The friendly insurance experts
We're the UK's fastest-growing and highest-rated home insurance provider
We launched Policy Expert in 2011 because we wanted to put people first. Within two years we became the number 1 rated UK home insurance provider on Review Centre - an accolade we've held ever since.
Today we insure over 400,000 homes across the UK, and are still putting people first. We've been awarded a 5-star rating from Defaqto, and a Crystal Mark from the Plain English campaign for our jargon-free
We're also a proud member of the Flood Re scheme that helps people in flood risk areas access affordable flood cover.
We're proud of the industry awards we've received for our customer service.
But we really love it when our customers let us know how happy they are.
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provider in the UK*
For our customer service
average customer rating for our service
First class service, queries answered, problems solved. deal done Thanks
Lets wait and see!
Good price for cover required. Unable to review properly unless a claim is made on the policy (which I hope no claim will be made). That's when a review would be most important and what the prospective policy holders need to see.
All communications to date have been fine, no issues at all.
Very competitive rate and fixed for two years. Saves searching for another insurer. Friendly, helpful staff
For our claims process
average customer rating for our claims
Thank you for your confirmation and your professionalism in handling our claim.
Thank you so much...
Thank you so much for all your help with our house insurance. We are nearly just about there getting our house back to normal after the break in and appreciate everything you have done to help us achieve that.
Many thanks for all of your help
Many thanks for all of your help and personal contact, you have made this all the more easy to deal with what was an awful experience. Daisy was really helpful, and it was reassuring that the same person dealt with my claim throughout.
I would like to sincerely thank you...
I would like to sincerely thank you for your prompt, efficient and polite assistance in this matter, which has made this whole process clear, streamlined and tolerable.
I am thoroughly impressed
I am thoroughly impressed with the quick turnaround of my claim. We have never had cause to claim off our insurance since 1990 when we bought our first home and the service we have received from your company has been absolutely wonderful. I will certainly be recommending your company to family and friends. Thank you once again for a quick and very professional service. Maria Barrett
You all were brilliant
The insurance claim settlement has gone into my account today, and I just wanted to say thank you and all your colleagues who were involved for all the help and understanding over the claim, you all were brilliant, thank you once again, Yours sincerely Tony Barnsdall