Cookie policy


Making our website smarter to improve your experience

The following section provides more information about how cookies are used to help make our website user friendly and easy to use. But rest assured, none of the cookies used on Policy Expert store personally identifiable information.

What is a cookie?

A cookie is a small text file placed on your computer by websites or when you open an email. These files are widely used across the internet to improve your experience by customising web pages and the content you see online. Cookies are not used to collect any personal information stored on your computer.

You can read more information about cookies and how they are used at

How does Policy Expert use cookies?

Policy Expert use two types of cookies to enhance our website:

  • Persistent cookies are used to help identify customers when they return to the Policy Expert website. We use this information to remember your preferences and serve content tailored to your interests. These cookies are stored on your computer until you manually delete them.
  • Session cookies allow customers to carry information across pages of the website without having to re-enter information. For example if you login to your account and then visit our blog, you will be able to go back into your account without having to log back in. These cookies are temporary and are deleted when you close your browser.

Which cookies do we use?

The following table explains which cookies might be set by Policy Expert when you visit our website, and which cookies may be set by suppliers used by Policy Expert to deliver our services to you.

Necessary cookies

Cookie Name

Cookie set by


qmg_consentPolicy ExpertAllows us to collect and manage your cookie preferences
jsessionidPolicy ExpertOnce a customer logs into their Policy Expert account on the website this cookie allows the customer to remain logged in as they navigate the site. This expires after 30 minutes of inactivity and the customer is logged out.
i18nextPolicy ExpertSets the language of the website to English (“en-GB”).
er or er3Policy ExpertThis cookie notes how the visitor arrived at the Policy Expert site (e.g. from a search engine). If you disable this cookie then any voucher codes you are using won’t work.
connect.sidPolicy ExpertThis cookie ensures that you’re the only person who is able to view the personal details you’ve provided when requesting a quote.
__cfruid and __cf_bmCloudFlareWe use a company called Cloudflare to identify trusted traffic visiting our website and to provide access to content for customers in various parts of the UK / world.
__zlcmidLive chatThe LiveChatPurpose cookie is used to enhance the functionality and user experience of the live chat feature on our website. It is a first-party cookie that is set when a user interacts with the live chat system.
awsalb and awsalbcorsAmazonWe use cookies from Amazon to minimise interruptions to your experience on our website, when we’re improving our services.
OMGSession, OMG-Channel-272222, OMGIDPolicy ExpertThese cookies are in place to ensure we're able to track a customers sales from Affiliate pages and make sure any cashback is paid in a timely manner.
_gid, _ga, _gat, _gat_ <container-id> and _dc_gtm_ <container-id>Google AnalyticsOur website uses Google Analytics which is a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to allow us to evaluate use of our website, such as how long customers spend on a particular web page. All the data gathered by Google Analytics is anonymous, and no personal data of customers is stored.
api.eu1.exponea.comPolicy ExpertHelps us to better understand our customers’ behaviour on site, allowing us to tailor and improve your experience with us.
optimizelyEndUserIdOptimizelyThis cookie ensures that you’re the only person who is able to view the personal details you’ve provided when requesting a quote.
optimizelyRedirectDataOptimizelyAfter Optimizely Experimentation has executed a redirect experiment, it stores various data from the original page so that Optimizely Experimentation still has access to it on the new page.
optimizelyDomainTestCookieOptimizelyWhen Optimizely Experimentation loads a URL, the snippet places the cookie to get the current domain for determining whether cross-domain syncing is possible. If successful, the cookie is immediately removed.

Performance cookies

Cookie Name

Cookie set by


sessionCorrelationIdPolicy ExpertIf you run into an error, it will help us understand how it happened.
_cs_id, _cs_s, _cs_vars, _cs_ex, _cs_c, _cs_optout and _cs_mkContentSquareStores a visitor's unique Optimizely Experimentation identifier. It is a combination of a timestamp and a random number. No other information about you or your visitors is stored inside.
_hj{various}HotjarOur website uses Hotjar to capture anonymous feedback and improve the overall user experience.

Targeting / Advertising cookies

Cookie Name

Cookie set by


FacebookPolicy ExpertThe Facebook Pixel is used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
_gcl_{region}GoogleThis cookie tracks the use of our website by users who have also engaged with our advertising.

In addition to the above, we also use cookies from Mention Me to run our refer-a-friend initiative. You can check the information that Mention Me collects via their Cookie Policy and their Privacy Policy.

The Policy Expert website and emails also contain ‘share’ buttons which enable you to share information from the Policy Expert website with friends across a number of social networks. When you log in to their service these sites may also set one or more cookies. You should check the relevant privacy and cookie policies for those social network sites to determine what information they are gathering.

How to manage your cookies

If you choose to restrict or block cookies some parts of the Policy Expert website may not function properly, or in some cases, will not be accessible at all. Removing or blocking cookies may also prevent us from determining whether you are eligible for promotions we may run from time to time.

It’s easy to amend your cookie preferences. Click the button below to get started.