Cookies
Making our website smarter to improve your experience
The following section provides more information about how cookies are used to help make our website user friendly and easy to use. But rest assured, none of the cookies used on Policy Expert store personally identifiable information.
What is a cookie?
A cookie is a small text file placed on your computer by websites or when you open an email. These files are widely used across the internet to improve your experience by customising web pages and the content you see online. Cookies are not used to collect any personal information stored on your computer.
You can read more information about cookies and how they are used at http://www.allaboutcookies.org.
How does Policy Expert use cookies?
Policy Expert use two types of cookies to enhance our website:
• Persistent cookies are used to help identify customers when they return to the Policy Expert website. We use this information to remember your preferences and serve content tailored to your interests. These cookies are stored on your computer until you manually delete them.
• Session cookies allow customers to carry information across pages of the website without having to re-enter information. For example if you login to your account and then visit our blog, you will be able to go back into your account without having to log back in. These cookies are temporary and are deleted when you close your browser.
Which cookies do we use?
The following table explains which cookies might be set by Policy Expert when you visit our website, and which cookies may be set by suppliers used by Policy Expert to deliver our services to you.
Cookie Name | Cookie set by | Purpose | Cookie type |
| er or er3 | Policy Expert | This cookie notes how the visitor arrived at the Policy Expert site (e.g. from a search engine). If you disable this cookie then any voucher codes you are using won’t work. | Persistent |
| jsessionid | Policy Expert | Once a customer logs into their Policy Expert account on the website this cookie allows the customer to remain logged in as they navigate the site. This expires after 30 minutes of inactivity and the customer is logged out. | Session |
| i18next | Policy Expert | Sets the language of the website to English (“en-GB”). | Session |
| connect.sid | Policy Expert | This cookie ensures that you’re the only person who is able to view the personal details you’ve provided when requesting a quote. | Session |
| sessionCorrelationId | Policy Expert | If you run into an error, it will help us understand how it happened. | Session |
| _gaexp | Google Optimize | Our website uses Google Optimize to show different versions of our website to different customers. This helps us to improve our website and service to our customers. If you disable this cookie then you’ll only see an old version of the website, until we retire that version. | Session |
| _gid, _ga, _gat, _gat_ <container-id> and _dc_gtm_ <container-id> | Google Analytics | Our website uses Google Analytics which is a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to allow us to evaluate use of our website, such as how long customers spend on a particular web page. All the data gathered by Google Analytics is anonymous, and no personal data of customers is stored. | Persistent |
| __zlcmid | Live chat | The LiveChatPurpose cookie is used to enhance the functionality and user experience of the live chat feature on our website. It is a first-party cookie that is set when a user interacts with the live chat system. | Session |
| __cfruid and __cf_bm | Cloudflare | We use a company called Cloudflare to identify trusted traffic visiting our website and to provide access to content for customers in various parts of the UK / world. | Session |
| awsalb and awsalbcors | Amazon | We use cookies from Amazon to minimise interruptions to your experience on our website, when we’re improving our services. | Persistent |
| api.eu1.exponea.com | Policy Expert | Helps us to better understand our customers’ behaviour on site, allowing us to tailor and improve your experience with us. | Persistent |
| _cs_id, _cs_s, _cs_vars, _cs_ex, _cs_c, _cs_optout and _cs_mk | ContentSquare | Our website used Contentsquare as a solution to aggregate usage and frequency data to improve user experience. Statistics created are anonymous. | Session |
| optimizelyEndUserId | Optimizely | Stores a visitor's unique Optimizely Experimentation identifier. It is a combination of a timestamp and a random number. No other information about you or your visitors is stored inside. | Persistent |
| optimizelyRedirectData | Optimizely | After Optimizely Experimentation has executed a redirect experiment, it stores various data from the original page so that Optimizely Experimentation still has access to it on the new page. | Session |
| optimizelyDomainTestCookie | Optimizely | When Optimizely Experimentation loads a URL, the snippet places the cookie to get the current domain for determining whether cross-domain syncing is possible. If successful, the cookie is immediately removed. | Persistent |
Cookie name: er or er3
Cookie set by : Policy Expert
Purpose : This cookie notes how the visitor arrived at the Policy Expert site (e.g. from a search engine). If you disable this cookie then any voucher codes you are using won’t work.
