The friendly insurance experts
We're the UK's fastest-growing and highest-rated home insurance provider
Our story
We launched Policy Expert in 2011 because we wanted to put people first. Within two years we became the number 1 rated UK home insurance provider on Review Centre - an accolade we've held ever since.
Today we’re trusted by half a million customers across the UK, and we’re still putting people first. We’ve been awarded a Crystal Mark from the Plain English campaign for our jargon-free policies. We’ve also won a number of coveted industry accolades, including the Insurance Choice Award for Best Home Insurance Provider, the only award decided by customer votes.
Our awards
2020
2020 Moneyfacts Consumer Awards
Home Insurance Provider of the Year Finalist
2019
Insurance Times Awards
Customer Champion of The Year – Insurer Winner
Insurance Times Awards
Excellence in Technology
Silver Award
Insurance Times Tech and Innovation Awards
Technology Innovation of the Year and Best Use of Technology for Customer Experience Finalist
Insurance Choice Awards
Highly Commended in the Best Home Insurance category
Insurance Post Creative and Innovation Awards
Digital Insurance Company of the Year Finalist, The Customer Experience Award Finalist, The Data Analytics Award Finalist
UK Contact Centre Forum Awards
Best Customer Experience Finalist, Best Medium-sized Contact Centre Finalist
Ecommerce Awards 2019
Best Financial Services eCommerce Winner
European Business Awards
Digital Technology Award National Winner
UK Innovation Company of The Year
ACQ5 Global Awards
UK Business Tech Awards
Best Use of Data Finalist
Ones To Watch - Named as 'Ones to Watch' in Europe in a list of business excellence published by the European Business Awards
Top 100 most disruptive companies
Selected by D/SRUPTION50
UK Customer Experience Awards 2019
Best Use of Insight and Feedback Finalist
Growing Business Awards
Growing Business of the Year: Mid-sized Company (Turnover £25m-£50m) Finalist
Top 10 Insurtech Startups in UK 2019
City AM Awards
Insurance Company of the Year Finalist
2018
Best Home Insurance Provider
Insurance Choice Awards 2018
One star accreditation
Best Companies to Work For 2018
Number 1 rated home insurer, 2013 - 2018
Review Center
Innovative company of the year (insurance)
ACQ5 Global Awards
Growth company of the year (insurance)
ACQ5 Global Awards
Game-changer of the year (insurance)
ACQ5 Global Awards
2017
Best Home Insurance Provider
Insurance Choice Awards 2017
Top 1000 companies to inspire Britain
chosen by London Stock Exchange Group
Rising Star
National Quality & Customer Experience Awards 2017
Policy Expert Giveback
Policy Expert Giveback, a program created by a dedicated group of employees with the backing of our management team, is an example of how Policy Expert supports the passion of our employees to make a positive impact.
Policy Expert are delighted to support KidsOut, a fantastic charity that provides disadvantaged children across the UK with exciting memories to cherish. Whether helping out in simple ways or volunteering our time, skills and creative abilities, Policy Expert employees have the opportunity to make a meaningful difference in the lives of others and have an enduring impact on the children helped by KidsOut.
To learn more about KidsOut, please visit www.kidsout.org.uk
Meet our experts
Paul Gildersleeves
Finance
Paul is our Chief Financial Officer, so he’s really good with money. So good, in fact, that he owns three alpacas.
Chris Harris
Renewals
Chris is in charge of renewals, so he helps our customers always get the right deal. Outside the office, he’s a keen golfer.
Steve Jones
Service
Steve is responsible for the Customer Service and Support functions. Outside of work he enjoys most sports, particularly football and is a keen QPR supporter (unfortunately for him!).
Adam Powell
Operations
Adam is one of our co-founders as well as our Chief Operations Officer. He's also a proud sausage dog owner.
David Prior
Underwriting
David is our chief underwriter. If he’s not in the office, you’ll probably find him running through the Spanish countryside.
Tara Rist
HR and L&D
Tara leads our HR team. She’s so diligent and determined she once beat Paula Radcliffe in a race.
Reviews
We're proud of the industry awards we've received for our customer service. But we really love it when our customers let us know how happy they are.
What our customers say
91%
average customer rating for our service
We needed to make a number of changes…
We needed to make a number of changes on the day the policy expired and this was handled efficiently by the individual we dealt with.
I've used Policy Expert for years
I've used Policy Expert for a few years now. The annual renewal price is always good and even using comparison sites they can do better every time. I've not had to claim but have spoken to them and emailed queries and their customer service is excellent.
Very easy deal with and understand
Very easy deal with and understand. Pricing good, brilliant value for money. Reward loyalty as well
Always efficient by e mail
Always efficient by e mail. Advised me of policy renewal and as suggested, debited me accordingly. No price increase!
Very good value
Very good value. Comparable price on renewal so do not have to keep swapping around. Includes lots. Been using for several years as not been beaten on price and content.
House insurance
Very helpful and polite
Good value
Good value, quick service.
Really easy to purchase and really…
Really easy to purchase and really easily understandable.
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The young man at the customer service…
The young man at the customer service department was very helpful, he sorted my needs out easily and quickly.
96%
of our customers are happy to recommend us
Easy to apply
Easy to apply. Terms easy to understand. Questions very relevant and easy to answer. Would recommend to friends and family. Price very competitive.
Simple
Very Easy to use website and very competitive prices, very impressed with the initial service.
Simply the best
Used a comparison site for my home insurance and Policy expert was cheapest on the list. Once transferred to their site I was informed that home emergency cover was at no extra cost. So yes I'm well happy and would highly recommend. The process was fairly simple and fairly quick and I didn't even have to leave my tea go cold.
Good service
Switched my home insurance and it couldn't have been easier. A really simple process and by far the cheapest price reflecting my level of cover required. You can pick and choose bits you need and bits you don't and that's reflected in your price.
Simple and easy
The cover was simple and easy. Very good price and included a lot of extras as standard.
Home insurance renewal
My call to Policy Expert was answered very quickly and I then spoke to an extremely helpful and knowledgeable person who dealt with my call in a very efficient manner. I would thoroughly recommend this Policy Expert.
Would highly recommend
We are absolutely over the moon with our new cover. Incredibly competitive. A big saving each month without compromising the cover we needed. Would recommend to all. Thanks.
Fantastic company!
It's a no brainer really, if you want excellent home and contents insurance at a good price, which doesn't rise every year like most, then policy expert is for you! The renewal process is quick and easy and customer service is very good. What are you waiting for!
Superb quality, service and product
Home buildings and contents insurance at a great price.Wanted to call to check / discuss a few things on the policy. Fast answering of the call - no horribly long queuing, such a pleasant lass dealt with all of my enquiries with efficient courtesy. Very satisfied with the policy details and price - I purchased immediately.