Our story
We launched Policy Expert in 2011 because we wanted to put people first. Within two years we became the number 1 rated UK home insurance provider on Review Centre - an accolade we've held ever since.
Today we're trusted by over 700,000 home & car insurance customers across the UK, and we’re still putting people first. We’ve been awarded a Crystal Mark from the Plain English campaign for our jargon-free policies. We’ve also won a number of coveted industry accolades, including the Insurance Choice Award for Best Home & Car Insurance Provider, the only awards decided by customer votes.
Our awards
2020
British Insurance Awards
Personal Lines Insurer of the Year - Finalist
Compare the Market Simples Awards
Winners in the Service category for Home Insurance
Amazon ScaleUp Awards
Retail/e-commerce business award finalist
Data Analytics Award, Digital Insurance Company of the Year & Insurance Brand of the Year
2020 Moneyfacts Consumer Awards
Highly Commended in the Best Home Insurance Provider category
Number 1 rated home insurer, 2013 - 2020
Review Centre
2019
Insurance Times Awards
Best Overall Insurance Broker for Car Insurance
Insurance Times Awards
Best Personal Insurance Broker for Car Insurance
Insurance Times Awards
Customer Champion of The Year – Insurer Winner
Insurance Times Awards
Excellence in Technology
Silver Award
Insurance Times Tech and Innovation Awards
Technology Innovation of the Year and Best Use of Technology for Customer Experience Finalist
Insurance Choice Awards
Highly Commended in the Best Home Insurance category
Insurance Post Creative & Innovation Awards
Customer Experience Award
UK Contact Centre Forum Awards
Best Customer Experience Finalist, Best Medium-sized Contact Centre Finalist
Ecommerce Awards 2019
Best Financial Services eCommerce Winner
European Business Awards
Digital Technology Award National Winner
UK Innovation Company of The Year
ACQ5 Global Awards
UK Business Tech Awards
Best Use of Data Finalist
Ones To Watch - Named as 'Ones to Watch' in Europe in a list of business excellence published by the European Business Awards
Top 100 most disruptive companies
Selected by D/SRUPTION50
UK Customer Experience Awards 2019
Best Use of Insight and Feedback Finalist
Growing Business Awards
Growing Business of the Year: Mid-sized Company (Turnover £25m-£50m) Finalist
Top 10 Insurtech Startups in UK 2019
City AM Awards
Insurance Company of the Year Finalist
2018
Best Overall Insurance Broker for Car Insurance
Insurance Choice Awards 2018
Best Home Insurance Provider
Insurance Choice Awards 2018
One star accreditation
Best Companies to Work For 2018
Innovative company of the year (insurance)
ACQ5 Global Awards
Growth company of the year (insurance)
ACQ5 Global Awards
Game-changer of the year (insurance)
ACQ5 Global Awards
2017
Best Insurance Broker for Car Insurance
Insurance Choice Awards 2017
Best Home Insurance Provider
Insurance Choice Awards 2017
Top 1000 companies to inspire Britain
chosen by London Stock Exchange Group
Rising Star
National Quality & Customer Experience Awards 2017
Policy Expert Giveback
Policy Expert Giveback, a program created by a dedicated group of employees with the backing of our management team, is an example of how Policy Expert supports the passion of our employees to make a positive impact.
Policy Expert are delighted to support KidsOut, a fantastic charity that provides disadvantaged children across the UK with exciting memories to cherish. Whether helping out in simple ways or volunteering our time, skills and creative abilities, Policy Expert employees have the opportunity to make a meaningful difference in the lives of others and have an enduring impact on the children helped by KidsOut.
To learn more about KidsOut, please visit www.kidsout.org.uk
Meet our experts
Paul Gildersleeves
Finance
Paul is our Chief Financial Officer, so he’s really good with money. So good, in fact, that he owns three alpacas.
Chris Harris
Renewals
Chris is in charge of renewals, so he helps our customers always get the right deal. Outside the office, he’s a keen golfer.
Steve Jones
Service
Steve is responsible for the Customer Service and Support functions. Outside of work he enjoys most sports, particularly football and is a keen QPR supporter (unfortunately for him!).
Adam Powell
Operations
Adam is one of our co-founders as well as our Chief Operations Officer. He's also a proud sausage dog owner.
