The friendly insurance experts
We're the UK's fastest-growing and highest-rated home insurance provider
Our story
We launched Policy Expert in 2011 because we wanted to put people first. Within two years we became the number 1 rated UK home insurance provider on Review Centre - an accolade we've held ever since.
Today we insure over 425,000 homes across the UK, and are still putting people first. We've been awarded a 5-star rating from Defaqto, and a Crystal Mark from the Plain English campaign for our jargon-free policies. We're also a proud member of the Flood Re scheme that helps people in flood risk areas access affordable flood cover.
Our awards
One star accreditation,
Best Companies to Work For 2018
Innovative company of the year (insurance),
ACQ5 Global Awards
Growth company of the year (insurance),
ACQ5 Global Awards
Game-changer of the year (insurance),
ACQ5 Global Awards
Best Home Insurance Provider,
Insurance Choice Awards 2017
Top 1000 companies to inspire Britain,
chosen by London Stock Exchange Group
Rising Star,
National Quality & Customer Experience Awards 2017
Number 1 rated home insurer, 2013 - 2017,
Review Center
Meet our experts
Dom Farr
Tech
Dom is our Chief Technical Officer. He splits his time between developing our tech and snowboarding down mountains.
Paul Gildersleeves
Finance
Paul is our Chief Financial Officer, so he’s really good with money. So good, in fact, that he owns three alpacas.
Chris Harris
Renewals
Chris is in charge of renewals, so he helps our customers always get the right deal. Outside the office, he’s a keen golfer.
Steve Jones
Service
Steve is responsible for the Customer Service and Support functions. Outside of work he enjoys most sports, particularly football and is a keen QPR supporter (unfortunately for him!).
Adam Powell
Operations
Adam is one of our co-founders as well as our Chief Operations Officer. He's also a proud sausage dog owner.
Dan Prescott
New Business
Dan is our Head of New Business. He’s hard to spook, even when he comes face to face with a Great White Shark.
David Prior
Underwriting
David is our chief underwriter. If he’s not in the office, you’ll probably find him running through the Spanish countryside.
Tara Rist
HR and L&D
Tara leads our HR team. She’s so diligent and determined she once beat Paula Radcliffe in a race.
Reviews
We're proud of the industry awards we've received for our customer service. But we really love it when our customers let us know how happy they are.
What our customers say
92%
average customer rating for our service
A very competitive renewal price which…
A very competitive renewal price which I was happy to accept.very satisfied and this year will be my third year with this company
Friendly and professional
I was dealt with in a very friendly and professional manner with all my questions answered by a very competent member of staff. (he did tell me his name but I have forgotten it !!)
Great price
Great price, easy to sign up/ join. Would recommend
Sorted!
I contacted Policy Expert re my renewal price as it had went up and I really didn't understand why.I received a call from Mohamad a short while after and we went over my policy. The young man was excellent and he managed to get it down nearer to where it was originally without too much fuss.
After storing my card details from last…
After storing my card details from last year which I instructed them not too, Policy Ex pert sorted my complaint and deleted from their saved info.
Took out this policy as it was a very…
Took out this policy as it was a very good quote. Advisor was very clued up and explained everything to me. Even listened when I rattled on about getting a good quote for the first year and then it going up a lot. Explained that was why it was fixed for two years a .u h better idea
I found the service very easy to set up…
I found the service very easy to set up and it covered all.of my personal needs from a home insurance policy. The regular updates from Policy Expert allows me to track each month my policy providing me the chance to make any changes that might be required.
Best prices quoted
Best prices quoted. details given in simple terms.adequate time given to compare with others.
So simple & very easy to do
So simple & very easy to do, had previously had an home insurance policy, Excellent, thanks for your purchase, pleasure to do business with you.Very affordable & looked after my needs completely. Thank you.
Excellent service
Excellent service, had to make a claim and it was dealt with quickly and efficiently. No worries about continuing our policy with them.
95%
of our customers are happy to recommend us
Great service and cover
I was so pleased with this provider I renewed another year - price was realistic and didn't feel was being over charged!!! I would definitely recommend to family and have recommended to a friend!
Delighted
My home insurance was arranged really quickly, every detail checked by the really helpful adviser. Fantastic price saving me over £9 a month and better cover. Overall I am very happy!
Very helpful
Great price, incredibly helpful and easy to talk to. They helped me get the best price for the most cover leaving me feeling secure.
Saved more and without any hassle
A quick phone call after getting the renewal email lead to an even more competitive quote that beat last years price! All still with the same great cover, best of all no fuss or worry. Thank you
Great value
Brilliant, easy & quick to set up, I would certainly recommend to friends and family, also looking at the reviews, they have an amazing reputation, so I had no second thoughts about getting my home insurance from Policy Expert, also I’m now have piece of mind knowing that I am fully protected. Thumbs up to everyone.
Wonderful value and good service
I have found my experience with the company an excellent example of straight forward use of language. The person I spoke to was helpful and polite. I have confidence in this company and have already recommend it to friends and family.
Fantastic would recommend
I can not fault the way they deal with customers my parents have renewed year after year with policy expert never had any trouble very easy to join renew & best price.
Professional service
Professional call centre. Well trained knowledgeable staff. Good coverage options to suit all budgets. Would recommend the company to friends & family…
Excellent service
Renewing my policy was hassle free and beat online quotes. The gentleman I spoke to on the phone was very polite, clear speaking and explained everything clearly. I used Policy Expert for the last two years and found them to provide a great service…