The friendly insurance experts

We're the UK's fastest-growing and highest-rated home insurance provider

About us

Our story

We launched Policy Expert in 2011 because we wanted to put people first. Within two years we became the number 1 rated UK home insurance provider on Review Centre - an accolade we've held ever since.

Today we insure over 400,000 homes across the UK, and are still putting people first. We've been awarded a 5-star rating from Defaqto, and a Crystal Mark from the Plain English campaign for our jargon-free policies. We're also a proud member of the Flood Re scheme that helps people in flood risk areas access affordable flood cover.

Our awards

Best Home Insurance Provider,
Insurance Choice Awards 2017

Top 1000 companies to inspire Britain,
chosen by London Stock Exchange Group

UK Insurance Company of the Year 2017,
ACQ5 Global Awards

Number 1 rated home insurer, 2013 - 2017,
Review Center

Rising Star,
National Quality & Customer Experience Awards 2017

Meet our experts

Dom Farr
Tech
Dom is our Chief Technical Officer. He splits his time between developing our tech and snowboarding down mountains.
Paul Gildersleeves
Finance
Paul is our Chief Financial Officer, so he’s really good with money. So good, in fact, that he owns three alpacas.
Chris Harris
Renewals
Chris is in charge of renewals, so he helps our customers always get the right deal. Outside the office, he’s a keen golfer.
Steve Jones
Service
Steve is responsible for the Customer Service and Support functions. Outside of work he enjoys most sports, particularly football and is a keen QPR supporter (unfortunately for him!).
Adam Powell
Operations
Adam is one of our co-founders as well as our Chief Operations Officer. He's also a proud sausage dog owner.
Dan Prescott
New Business
Dan is our Head of New Business. He’s hard to spook, even when he comes face to face with a Great White Shark.
David Prior
Underwriting
David is our chief underwriter. If he’s not in the office, you’ll probably find him running through the Spanish countryside.
Tara Rist
HR and L&D
Tara leads our HR team. She’s so diligent and determined she once beat Paula Radcliffe in a race.

Reviews

We're proud of the industry awards we've received for our customer service. But we really love it when our customers let us know how happy they are.

Number 1

Home insurance
provider in the UK*

Get a quote

What our customers say

TrustPilot logo

92%

average customer rating for our service

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Efficient
Efficient, easy to deal with
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Easy process, best price.
Easy job, very good quote. No brainer.
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I have no problem with this company
I have no problem with this company, easy to understand paper work and straight forward renewal
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Competitive prices
Competitive prices, information easy to access and input.
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Renewal price better than anything on …
Renewal price better than anything on Compare the Market.
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Easy to use and quick to set up.
Easy to use and quick to set up.
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Best rates around
Best rates around. I did accidentally pay annually instead of monthly 🙈 but it’s fine as it did save me more money in the long run.
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Got through on the telephone in …in a reasonable time of waiting
Got through on the telephone in reasonable time. Person on the other end was helpful & efficient. Renewal was initially high but after phone call, very competitive.
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Great overall
Excellent services great price beat all other quotes by a mile for same cover would recommend
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Policy expert, annual renewal for contents and buildings insurance.
Good price and hopefully a good efficient service if needed.
Review Centre logo

95%

of our customers are happy to recommend us

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Really easy to do, noone else can get near the price
Really easy to do, noone else can get near the price, I was amazed by how cheap it comes out for a second year running and I keep looking for the catch but cant find it, I tried a few others including a company who guaranteed to beat it but as they were unable gave me £20 so it was actually even better than it seemed!…
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Cheapest policy with all the extras
Great policy, all the extras were added without requiring any further payment. Included more contents cover than previous insurers. Thoroughly recommend based on price and extensiveness of cover…
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Very easy to use and order my insurance
Best offer on the website i found, very easy access to policy expert website, instructions to complete my purchase was very understandable and I would highly recommend to a friend or family member who are looking for there own insurance. I don’t think I could find any problems with the internet site itself as I found not problems in finding and getting what I want…
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Cheap and easy insurance
I found policy expert on line and everything was straight forward I chose the things I wanted from my policy that was it I was covered and I saved money I'm very happy thank you…
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Best value offer, easy to sign up
Policy Expert came top in terms of value on Go Compare when I was looking to renew my Home Insurance. They also had better features than next nearest competitor - eg provided me with Legal assistance within the policy while keeping overall cost of premium down. Would recommend…
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Great cover at an affordable premium
I have just renewed my household policy for another year. It protects my home and possessions and am very pleased with the premium quoted. The cover I have chosen suits everything I can think of so I have no worries if I am unlucky enough to have a mishap. The customer service and renewals teams on the phone were efficient and helpful in explaining my options so I can rest assured for another year. I would reccomend Policy Expert…
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Cheapest quote around
Chose policy expert due to it being the cheapest quote on a comparison website, set up almost instantly online with no hassle. Probably the easiest thing about moving house was sorting out Home insurance thanks to these guys…