The friendly insurance experts

We're the UK's fastest-growing and highest-rated home insurance provider

About us

Our story

We launched Policy Expert in 2011 because we wanted to put people first. Within two years we became the number 1 rated UK home insurance provider on Review Centre - an accolade we've held ever since.

Today we insure over 425,000 homes across the UK, and are still putting people first. We've been awarded a 5-star rating from Defaqto, and a Crystal Mark from the Plain English campaign for our jargon-free policies. We're also a proud member of the Flood Re scheme that helps people in flood risk areas access affordable flood cover.

Our awards

2018

Best Home Insurance Provider,
Insurance Choice Awards 2018

One star accreditation,
Best Companies to Work For 2018

Number 1 rated home insurer, 2013 - 2018,
Review Center

Innovative company of the year (insurance),
ACQ5 Global Awards

Growth company of the year (insurance),
ACQ5 Global Awards

Game-changer of the year (insurance),
ACQ5 Global Awards

2017

Best Home Insurance Provider,
Insurance Choice Awards 2017

Top 1000 companies to inspire Britain,
chosen by London Stock Exchange Group

Rising Star,
National Quality & Customer Experience Awards 2017

Policy Expert Giveback

Logo for KidOut Charity

Policy Expert Giveback, a program created by a dedicated group of employees with the backing of our management team, is an example of how Policy Expert supports the passion of our employees to make a positive impact.

Policy Expert are delighted to support KidsOut, a fantastic charity that provides disadvantaged children across the UK with exciting memories to cherish. Whether helping out in simple ways or volunteering our time, skills and creative abilities, Policy Expert employees have the opportunity to make a meaningful difference in the lives of others and have an enduring impact on the children helped by KidsOut.

To learn more about KidsOut, please visit www.kidsout.org.uk

Meet our experts

Dom Farr
Tech
Dom is our Chief Technical Officer. He splits his time between developing our tech and snowboarding down mountains.
Paul Gildersleeves
Finance
Paul is our Chief Financial Officer, so he’s really good with money. So good, in fact, that he owns three alpacas.
Chris Harris
Renewals
Chris is in charge of renewals, so he helps our customers always get the right deal. Outside the office, he’s a keen golfer.
Steve Jones
Service
Steve is responsible for the Customer Service and Support functions. Outside of work he enjoys most sports, particularly football and is a keen QPR supporter (unfortunately for him!).
Adam Powell
Operations
Adam is one of our co-founders as well as our Chief Operations Officer. He's also a proud sausage dog owner.
David Prior
Underwriting
David is our chief underwriter. If he’s not in the office, you’ll probably find him running through the Spanish countryside.
Tara Rist
HR and L&D
Tara leads our HR team. She’s so diligent and determined she once beat Paula Radcliffe in a race.

Reviews

We're proud of the industry awards we've received for our customer service. But we really love it when our customers let us know how happy they are.

Number 1

Home insurance
provider in the UK*

Get a quote

What our customers say

TrustPilot logo

92%

average customer rating for our service

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Clear quote where one can see offer
Clear quote where one can see offer. Able to adjust needs to revise. Best price with known company. Instalment option
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Excellent service
Excellent service. Cheapest quote even with the renewal quote
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Only the best will do.
I have been with policyexpert for a number of years and find them to be one of the best insurence companies and one of the cheapest. I am very happy with the service that I receive.
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staff helpful and knowledgeable good to…
staff helpful and knowledgeable good to have a company that gives good service
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Easy to work with
Never had a problem with policy expert. Time will tell if i need need to claim.
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Very clear pricing and a reminder of…
Very clear pricing and a reminder of what we paid last year.We didn’t feel the need to trawl through endless Quito save £2.50
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Couldn't beat the price for the cover…
Couldn't beat the price for the cover even though this is the second time I've renewed with the same firm - an unusual situation for me!
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Great company
Great company, no hassle, always quick response of any needs.
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Quick and easy
Easy, quick. Good value. Good communication.
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Have had no reason to doubt the effect…
Have had no reason to doubt the effect of this company in any house insurance claim as I have not had to claim for any damages. Therefore as far as Insurance goes I am more than happy with their insurance policy.
Review Centre logo

95%

of our customers are happy to recommend us

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Great service and cover
I was so pleased with this provider I renewed another year - price was realistic and didn't feel was being over charged!!! I would definitely recommend to family and have recommended to a friend!
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Delighted
My home insurance was arranged really quickly, every detail checked by the really helpful adviser. Fantastic price saving me over £9 a month and better cover. Overall I am very happy!
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Very helpful
Great price, incredibly helpful and easy to talk to. They helped me get the best price for the most cover leaving me feeling secure.
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Saved more and without any hassle
A quick phone call after getting the renewal email lead to an even more competitive quote that beat last years price! All still with the same great cover, best of all no fuss or worry. Thank you
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Great value
Brilliant, easy & quick to set up, I would certainly recommend to friends and family, also looking at the reviews, they have an amazing reputation, so I had no second thoughts about getting my home insurance from Policy Expert, also I’m now have piece of mind knowing that I am fully protected. Thumbs up to everyone.
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Wonderful value and good service
I have found my experience with the company an excellent example of straight forward use of language. The person I spoke to was helpful and polite. I have confidence in this company and have already recommend it to friends and family.
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Fantastic would recommend
I can not fault the way they deal with customers my parents have renewed year after year with policy expert never had any trouble very easy to join renew & best price.
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Professional service
Professional call centre. Well trained knowledgeable staff. Good coverage options to suit all budgets. Would recommend the company to friends & family…
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Excellent service
Renewing my policy was hassle free and beat online quotes. The gentleman I spoke to on the phone was very polite, clear speaking and explained everything clearly. I used Policy Expert for the last two years and found them to provide a great service…