About us

At Policy Expert we're setting the new standard for insurance

About us

Who are we?

Policy Expert is a leading UK personal lines insurer, protecting more than 1.6 million customers across home, motor, and pet insurance.

With policies managed 24/7 by it’s UK-based experts and an ‘Excellent’ Trustpilot rating from more than 90,000 reviews, Policy Expert is re-shaping expectations of service in UK general insurance.​

Our people

We’re building the future of insurance. And we believe that future revolves around our people. When you put people at the heart of everything you do - success will follow.

So we’re creating a culture of inclusivity where every employee feels welcome, and different perspectives are valued and encouraged.

Meet the team

Our Executives

Steve Hardy

Chief Executive Officer

Sarah Helsdon

Interim Chief People Officer

Kevin Chidwick

Chief Financial Officer

Nicki Charles

Chief Customer & Commercial Officer

Richard Kirby

Chief Operating Officer

Tracey Crawley

Chief Compliance & Risk Officer

Gary Barker

Managing Director Trinity

Graham Wright

Chief Growth Officer

Our recent triumphs

We’re proud to have celebrated some recent award wins, but we know these triumphs are down to people: our brilliant team and the customers who continue to support us. Every award is a reminder of the care, hard work and trust behind what we do.

Buildings Insurance Provider of the Year - The Telegraph Insurance Awards 2025.