Our story
We launched Policy Expert in 2011 because we wanted to put people first. Within two years we became the number 1 rated UK home insurance provider on Review Centre - an accolade we've held ever since.
Today we're trusted by over 800,000 home & car insurance customers across the UK, and we’re still putting people first. We’ve been awarded a Crystal Mark from the Plain English campaign for our jargon-free policies. We’ve also won a number of coveted industry accolades, including the Insurance Choice Award for Best Home & Car Insurance Provider, the only awards decided by customer votes.
Our awards
2021
Moneyfacts Consumer Awards
Home Insurance Provider of the Year
2020
Insurance Choice Awards
Best Personal Insurance Broker
British Insurance Awards
Personal Lines Insurer of the Year - Finalist
Compare the Market Simples Awards
Winners in the Service category for Home Insurance
Amazon ScaleUp Awards
Retail/e-commerce business award finalist
Data Analytics Award, Digital Insurance Company of the Year & Insurance Brand of the Year
Moneyfacts Consumer Awards
Highly Commended in the Best Home Insurance Provider category
Number 1 rated home insurer, 2013 - 2020
Review Centre
2019
Insurance Choice Awards
Best Overall Insurance Broker for Car Insurance
Insurance Choice Awards
Best Personal Insurance Broker for Car Insurance
Insurance Times Awards
Customer Champion of The Year – Insurer Winner
Insurance Times Awards
Excellence in Technology
Silver Award
Insurance Times Tech and Innovation Awards
Technology Innovation of the Year and Best Use of Technology for Customer Experience Finalist
Insurance Choice Awards
Highly Commended in the Best Home Insurance category
Insurance Post Creative & Innovation Awards
Customer Experience Award
UK Contact Centre Forum Awards
Best Customer Experience Finalist, Best Medium-sized Contact Centre Finalist
Ecommerce Awards 2019
Best Financial Services eCommerce Winner
European Business Awards
Digital Technology Award National Winner
UK Innovation Company of The Year
ACQ5 Global Awards
UK Business Tech Awards
Best Use of Data Finalist
Ones To Watch - Named as 'Ones to Watch' in Europe in a list of business excellence published by the European Business Awards
Top 100 most disruptive companies
Selected by D/SRUPTION50
UK Customer Experience Awards 2019
Best Use of Insight and Feedback Finalist
Growing Business Awards
Growing Business of the Year: Mid-sized Company (Turnover £25m-£50m) Finalist
Top 10 Insurtech Startups in UK 2019
City AM Awards
Insurance Company of the Year Finalist
2018
Best Overall Insurance Broker for Car Insurance
Insurance Choice Awards 2018
Best Home Insurance Provider
Insurance Choice Awards 2018
One star accreditation
Best Companies to Work For 2018
Innovative company of the year (insurance)
ACQ5 Global Awards
Growth company of the year (insurance)
ACQ5 Global Awards
Game-changer of the year (insurance)
ACQ5 Global Awards
2017
Best Insurance Broker for Car Insurance
Insurance Choice Awards 2017
Best Home Insurance Provider
Insurance Choice Awards 2017
Top 1000 companies to inspire Britain
chosen by London Stock Exchange Group
Rising Star
National Quality & Customer Experience Awards 2017
Policy Expert Giveback
Policy Expert Giveback, a program created by a dedicated group of employees with the backing of our management team, is an example of how Policy Expert supports the passion of our employees to make a positive impact.
Policy Expert are delighted to support KidsOut, a fantastic charity that provides disadvantaged children across the UK with exciting memories to cherish. Whether helping out in simple ways or volunteering our time, skills and creative abilities, Policy Expert employees have the opportunity to make a meaningful difference in the lives of others and have an enduring impact on the children helped by KidsOut.
To learn more about KidsOut, please visit www.kidsout.org.uk
Meet our experts
Paul Gildersleeves
Finance
Paul is our Chief Financial Officer, so he’s really good with money. So good, in fact, that he owns three alpacas.
Chris Harris
Renewals
Chris is in charge of renewals, so he helps our customers always get the right deal. Outside the office, he’s a keen golfer.
Steve Jones
Service
Steve is responsible for the Customer Service and Support functions. Outside of work he enjoys most sports, particularly football and is a keen QPR supporter (unfortunately for him!).
Adam Powell
Operations
Adam is one of our co-founders as well as our Chief Operations Officer. He's also a proud sausage dog owner.
David Prior
Underwriting
David is our chief underwriter. If he’s not in the office, you’ll probably find him running through the Spanish countryside.
Reviews
We're proud of the industry awards we've received for our customer service. But we really love it when our customers let us know how happy they are.
94%
average customer rating for our service
Brilliant customer service
Brilliant customer service
Excellent Service
Received my renewal and as most customers went online to see if I could get a better deal. Called up to discuss the renewal and was pleasantly surprised at not just the excellent service but also the updated quote, which was better than the price comparison sites. Overall an excellent service.
Good competitive price for level of…
Good competitive price for level of cover.
Fantastic service and great reliability…
Fantastic service and great reliability can only recommend
Great cover offed extras included free…
Great cover offed extras included free best quote by far fast delivery of documents
Insurance.
Easy to set up in line. A good price for home and building insurance. Very happy with service.
having been with policy expert in the…
having been with policy expert in the past, and insurance due again. after shopping around policy expert offered better cover than my existing insurer at a much better price.
never claimed off insurance so cant comment on claims procedure.
but the cover is there if ever needed.
The convesation with the agent was…
The convesation with the agent was quick and satisfied. All the documents are available on the website that is what I expeceted. Great price and service. Strongly recommend !
Great price and was t use website
Great price and was t use website, thanks.
Easy online application and seamless…
Easy online application and seamless process. Great value quote. Excellent choices of cover and add one. No pressure to buy.
96%
of our customers are happy to recommend us
Excellent service
Found the company on a well known comparison site. Excellent information, good response from the telephone sales person, with no hard sell. Policy does what it says on the tin and I was covered straight away.
Effortless
Easy application from start to finish and by far the best price. Would not hesitate to recommend to family and friends The 'refer a friend' offer is a great option too.
Simply the best
The product suits my needs and my wallet. What more can I say. If you want a great policy that does what it says in the small print then this is the one for you. Everything you need is there. Nothing not to like, a policy for anyone and everyone. Customer service 2nd to none and value for money. Will be using again.
A good company
We had a burglary. They dealt with us professionally and fairly. I can not fault Policy Expert.
Great service
This is the first time I have EVER stayed with same insurance company 2 years consecutively. This year the price was competitive despite having a claim on my policy the previous year....which was handled quickly and smoothly. The agents always offer a great service too! Highly recommended.
How a service should be
Could not fault the service. Good communication about renewal in good time. Excellent phone customer service. Phone answered quickly. Very helpful and knowledgeable. No sales hassle. Would definitely recommend.
Easy peasy
What I like the most is how simple and easy to understand the insurance I am buying is. You get to choose what level of cover you wish to have which then updates the price you will pay. You can see in detail what is covered.
Very helpful staff
I found the staff over the phone very polite and helpful. Getting the best deal for me possible and the correspondence over email very prompt. I would tell family and friends the same.
No worries!
Good choice! Good price! Online and fast with auto-update! Good customer care! We have no worries since we choose Policy Expert!