The friendly insurance experts
We're the UK's fastest-growing and highest-rated home insurance provider
We launched Policy Expert in 2011 because we wanted to put people first. Within two years we became the number 1 rated UK home insurance provider on Review Centre - an accolade we've held ever since.
Today we insure over 380,000 homes across the UK, and are still putting people first. We've been awarded a 5-star rating from Defaqto, and a Crystal Mark from the Plain English campaign for our jargon-free
We're also a proud member of the Flood Re scheme that helps people in flood risk areas access affordable flood cover.
We're proud of the industry awards we've received for our customer service.
But we really love it when our customers let us know how happy they are.
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provider in the UK*
For our customer service
average customer rating for our service
Good value and good service.
Good value and good service.
On the telephone Daniel was very helpful and patient with an old age pensioner going deaf !!!!!!!
Particularly like the 2 year payment …
Particularly like the 2 year payment deal as comparisons with others made annually ensured my continued business.
A really good experience the renewal …
A really good experience the renewal process was quick, easy, no problems and the best bit, the price was very much in line with last years premium they did not attempt to hick it up for the second year like most other companies do. Fully recommend Policy Expert to anyone looking for cover. Well done
BUILDING & CONTENTS INSURANCE
Easy to use online service, simple choice of covers and additional items, all at very affordable and competitive prices. Would highly recommend as home emergency cover is included free of charge - a very welcome bonus indeed!
Purchased online, found this very easy to do. Good price.
House and Contents Insurance
I found Stephen to be courteous, helpful very understanding and patient when dealing with him and he quoted me a very acceptable premium for my house and contents insurance.
Great service, great staff
Most helpful is sorting policies & errors I made.
No fuss, no hassle, very helpful & friendly!
Automatically renewing policy
Very efficient on renewing our policy. In fact it was automatically renewed a week early which meant that we had little time to look else where.
For our claims process
average customer rating for our claims
Thank you for your confirmation and your professionalism in handling our claim.
Thank you so much...
Thank you so much for all your help with our house insurance. We are nearly just about there getting our house back to normal after the break in and appreciate everything you have done to help us achieve that.
Many thanks for all of your help
Many thanks for all of your help and personal contact, you have made this all the more easy to deal with what was an awful experience. Daisy was really helpful, and it was reassuring that the same person dealt with my claim throughout.
I would like to sincerely thank you...
I would like to sincerely thank you for your prompt, efficient and polite assistance in this matter, which has made this whole process clear, streamlined and tolerable.
I am thoroughly impressed
I am thoroughly impressed with the quick turnaround of my claim. We have never had cause to claim off our insurance since 1990 when we bought our first home and the service we have received from your company has been absolutely wonderful. I will certainly be recommending your company to family and friends. Thank you once again for a quick and very professional service. Maria Barrett
You all were brilliant
The insurance claim settlement has gone into my account today, and I just wanted to say thank you and all your colleagues who were involved for all the help and understanding over the claim, you all were brilliant, thank you once again, Yours sincerely Tony Barnsdall