About us
Read more about Policy Expert, what we do and what we stand for. Policy Expert, insurance for people like you
Our story
We felt that insurance had become a bit lazy. Behind the times. Stuck in a rut, fairly scary and needlessly confusing.
So we launched Policy Expert in 2011.
We wanted to create a different kind of insurance company. That understood what people like you wanted, and that looked after them better.
We think we’re doing alright. We’re now trusted by over 900,000 home & car insurance customers across the UK. Δ
Apparently, you think we’re doing alright too. Because you’ve rated us the number 1 UK home insurance provider on Review Centre for the last 8 years.*
That's really great! But we can do better.
That’s why we constantly invest back into our business, listening to your feedback and improving all the time.
Jargon-free policies (for which we’ve been awarded the Crystal Mark from the Plain English campaign). Online claims processes. Access to us 24/7 every day of the year. All of these because we’re a service for you that’s driven by you.
Our awards
2021
Moneyfacts Consumer Awards
Home Insurance Provider of the Year
2020
Insurance Choice Awards
Best Personal Insurance Broker
British Insurance Awards
Personal Lines Insurer of the Year - Finalist
Compare the Market Simples Awards
Winners in the Service category for Home Insurance
Amazon ScaleUp Awards
Retail/e-commerce business award finalist
Data Analytics Award, Digital Insurance Company of the Year & Insurance Brand of the Year
Moneyfacts Consumer Awards
Highly Commended in the Best Home Insurance Provider category
Number 1 rated home insurer, 2013 - 2020
Review Centre
2019
Insurance Choice Awards
Best Overall Insurance Broker for Car Insurance
Insurance Choice Awards
Best Personal Insurance Broker for Car Insurance
Insurance Times Awards
Customer Champion of The Year – Insurer Winner
Insurance Times Awards
Excellence in Technology
Silver Award
Insurance Times Tech and Innovation Awards
Technology Innovation of the Year and Best Use of Technology for Customer Experience Finalist
Insurance Choice Awards
Highly Commended in the Best Home Insurance category
Insurance Post Creative & Innovation Awards
Customer Experience Award
UK Contact Centre Forum Awards
Best Customer Experience Finalist, Best Medium-sized Contact Centre Finalist
Ecommerce Awards 2019
Best Financial Services eCommerce Winner
European Business Awards
Digital Technology Award National Winner
UK Innovation Company of The Year
ACQ5 Global Awards
UK Business Tech Awards
Best Use of Data Finalist
Ones To Watch - Named as 'Ones to Watch' in Europe in a list of business excellence published by the European Business Awards
Top 100 most disruptive companies
Selected by D/SRUPTION50
UK Customer Experience Awards 2019
Best Use of Insight and Feedback Finalist
Growing Business Awards
Growing Business of the Year: Mid-sized Company (Turnover £25m-£50m) Finalist
Top 10 Insurtech Startups in UK 2019
City AM Awards
Insurance Company of the Year Finalist
2018
Best Overall Insurance Broker for Car Insurance
Insurance Choice Awards 2018
Best Home Insurance Provider
Insurance Choice Awards 2018
One star accreditation
Best Companies to Work For 2018
Innovative company of the year (insurance)
ACQ5 Global Awards
Growth company of the year (insurance)
ACQ5 Global Awards
Game-changer of the year (insurance)
ACQ5 Global Awards
2017
Best Insurance Broker for Car Insurance
Insurance Choice Awards 2017
Best Home Insurance Provider
Insurance Choice Awards 2017
Top 1000 companies to inspire Britain
chosen by London Stock Exchange Group
Rising Star
National Quality & Customer Experience Awards 2017
Policy Expert Giveback
Policy Expert Giveback, a program created by a dedicated group of employees with the backing of our management team, is an example of how Policy Expert supports the passion of our employees to make a positive impact.
Policy Expert are delighted to support KidsOut, a fantastic charity that provides disadvantaged children across the UK with exciting memories to cherish. Whether helping out in simple ways or volunteering our time, skills and creative abilities, Policy Expert employees have the opportunity to make a meaningful difference in the lives of others and have an enduring impact on the children helped by KidsOut.
To learn more about KidsOut, please visit www.kidsout.org.uk
Meet our experts
Paul Gildersleeves
Finance
Paul is our Chief Financial Officer, so he’s really good with money. So good, in fact, that he owns three alpacas.
Chris Harris
Renewals
Chris is in charge of renewals, so he helps our customers always get the right deal. Outside the office, he’s a keen golfer.
Steve Jones
Service
Steve is responsible for the Customer Service and Support functions. Outside of work he enjoys most sports, particularly football and is a keen QPR supporter (unfortunately for him!).
Adam Powell
Operations
Adam is one of our co-founders as well as our Chief Operations Officer. He's also a proud sausage dog owner.
David Prior
Underwriting
David is our chief underwriter. If he’s not in the office, you’ll probably find him running through the Spanish countryside.
Reviews
We're proud of the industry awards we've received for our customer service. But we really love it when our customers let us know how happy they are.
94%
average customer rating for our service
I renewed my Home insurance
I renewed my Home insurance, the customer adviser was efficient, polite and professional thruout the phone call. The renew quote was value for money. I recommend Policy Expert to my family and friends.
Best deal by far.
Checked out all the other search sites and got my best deal through trust pilot.
Very easy to use and very easy to set up the policy.
Try them you will not be disappointed.
10/10 would recommend
Getting a policy set up with policy expert was very quick and easy to do. Their customer support is top notch and have always resolved any issues or queries in a timely manner. Would definitely recommend.
Well buying insurance is never a…
Well buying insurance is never a pleasant experience..But I have to say this time it was,due to a very easy process and a fantastic price...thankyou
Easy to use
Easy to use, very competitively priced.
Happy to renew after the first year
Happy to renew after the first year. The renewal quote was higher than year 1 but when I phoned up to pay I was able to match the first year payment.
A quick and easy way to get the best…
A quick and easy way to get the best deal. Would definitely use the service again.
Best price
Excellent customer service.
Easy and efficient
Easy and efficient
Great renewal price for my car insurance
Great renewal price for my car insurance cheaper than anyone else, good contact from customer service to check all details are correct would recommend.
96%
of our customers are happy to recommend us
Great Company
Excellent company, have always been delighted with price and kept up to date at all times. Would recommend to family and friends. Policy is easy to understand.
Cannot fault them
Policy Expert have been simple and easy to use for all the time I have been with them, the ease of signing up initially and the renewal were both as simple a process as either could be.For renewals, it made a nice change not to see a company 'hiking up' the policy cost as you're not a new customer anymore. Well done all round.
Pleasure to deal with
Very easy to deal with online account renewing my insurance. Great customer service, would recommend to anyone.
Fast and proffesional
Went online and found what I was looking for at the right price and would definitely recommend them to friends.
Easy to use, very competitive pricing
We have renewed with Policy Expert because they are cheaper than other companies, and we were pleased with how easy it was to get a quote.
Excellent Service
Hassle free great value insurance would highly recommend.
Made very easy
I like how efficient and easy this was made for me. The email for renewal was set out very clearly. I have a lot to think about on a daily basis so having this roll over and not have to wait in a long queue on the phone to renew was bliss.
Excellent service
Excellent service when I had to use the insurance and also very good value for money. I would recommend Policy Expert to anybody.
Great value and features
Was surprised that the policy came so fully featured for such great value - even included features that more expensive policies had as options. Very pleased.