Our story
We launched Policy Expert in 2011 because we wanted to put people first. Within two years we became the number 1 rated UK home insurance provider on Review Centre - an accolade we've held ever since.
Today we're trusted by over 700,000 home & car insurance customers across the UK, and we’re still putting people first. We’ve been awarded a Crystal Mark from the Plain English campaign for our jargon-free policies. We’ve also won a number of coveted industry accolades, including the Insurance Choice Award for Best Home & Car Insurance Provider, the only awards decided by customer votes.
Our awards
2020
British Insurance Awards
Personal Lines Insurer of the Year - Finalist
Compare the Market Simples Awards
Winners in the Service category for Home Insurance
Amazon ScaleUp Awards
Retail/e-commerce business award finalist
Data Analytics Award, Digital Insurance Company of the Year & Insurance Brand of the Year
2020 Moneyfacts Consumer Awards
Highly Commended in the Best Home Insurance Provider category
Number 1 rated home insurer, 2013 - 2020
Review Centre
2019
Insurance Times Awards
Best Overall Insurance Broker for Car Insurance
Insurance Times Awards
Best Personal Insurance Broker for Car Insurance
Insurance Times Awards
Customer Champion of The Year – Insurer Winner
Insurance Times Awards
Excellence in Technology
Silver Award
Insurance Times Tech and Innovation Awards
Technology Innovation of the Year and Best Use of Technology for Customer Experience Finalist
Insurance Choice Awards
Highly Commended in the Best Home Insurance category
Insurance Post Creative & Innovation Awards
Customer Experience Award
UK Contact Centre Forum Awards
Best Customer Experience Finalist, Best Medium-sized Contact Centre Finalist
Ecommerce Awards 2019
Best Financial Services eCommerce Winner
European Business Awards
Digital Technology Award National Winner
UK Innovation Company of The Year
ACQ5 Global Awards
UK Business Tech Awards
Best Use of Data Finalist
Ones To Watch - Named as 'Ones to Watch' in Europe in a list of business excellence published by the European Business Awards
Top 100 most disruptive companies
Selected by D/SRUPTION50
UK Customer Experience Awards 2019
Best Use of Insight and Feedback Finalist
Growing Business Awards
Growing Business of the Year: Mid-sized Company (Turnover £25m-£50m) Finalist
Top 10 Insurtech Startups in UK 2019
City AM Awards
Insurance Company of the Year Finalist
2018
Best Overall Insurance Broker for Car Insurance
Insurance Choice Awards 2018
Best Home Insurance Provider
Insurance Choice Awards 2018
One star accreditation
Best Companies to Work For 2018
Innovative company of the year (insurance)
ACQ5 Global Awards
Growth company of the year (insurance)
ACQ5 Global Awards
Game-changer of the year (insurance)
ACQ5 Global Awards
2017
Best Insurance Broker for Car Insurance
Insurance Choice Awards 2017
Best Home Insurance Provider
Insurance Choice Awards 2017
Top 1000 companies to inspire Britain
chosen by London Stock Exchange Group
Rising Star
National Quality & Customer Experience Awards 2017
Policy Expert Giveback
Policy Expert Giveback, a program created by a dedicated group of employees with the backing of our management team, is an example of how Policy Expert supports the passion of our employees to make a positive impact.
Policy Expert are delighted to support KidsOut, a fantastic charity that provides disadvantaged children across the UK with exciting memories to cherish. Whether helping out in simple ways or volunteering our time, skills and creative abilities, Policy Expert employees have the opportunity to make a meaningful difference in the lives of others and have an enduring impact on the children helped by KidsOut.
To learn more about KidsOut, please visit www.kidsout.org.uk
Meet our experts
Paul Gildersleeves
Finance
Paul is our Chief Financial Officer, so he’s really good with money. So good, in fact, that he owns three alpacas.
Chris Harris
Renewals
Chris is in charge of renewals, so he helps our customers always get the right deal. Outside the office, he’s a keen golfer.
Steve Jones
Service
Steve is responsible for the Customer Service and Support functions. Outside of work he enjoys most sports, particularly football and is a keen QPR supporter (unfortunately for him!).
Adam Powell
Operations
Adam is one of our co-founders as well as our Chief Operations Officer. He's also a proud sausage dog owner.
David Prior
Underwriting
David is our chief underwriter. If he’s not in the office, you’ll probably find him running through the Spanish countryside.
Reviews
We're proud of the industry awards we've received for our customer service. But we really love it when our customers let us know how happy they are.
94%
average customer rating for our service
Good price and good cover
Good price and good cover, best majority of other quotes and also available for ‘top cashback’!
Took out home insurance with Policy…
Took out home insurance with Policy Expert after getting a renewal quote from my normal provider which had increased again. Extremely well priced and included some extras that normally add on even more cost. Easy to setup and great value for money.
Brilliant price for my car…
Brilliant price for my car insurance,you have a future with me,
Great price and hassle free paper work
Great price and hassle free paper work! Thank You!
Best policy for my requirements and needs
Found the policy through go compare - entered all details of my renewal quote and got over £50 off my existing renewal quote with the same cover level and additional legal assistance included (that was an additional £35 with my existing insurer) - once transferred to the website things were really simple - just checked the original information I provided and confirmed everything was correct - made the payment and in less than hour all policy documents were available for viewing - I would reccomend using a search site when your renewal is due and although policy expert was not the cheapest quote I was given when I checked the terms and conditions of the quotes provided I felt this was the best value and covered all my requirements
Competitive price
Got a quote through a comparison site and the policy was very competitive. Hopefully I won't need to use it but seems a good deal with free legal and home emergency.
Very happy with the team at Policy…
Very happy with the team at Policy Expert, dealt with my renewal efficiently and friendly. Excellent.
Delighted to have paid £75.00 less for…
Delighted to have paid £75.00 less for my car insurance than my previous policy, I would recommend this company.
Quick and simple to use the website…
Quick and simple to use the website compared to others especially for novice pensioners like us
Very easy online application
Very easy online application. Good cover offered at competitive prices. Flexible to allow personal choices to suit your needs.
96%
of our customers are happy to recommend us
Hurrah for Customers First
What a pleasant surprise to receive a renewal quote for my house insurance that was EXACTLY the same as last year's. No need to scurry around checking whether the insurance company trying to slip in a price increase instead of rewarding loyal customers. This experience has been a bright light in the current dismal situation we are in.
Good value for money
Very good value for money.i would definitely tell my family and friends about the products and services that are on offer. I am happy with the service I have had.
Friendly and professional staff
The friendly and professional attitude of the staff and the competitive price made for an enjoyable renewal experience.
Easy, no fuss, good price
The renewal took place automatically, then price had barely changed and all the documents were there. I have no complaints and I also checked the price on a comparison site and it was still the cheapest.
Fantastic service and price
Rang to change address and get quote. Agent was fab and did a great job explaining. She was very patient whilst I scrambled for a document telling me when house was built!
Great service
Great value for money, easy to get a quote and easy to renew. Definitely recommend.
Brilliant and quick service
This was value for money and the process of buying online was efficient. Initially I made an error, so had to cancel and the customer service was brilliant. It was sorted promptly and then I repurchased the insurance.
Easy peasy
Found on a comparison site. Clicked on link and followed the relatively simple instructions. Five minutes later and I was up and running.
Home insurance renewal
Very good price & easy to renew. This is the third year I have insured my home with you.