Cookie Policy

We are committed to providing the highest standard of service to our customers. Our dealings with you should always be clear and easy to understand.

Cookies

Making our website smarter to improve your experience

The following section provides more information about how cookies are used to help make our website user friendly and easy to use. But rest assured, none of the cookies used on Policy Expert store personally identifiable information.

What is a cookie?

A cookie is a small text file placed on your computer by websites or when you open an email. These files are widely used across the internet to improve your experience by customising web pages and the content you see online. Cookies are not used to collect any personal information stored on your computer.

You can read more information about cookies and how they are used at http://www.allaboutcookies.org.

How does Policy Expert use cookies?

Policy Expert use two types of cookies to enhance our website:

• Persistent cookies are used to help identify customers when they return to the Policy Expert website. We use this information to remember your preferences and serve content tailored to your interests. These cookies are stored on your computer until you manually delete them.

• Session cookies allow customers to carry information across pages of the website without having to re-enter information. For example if you login to your account and then visit our blog, you will be able to go back into your account without having to log back in. These cookies are temporary and are deleted when you close your browser.

Which cookies do we use?

The following table explains which cookies might be set by Policy Expert when you visit our website, and which cookies may be set by suppliers used by Policy Expert to deliver our services to you. None of these cookies collect personal information about you.

Cookie Name

Cookie set by

Purpose

Cookie type

er or er3

Policy Expert

This cookie notes how the visitor arrived at the Policy Expert site (e.g. from a search engine). If you disable this cookie then any voucher codes you are using won’t work.

Persistent

jsessionid

Policy Expert

Once a customer logs into their Policy Expert account on the website this cookie allows the customer to remain logged in as they navigate the site. This expires after 30 minutes of inactivity and the customer is logged out.

Session

i18next

Policy Expert

Sets the language of the website to English (“en-GB”).

Session

connect.sid

Policy Expert

This cookie ensures that you’re the only person who is able to view the personal details you’ve provided when requesting a quote.

Session

sessionCorrelationId

Policy Expert

If you run into an error, it will help us understand how it happened.

Session

_gaexp

Google Optimise

Our website uses Google Optimize to show different versions of our website to different customers. This helps us to improve our website and service to our customers. If you disable this cookie then you’ll only see an old version of the website, until we retire that version.

Session

_gid, _ga, _gat, _gat_ <container-id> and _dc_gtm_ <container-id>

Google Analytics

Our website uses Google Optimize to show different versions of our website to different customers. This helps us to improve our website and service to our customers. If you disable this cookie then you’ll only see an old version of the website, until we retire that version.

Persistent

__zlcmid

Live chat

Our website uses Google Analytics which is a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to allow us to evaluate use of our website, such as how long customers spend on a particular web page. All the data gathered by Google Analytics is anonymous, and no personal data of customers is stored.

Persistent

__cfruid and __cf_bm

Cloudflare

We use a company called Cloudflare to identify trusted traffic visiting our website and to provide access to content for customers in various parts of the UK / world.

Session

awsalb and awsalbcors

Amazon

We use cookies from Amazon to minimise interruptions to your experience on our website, when we’re improving our services.

Persistent

Cookie name: er or er3

Cookie set by : Policy Expert

Purpose : This cookie notes how the visitor arrived at the Policy Expert site (e.g. from a search engine). If you disable this cookie then any voucher codes you are using won’t work.

Cookie type : Persistent

Cookie name: jsessionid

Cookie set by : Policy Expert

Purpose : Once a customer logs into their Policy Expert account on the website this cookie allows the customer to remain logged in as they navigate the site. This expires after 30 minutes of inactivity and the customer is logged out.

Cookie type : Session

Cookie name: i18next

Cookie set by : Policy Expert

Purpose : Sets the language of the website to English (“en-GB”).

Cookie type : Session

Cookie name: connect.sid

Cookie set by : Policy Expert

Purpose : This cookie ensures that you’re the only person who is able to view the personal details you’ve provided when requesting a quote.

Cookie type : Session

Cookie name: sessionCorrelationId

Cookie set by : Policy Expert

Purpose : If you run into an error, it will help us understand how it happened.

Cookie type : Session

Cookie name: _gaexp

Cookie set by : Google Optimise

Purpose : Our website uses Google Optimize to show different versions of our website to different customers. This helps us to improve our website and service to our customers. If you disable this cookie then you’ll only see an old version of the website, until we retire that version.

Cookie type : Session

Cookie name: _gid, _ga, _gat, _gat_ <container-id> and _dc_gtm_ <container-id>

Cookie set by : Google Analytics

Purpose : Our website uses Google Optimize to show different versions of our website to different customers. This helps us to improve our website and service to our customers. If you disable this cookie then you’ll only see an old version of the website, until we retire that version.

Cookie type : Persistent

Cookie name: __zlcmid

Cookie set by : Live chat

Purpose : Our website uses Google Analytics which is a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to allow us to evaluate use of our website, such as how long customers spend on a particular web page. All the data gathered by Google Analytics is anonymous, and no personal data of customers is stored.

Cookie type : Persistent

Cookie name: __cfruid and __cf_bm

Cookie set by : Cloudflare

Purpose : We use a company called Cloudflare to identify trusted traffic visiting our website and to provide access to content for customers in various parts of the UK / world.

Cookie type : Session

Cookie name: awsalb and awsalbcors

Cookie set by : Amazon

Purpose : We use cookies from Amazon to minimise interruptions to your experience on our website, when we’re improving our services.

Cookie type : Persistent

The Policy Expert website and emails also contain ‘share’ buttons which enable you to share information from the Policy Expert website with friends across a number of social networks. When you log in to their service these sites may also set one or more cookies. You should check the relevant privacy and cookie policies for those social network sites to determine what information they are gathering.

How to manage your cookies

If you choose to restrict or block cookies some parts of the Policy Expert website may not function properly, or in some cases, will not be accessible at all. Removing or blocking cookies may also prevent us from determining whether you are eligible for promotions we may run from time to time.

You can find more information about how to manage your cookie and internet browser setting by visiting

http://www.aboutcookies.org.