The friendly insurance experts

We're the UK's fastest-growing and highest-rated home insurance provider

About us

Our story

We launched Policy Expert in 2011 because we wanted to put people first. Within two years we became the number 1 rated UK home insurance provider on Review Centre - an accolade we've held ever since.

Today we insure over 380,000 homes across the UK, and are still putting people first. We've been awarded a 5-star rating from Defaqto, and a Crystal Mark from the Plain English campaign for our jargon-free policies. We're also a proud member of the Flood Re scheme that helps people in flood risk areas access affordable flood cover.

Our awards

Best Home Insurance Provider,
Insurance Choice Awards 2017

Top 1000 companies to inspire Britain,
chosen by London Stock Exchange Group

UK Insurance Company of the Year 2017,
ACQ5 Global Awards

UK Gamechanger of the Year (Insurance) 2017,
ACQ5 Global Awards

Number 1 rated home insurer, 2013 - 2017,
Review Center

Rising Star,
National Quality & Customer Experience Awards 2017

Meet our experts

Dom Farr
Tech
Dom is our Chief Technical Officer. He splits his time between developing our tech and snowboarding down mountains.
Paul Gildersleeves
Finance
Paul is our Chief Financial Officer, so he’s really good with money. So good, in fact, that he owns three alpacas.
Chris Harris
Renewals
Chris is in charge of renewals, so he helps our customers always get the right deal. Outside the office, he’s a keen golfer.
Steve Jones
Service
Steve is responsible for the Customer Service and Support functions. Outside of work he enjoys most sports, particularly football and is a keen QPR supporter (unfortunately for him!).
Adam Powell
Operations
Adam is one of our co-founders as well as our Chief Operations Officer. He's also a proud sausage dog owner.
Dan Prescott
New Business
Dan is our Head of New Business. He’s hard to spook, even when he comes face to face with a Great White Shark.
David Prior
Underwriting
David is our chief underwriter. If he’s not in the office, you’ll probably find him running through the Spanish countryside.
Tara Rist
HR and L&D
Tara leads our HR team. She’s so diligent and determined she once beat Paula Radcliffe in a race.

Reviews

We're proud of the industry awards we've received for our customer service. But we really love it when our customers let us know how happy they are.

Number 1

Home insurance
provider in the UK*

Get a quote

For our customer service

TrustPilot logo

91%

average customer rating for our service

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Good value and good service.
Good value and good service.
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Completely satisfied
On the telephone Daniel was very helpful and patient with an old age pensioner going deaf !!!!!!!
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Particularly like the 2 year payment …
Particularly like the 2 year payment deal as comparisons with others made annually ensured my continued business.
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Excellent price
Excellent price
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A really good experience the renewal …
A really good experience the renewal process was quick, easy, no problems and the best bit, the price was very much in line with last years premium they did not attempt to hick it up for the second year like most other companies do. Fully recommend Policy Expert to anyone looking for cover. Well done
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BUILDING & CONTENTS INSURANCE
Easy to use online service, simple choice of covers and additional items, all at very affordable and competitive prices. Would highly recommend as home emergency cover is included free of charge - a very welcome bonus indeed!
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Purchased online
Purchased online, found this very easy to do. Good price.
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House and Contents Insurance
I found Stephen to be courteous, helpful very understanding and patient when dealing with him and he quoted me a very acceptable premium for my house and contents insurance.
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Great service, great staff
Most helpful is sorting policies & errors I made. No fuss, no hassle, very helpful & friendly!
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Automatically renewing policy
Very efficient on renewing our policy. In fact it was automatically renewed a week early which meant that we had little time to look else where.

For our claims process

Trinity logo

96%

average customer rating for our claims

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Thank you
Thank you for your confirmation and your professionalism in handling our claim.
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Thank you so much...
Thank you so much for all your help with our house insurance. We are nearly just about there getting our house back to normal after the break in and appreciate everything you have done to help us achieve that.
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Many thanks for all of your help
Many thanks for all of your help and personal contact, you have made this all the more easy to deal with what was an awful experience. Daisy was really helpful, and it was reassuring that the same person dealt with my claim throughout.
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I would like to sincerely thank you...
I would like to sincerely thank you for your prompt, efficient and polite assistance in this matter, which has made this whole process clear, streamlined and tolerable.
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I am thoroughly impressed
I am thoroughly impressed with the quick turnaround of my claim. We have never had cause to claim off our insurance since 1990 when we bought our first home and the service we have received from your company has been absolutely wonderful. I will certainly be recommending your company to family and friends. Thank you once again for a quick and very professional service. Maria Barrett
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You all were brilliant
The insurance claim settlement has gone into my account today, and I just wanted to say thank you and all your colleagues who were involved for all the help and understanding over the claim, you all were brilliant, thank you once again, Yours sincerely Tony Barnsdall