The friendly insurance experts
We're the UK's fastest-growing and highest-rated home insurance provider
We launched Policy Expert in 2011 because we wanted to put people first. Within two years we became the number 1 rated UK home insurance provider on Review Centre - an accolade we've held ever since.
Today we insure over 425,000 homes across the UK, and are still putting people first. We've been awarded a 5-star rating from Defaqto, and a Crystal Mark from the Plain English campaign for our jargon-free
We're also a proud member of the Flood Re scheme that helps people in flood risk areas access affordable flood cover.
We're proud of the industry awards we've received for our customer service.
But we really love it when our customers let us know how happy they are.
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What our customers say
average customer rating for our service
A very competitive renewal price which…
A very competitive renewal price which I was happy to accept.very satisfied and this year will be my third year with this company
Friendly and professional
I was dealt with in a very friendly and professional manner with all my questions answered by a very competent member of staff. (he did tell me his name but I have forgotten it !!)
Great price, easy to sign up/ join. Would recommend
I contacted Policy Expert re my renewal price as it had went up and I really didn't understand why.I received a call from Mohamad a short while after and we went over my policy. The young man was excellent and he managed to get it down nearer to where it was originally without too much fuss.
After storing my card details from last…
After storing my card details from last year which I instructed them not too, Policy Ex pert sorted my complaint and deleted from their saved info.
Took out this policy as it was a very…
Took out this policy as it was a very good quote. Advisor was very clued up and explained everything to me. Even listened when I rattled on about getting a good quote for the first year and then it going up a lot. Explained that was why it was fixed for two years a .u h better idea
I found the service very easy to set up…
I found the service very easy to set up and it covered all.of my personal needs from a home insurance policy. The regular updates from Policy Expert allows me to track each month my policy providing me the chance to make any changes that might be required.
Best prices quoted
Best prices quoted. details given in simple terms.adequate time given to compare with others.
So simple & very easy to do
So simple & very easy to do, had previously had an home insurance policy, Excellent, thanks for your purchase, pleasure to do business with you.Very affordable & looked after my needs completely. Thank you.
Excellent service, had to make a claim and it was dealt with quickly and efficiently. No worries about continuing our policy with them.
of our customers are happy to recommend us
Great service and cover
I was so pleased with this provider I renewed another year - price was realistic and didn't feel was being over charged!!! I would definitely recommend to family and have recommended to a friend!
My home insurance was arranged really quickly, every detail checked by the really helpful adviser. Fantastic price saving me over £9 a month and better cover. Overall I am very happy!
Great price, incredibly helpful and easy to talk to. They helped me get the best price for the most cover leaving me feeling secure.
Saved more and without any hassle
A quick phone call after getting the renewal email lead to an even more competitive quote that beat last years price! All still with the same great cover, best of all no fuss or worry. Thank you
Brilliant, easy & quick to set up, I would certainly recommend to friends and family, also looking at the reviews, they have an amazing reputation, so I had no second thoughts about getting my home insurance from Policy Expert, also I’m now have piece of mind knowing that I am fully protected. Thumbs up to everyone.
Wonderful value and good service
I have found my experience with the company an excellent example of straight forward use of language. The person I spoke to was helpful and polite. I have confidence in this company and have already recommend it to friends and family.
Fantastic would recommend
I can not fault the way they deal with customers my parents have renewed year after year with policy expert never had any trouble very easy to join renew & best price.
Professional call centre. Well trained knowledgeable staff. Good coverage options to suit all budgets. Would recommend the company to friends & family…
Renewing my policy was hassle free and beat online quotes. The gentleman I spoke to on the phone was very polite, clear speaking and explained everything clearly. I used Policy Expert for the last two years and found them to provide a great service…