The friendly insurance experts
We're the UK's fastest-growing and highest-rated home insurance provider
Our story
We launched Policy Expert in 2011 because we wanted to put people first. Within two years we became the number 1 rated UK home insurance provider on Review Centre - an accolade we've held ever since.
Today we're trusted by over 600,000 customers across the UK, and we’re still putting people first. We’ve been awarded a Crystal Mark from the Plain English campaign for our jargon-free policies. We’ve also won a number of coveted industry accolades, including the Insurance Choice Award for Best Home Insurance Provider, the only award decided by customer votes.
Our awards
2020
British Insurance Awards
Personal Lines Insurer of the Year - Finalist
Compare the Market Simples Awards
Winners in the Service category for Home Insurance
Amazon ScaleUp Awards
Retail/e-commerce business award finalist
Data Analytics Award, Digital Insurance Company of the Year & Insurance Brand of the Year
2020 Moneyfacts Consumer Awards
Highly Commended in the Best Home Insurance Provider category
Number 1 rated home insurer, 2013 - 2020
Review Centre
2019
Insurance Times Awards
Customer Champion of The Year – Insurer Winner
Insurance Times Awards
Excellence in Technology
Silver Award
Insurance Times Tech and Innovation Awards
Technology Innovation of the Year and Best Use of Technology for Customer Experience Finalist
Insurance Choice Awards
Highly Commended in the Best Home Insurance category
Insurance Post Creative & Innovation Awards
Customer Experience Award
UK Contact Centre Forum Awards
Best Customer Experience Finalist, Best Medium-sized Contact Centre Finalist
Ecommerce Awards 2019
Best Financial Services eCommerce Winner
European Business Awards
Digital Technology Award National Winner
UK Innovation Company of The Year
ACQ5 Global Awards
UK Business Tech Awards
Best Use of Data Finalist
Ones To Watch - Named as 'Ones to Watch' in Europe in a list of business excellence published by the European Business Awards
Top 100 most disruptive companies
Selected by D/SRUPTION50
UK Customer Experience Awards 2019
Best Use of Insight and Feedback Finalist
Growing Business Awards
Growing Business of the Year: Mid-sized Company (Turnover £25m-£50m) Finalist
Top 10 Insurtech Startups in UK 2019
City AM Awards
Insurance Company of the Year Finalist
2018
Best Home Insurance Provider
Insurance Choice Awards 2018
One star accreditation
Best Companies to Work For 2018
Innovative company of the year (insurance)
ACQ5 Global Awards
Growth company of the year (insurance)
ACQ5 Global Awards
Game-changer of the year (insurance)
ACQ5 Global Awards
2017
Best Home Insurance Provider
Insurance Choice Awards 2017
Top 1000 companies to inspire Britain
chosen by London Stock Exchange Group
Rising Star
National Quality & Customer Experience Awards 2017
Policy Expert Giveback
Policy Expert Giveback, a program created by a dedicated group of employees with the backing of our management team, is an example of how Policy Expert supports the passion of our employees to make a positive impact.
Policy Expert are delighted to support KidsOut, a fantastic charity that provides disadvantaged children across the UK with exciting memories to cherish. Whether helping out in simple ways or volunteering our time, skills and creative abilities, Policy Expert employees have the opportunity to make a meaningful difference in the lives of others and have an enduring impact on the children helped by KidsOut.
To learn more about KidsOut, please visit www.kidsout.org.uk
Meet our experts
Paul Gildersleeves
Finance
Paul is our Chief Financial Officer, so he’s really good with money. So good, in fact, that he owns three alpacas.
Chris Harris
Renewals
Chris is in charge of renewals, so he helps our customers always get the right deal. Outside the office, he’s a keen golfer.
Steve Jones
Service
Steve is responsible for the Customer Service and Support functions. Outside of work he enjoys most sports, particularly football and is a keen QPR supporter (unfortunately for him!).
Adam Powell
Operations
Adam is one of our co-founders as well as our Chief Operations Officer. He's also a proud sausage dog owner.
David Prior
Underwriting
David is our chief underwriter. If he’s not in the office, you’ll probably find him running through the Spanish countryside.
Reviews
We're proud of the industry awards we've received for our customer service. But we really love it when our customers let us know how happy they are.
92%
average customer rating for our service
Good features and a good price
Good features and a good price. I like the fact that I can make changes to the policy throughout the year without arrangement fees. I also found that upgrading to accidental cover was very inexpensive.
This is a review of cost and set up only. I have not had to claim on the policy
Fair priced kept up to date plenty of…
Fair priced kept up to date plenty of notice to shop around if wanted
Quick and easy to renew
Quick and easy to renew with very little change in price. I would have preferred fewer phone calls pestering me but other than that all good.
no hassle renewal
no hassle renewal. Checked multiple comparison sites but the Policy Expert Renewal quote beat them all- saving me at least £15. Better in my pocket than an insurance company getting it
Helpful
Helpful team and sorted me out with one phone call
Real easy to do on the net
Real easy to do on the net
Fantastic and stress free
Fantastic and stress free
Quote was in ball park and staff helpful
Quote was in ball park and staff helpful
Easy to renew
Easy to renew. No ridiculous price hikes resulting in needless phone calls to negotiate a reasonable premium. Increase was less than 2%. No problems Very satisfied.
Happy with the service
I renewed our home insurance because I was happy with the renewal quote, only a small increase from last year. I had to ring to change my email address, prepared myself for a long wait but the call was answered quickly and the adviser changed the email details straight away. She was pleasant and professional.
96%
of our customers are happy to recommend us
Great price! Very efficient at renewal
Have renewed with Policy Expert for three years now. Never worth switching, always offer a competitive price. Saves the hassle of changing provider. Simple and friendly customer service and excellent support. More than happy to recommend friends and family. Nothing to criticise.
Excellent professional service
Policy Expert have been an excellent company for me and I would recommend them to friends and family. Price and service are great. Had to make a claim and had no problems and communication between myself and policy direct was faultless and a very quick outcome to my claim. Rate this company 10 out of 10.
Easy renewal process
The renewal process was very easy and the price for my new policy was very competitive . I was very happy with the whole process. Overall I would describe the service as good.
Excellent service
Gentleman who I spoke to was very efficient sorted through a mistake that was on my policy. We renewed our policy at the same time, when I mentioned I was being furloughed he gave us a ten pound discount as money will be tight which was more than welcomed. I had a good conversation with him. Cant remember his name but gold star for him.
House insurance
Specialist in houses with previous history of requiring underpinning. Good service and very reasonable prices. Insurance is a good package tailor made for your requirements.
Efficient
A very polite, pleasant and efficient woman. My issues were addressed quickly and to my satisfaction. Whole process took only a few minutes which she assured me would be the case at the start, this is why i was willing to go ahead as i had a busy day ahead. Helped me save money and time. Very happy.
Home insurance policy
We have had the same policy for two years now and have just bought another year as we have never had a problem with it. I like that it’s an automated renewal so you know exactly what to expect for the following year without the hassle of filling out the forms annually. Thank you.
Great
I have been with policy expert for a long time, and have never had any problems with the service I required, when I last needed advice from them the customer service were very polite and helpful for the information that I needed. 100% fantastic company.
Very competitive prices
No need to keep chasing the various websites. Our renewal was handled with ease, giving an excellent deal. The CSR understood my questions promptlynd quoted very competitive price.