Cookie type : Persistent
Cookie name: jsessionid
Cookie set by : Policy Expert
Purpose : Once a customer logs into their Policy Expert account on the website this cookie allows the customer to remain logged in as they navigate the site. This expires after 30 minutes of inactivity and the customer is logged out.
Cookie type : Session
Cookie name: i18next
Cookie set by : Policy Expert
Purpose : Sets the language of the website to English (“en-GB”).
Cookie type : Session
Cookie name: connect.sid
Cookie set by : Policy Expert
Purpose : This cookie ensures that you’re the only person who is able to view the personal details you’ve provided when requesting a quote.
Cookie type : Session
Cookie name: sessionCorrelationId
Cookie set by : Policy Expert
Purpose : If you run into an error, it will help us understand how it happened.
Cookie type : Session
Cookie name: _gaexp
Cookie set by : Google Optimize
Purpose : Our website uses Google Optimize to show different versions of our website to different customers. This helps us to improve our website and service to our customers. If you disable this cookie then you’ll only see an old version of the website, until we retire that version.
Cookie type : Session
Cookie name: _gid, _ga, _gat, _gat_ <container-id> and _dc_gtm_ <container-id>
Cookie set by : Google Analytics
Purpose : Our website uses Google Analytics which is a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to allow us to evaluate use of our website, such as how long customers spend on a particular web page. All the data gathered by Google Analytics is anonymous, and no personal data of customers is stored.
Cookie type : Persistent
Cookie name: __zlcmid
Cookie set by : Live chat
Purpose : The LiveChatPurpose cookie is used to enhance the functionality and user experience of the live chat feature on our website. It is a first-party cookie that is set when a user interacts with the live chat system.
Cookie type : Session
Cookie name: __cfruid and __cf_bm
Cookie set by : Cloudflare
Purpose : We use a company called Cloudflare to identify trusted traffic visiting our website and to provide access to content for customers in various parts of the UK / world.
Cookie type : Session
Cookie name: awsalb and awsalbcors
Cookie set by : Amazon
Purpose : We use cookies from Amazon to minimise interruptions to your experience on our website, when we’re improving our services.
Cookie type : Persistent
Cookie name: api.eu1.exponea.com
Cookie set by : Policy Expert
Purpose : Helps us to better understand our customers’ behaviour on site, allowing us to tailor and improve your experience with us.
Cookie type : Persistent
Cookie name: _cs_id, _cs_s, _cs_vars, _cs_ex, _cs_c, _cs_optout and _cs_mk
Cookie set by : ContentSquare
Purpose : Our website used Contentsquare as a solution to aggregate usage and frequency data to improve user experience. Statistics created are anonymous.
Cookie type : Session
Cookie name: optimizelyEndUserId
Cookie set by : Optimizely
Purpose : Stores a visitor's unique Optimizely Experimentation identifier. It is a combination of a timestamp and a random number. No other information about you or your visitors is stored inside.
Cookie type : Persistent
Cookie name: optimizelyRedirectData
Cookie set by : Optimizely
Purpose : After Optimizely Experimentation has executed a redirect experiment, it stores various data from the original page so that Optimizely Experimentation still has access to it on the new page.
Cookie type : Session
Cookie name: optimizelyDomainTestCookie
Cookie set by : Optimizely
Purpose : When Optimizely Experimentation loads a URL, the snippet places the cookie to get the current domain for determining whether cross-domain syncing is possible. If successful, the cookie is immediately removed.
Cookie type : Persistent
In addition to the above, we also use cookies from Mention Me to run our refer-a-friend initiative. You can check the information that Mention Me collects via their Cookie Policy and their Privacy Policy.
The Policy Expert website and emails also contain ‘share’ buttons which enable you to share information from the Policy Expert website with friends across a number of social networks. When you log in to their service these sites may also set one or more cookies. You should check the relevant privacy and cookie policies for those social network sites to determine what information they are gathering.
How to manage your cookies
If you choose to restrict or block cookies some parts of the Policy Expert website may not function properly, or in some cases, will not be accessible at all. Removing or blocking cookies may also prevent us from determining whether you are eligible for promotions we may run from time to time.
You can find more information about how to manage your cookie and internet browser setting by visiting
http://www.aboutcookies.org.