The friendly insurance experts
We're the UK's fastest-growing and highest-rated home insurance provider
Our story
We launched Policy Expert in 2011 because we wanted to put people first. Within two years we became the number 1 rated UK home insurance provider on Review Centre - an accolade we've held ever since.
Today we're trusted by over 600,000 customers across the UK, and we’re still putting people first. We’ve been awarded a Crystal Mark from the Plain English campaign for our jargon-free policies. We’ve also won a number of coveted industry accolades, including the Insurance Choice Award for Best Home Insurance Provider, the only award decided by customer votes.
Our awards
2020
Compare the Market Simples Awards
Winners in the Service category for Home Insurance
Amazon ScaleUp Awards
Retail/e-commerce business award finalist
Data Analytics Award, Digital Insurance Company of the Year & Insurance Brand of the Year
2020 Moneyfacts Consumer Awards
Highly Commended in the Best Home Insurance Provider category
Number 1 rated home insurer, 2013 - 2020
Review Centre
2019
Insurance Times Awards
Customer Champion of The Year – Insurer Winner
Insurance Times Awards
Excellence in Technology
Silver Award
Insurance Times Tech and Innovation Awards
Technology Innovation of the Year and Best Use of Technology for Customer Experience Finalist
Insurance Choice Awards
Highly Commended in the Best Home Insurance category
Insurance Post Creative & Innovation Awards
Customer Experience Award
UK Contact Centre Forum Awards
Best Customer Experience Finalist, Best Medium-sized Contact Centre Finalist
Ecommerce Awards 2019
Best Financial Services eCommerce Winner
European Business Awards
Digital Technology Award National Winner
UK Innovation Company of The Year
ACQ5 Global Awards
UK Business Tech Awards
Best Use of Data Finalist
Ones To Watch - Named as 'Ones to Watch' in Europe in a list of business excellence published by the European Business Awards
Top 100 most disruptive companies
Selected by D/SRUPTION50
UK Customer Experience Awards 2019
Best Use of Insight and Feedback Finalist
Growing Business Awards
Growing Business of the Year: Mid-sized Company (Turnover £25m-£50m) Finalist
Top 10 Insurtech Startups in UK 2019
City AM Awards
Insurance Company of the Year Finalist
2018
Best Home Insurance Provider
Insurance Choice Awards 2018
One star accreditation
Best Companies to Work For 2018
Innovative company of the year (insurance)
ACQ5 Global Awards
Growth company of the year (insurance)
ACQ5 Global Awards
Game-changer of the year (insurance)
ACQ5 Global Awards
2017
Best Home Insurance Provider
Insurance Choice Awards 2017
Top 1000 companies to inspire Britain
chosen by London Stock Exchange Group
Rising Star
National Quality & Customer Experience Awards 2017
Policy Expert Giveback
Policy Expert Giveback, a program created by a dedicated group of employees with the backing of our management team, is an example of how Policy Expert supports the passion of our employees to make a positive impact.
Policy Expert are delighted to support KidsOut, a fantastic charity that provides disadvantaged children across the UK with exciting memories to cherish. Whether helping out in simple ways or volunteering our time, skills and creative abilities, Policy Expert employees have the opportunity to make a meaningful difference in the lives of others and have an enduring impact on the children helped by KidsOut.
To learn more about KidsOut, please visit www.kidsout.org.uk
Meet our experts
Paul Gildersleeves
Finance
Paul is our Chief Financial Officer, so he’s really good with money. So good, in fact, that he owns three alpacas.
Chris Harris
Renewals
Chris is in charge of renewals, so he helps our customers always get the right deal. Outside the office, he’s a keen golfer.
Steve Jones
Service
Steve is responsible for the Customer Service and Support functions. Outside of work he enjoys most sports, particularly football and is a keen QPR supporter (unfortunately for him!).
Adam Powell
Operations
Adam is one of our co-founders as well as our Chief Operations Officer. He's also a proud sausage dog owner.
David Prior
Underwriting
David is our chief underwriter. If he’s not in the office, you’ll probably find him running through the Spanish countryside.
Reviews
We're proud of the industry awards we've received for our customer service. But we really love it when our customers let us know how happy they are.
What our customers say
92%
average customer rating for our service
true to their word our insurance…
true to their word our insurance premium stayed the same this year as the last...have had no issues
This is the second time ion a row I've…
This is the second time ion a row I've renewed my home and contents insurance with Policy Expert. Beating the valuations of their competitors - something unheard of these days when renewing with an existing insurer.
Been with policy expert for many years…
Been with policy expert for many years now, even returned after 12 months away.
Never had any issues whatsoever with both the customer service and their website.
I’ve been fortunate enough to not have to claim, but i’m sure if i ever did I’m sure it would be dealt with proffesionally.
We the consumers are always ready to complain about customer service, we dont compliment the exellent service we do somtimes experience.
So from mysef - Thank you Policy Expert, excellent service, just re newed for 2020, see you again in 2021 👍🏻
Very niceman very knowli
Very niceman very knowli
Edgiblename is Marlon gret service
A very polite and courteous response…
A very polite and courteous response which helped me save £30 on my home insurance. Many thanks
With a little bit of pushing from me
With a little bit of pushing from me, you eventually do come up with the goods, and we get there, and satisfy me, thats why I continue to stay with you
The best value for money home insurance
The best value for money home insurance I have ever bought.
clear and easy and not too much of a…
clear and easy and not too much of a rise
Very happy with my quotes annually
Very happy with my quotes annually, happy to stay with Policy Expert as they offer equal or better value than the cheapest we found on comparison sites. Quick, easy and understanding customer services even during the lockdown period!
Policy Review and Renewal
I have just renewed my yearly Home and Contents Insurance through Policy Expert. I find the company competitive and very helpful resolving any issues. The staff are helpful polite and come across well informed within the insurance industry. Additionally the information they regularly email on a wide area of subjects giving advice are well received. I recommend this company.
96%
of our customers are happy to recommend us
V friendly staff
Took plenty of time to discuss a complicated situation and offer options. V warm and friendly. Explained options and took time.
A very satisfied customer.
I was dealt with on 3 occasions by very friendly helpful and knowledgeable staff who have provided me with appropriate insurance cover at a very reasonable price. Many thanks.
Untested but good value
I am on my second year with these guys, I have yet to make a claim however the setup seems professional. I am happy with the price and cover assuming a claim gets paid out without hassle, so check other reviews. None the less I gave them a try and stayed with them for a second year. I like them!
best I have used
So good I have recommended to family and friends very good value for people on a tight budget.
Customer Service
Good listening/understanding of our concerns (over pricing). Offered viable alternatives which was accepted.
Great quality and service
I have been using policy experts now for a few years the ease of renewal is flawless great communication and service. Would highly recommend them to family and friends their prices are fair and level of cover is brilliant.
Quote Renewal
Second year with Policy Expert and it was quite refreshing to find a renewal quote that was cheaper than any other quotes out there. Website is easy to navigate and all documents available easily. Not made a claim on Policy Expert so cannot comment on that process.
Great value for money
I’ve been with policy expert for over 3 years now due to the fact they always come out the most reasonable. Their website is really easy to use and although I’ve never had to make a claim when I have had questions or queries I’ve been able to find out the answer online or by phone.
Great renewal price
When policy expert called about renewal I was busy, he asked when was convenient to call back and he called exactly when he said he would, he looked at my renewal and worked out a deal that we were both happy with. It was very easy to renew, the agent was very helpful and courteous. I think I have received good value for money