David Prior
Underwriting
David is our chief underwriter. If he’s not in the office, you’ll probably find him running through the Spanish countryside.
Reviews
We're proud of the industry awards we've received for our customer service. But we really love it when our customers let us know how happy they are.
92%
average customer rating for our service
Competitive and great level of cover…
Competitive and great level of cover very happy!
Excellent top quality company
Excellent company, easy to use and competitive prices. Would highly recommend for all your insurance needs.
Thanks policy expert, your the best
Very pleased with my experience with…
Very pleased with my experience with Policy Expert. Excellent service.
Had to renew Home Insurance again
Had to renew Home Insurance and Policy Expert best the rest. I was impressed by the simple straightforward wording and included extras. Had very good reviews so I have gone ahead. Hopefully all will be well.
Quick, simple purchase.
Fast and easy purchase of home insurance. Considerably cheaper than the renewal quote offered from previous insurer and cheapest for our requirements on comparison sites. 5 stars so far but only the start of the policy.
Supportive, speedy and thorough
We realised our house had subsidence just as we were about to start a single story house extension. Pretty nerve racking time for us, particularly as we didn’t want to delay our build waiting for the insurers to decide. Policy expert (through trinity claims) have been excellent, supportive, thorough, speedy and fair. They initially sent out a structural surveyor to assess our house damage who disagreed with our own structural engineers and builders assessment. I thought this meant the insurance wouldn’t pay out. On the contrary the subsidence team supported us through the process of getting the correct documentation and evidence and sided with our own structural engineers assessment since his report was accurate, thorough and qualifications appropriate. Our structural engineers time and report was included in our cash settlement so it is worth submitting a second opinion if the initial assessment from their assessor goes against your builder/engineers opinion. The whole process from that moment on has been stress free and easy. In particular Greg and Jonathan have been amazingly supportive and fair. Our claim was complicated by the fact we were doing a build so couldn’t submit like for like replacement receipts (for instance the UPVC French doors damage by the ground movement are being replaced by expensive aluminium sliders so we needed to submit quotes for what would have been replaced were we not doing a build). They helped us make sure a percentage of our room plastering, restoration etc was included in the claim so it was totally fair to both us and them. Would highly recommend, despite the bad review on here! We ended up with 10k which is exactly what we submitted for, our builders said were we not doing a build at the same time as the subsidence repairs this cost would have been much higher for the insurers so both parties were pleased.
Clear and easy,no problems
Clear and easy,no problems
Great value home insurance
Great value home insurance; has saved me hundreds of pounds that I didn't have!
Easy online application.
By far the cheapest home insurance and…
By far the cheapest home insurance and covered evrything we wanted
Easy to organise insurance
Easy to organise insurance, great value
96%
of our customers are happy to recommend us
Excellent customer service
Two years running like for like renewal quote been cheaperthan search engines and yet when phoning given a little discount. Cant go wrong! Thank you, would recommend
Easy renewal of home and contents insurance
Received my annual renewal quote. Checked around and the quote remained competitive. Had a couple of minor changes to make so rang Policy Expert. Got through quickly and the advisor was very helpful at making the changes and talking me through them. Despite the changes, the policy price actually reduced (by 50p!). The whole transaction went smoothly and I was happy with both the service received and the price paid.
Competitive price
I've had policy expert before for buildings and contents insurance and this year they were competitive for me so I had no hesitation in returning. I will recommend to my friends and family when their insurance comes up for renewal
Good service given for the policy
Very good service that you have offered for my policy. I would recommend this company for any one to get a quote
So Easy and Always Competitive
Policy Expert home insurance always competitively priced I don't need to keep switching providers. They keep your informed and the coverage is fantastic.
First class service
The quote was very reasonable and included legal cover and emergency cover. I will say any insurance is as good as the first claim I hope not to find out.
Excellent price and website
It was easy to work around the website, make changes and complete the transaction. Price of insurance was much cheaper than other competitors and highly recommended.
Easy, economical and quick
I found the renewal process very easy and quick. I was impressed by the price too.
Pleasant staff member
The staff member was helpful and answered any questions very professionally but in a pleasant way. She was efficient and willing to wait and call me back while I cancelled with my current insurer. The cost of insurance with Policy Expert was very competitive and I was happy to sign up with them.