact with our website: whether to be notified interactively about cookies or to accept or reject all cookies. Since each browser is different you should check the Help menu in your browser to determine how to do this.
You don’t need to allow your browser to accept cookies in order to view much of our website but if you don’t accept them, you may not be able to buy the online products and services we provide.
To see details of all the cookies we use please visit http://www.policyexpert.co.uk/about-us/cookies
You have the right to access the personal data that’s held about you. To obtain a copy of the personal information Policy Expert holds about you, please write to us:
Head of Customer Relations,
352-390 Silbury Court West,
There is a fee of £10.00 for this service each time you make a request.
Telephone: 0330 0600 600
352-390 Silbury Court West,
This policy was last updated on 9th April 2014.