Home Insurance Service Reviews

average customer rating for our service
(from 3,552 reviews)
5 5/5 Pleasant to deal with.
We were unsure on a few details before purchase so phoned company and a young man answered all questions we asked and very polite.

4 4/5 Clear, easy to understand and comprehensive policy for a great price
The policy was great value for money and had lots of extras that are normally included as an extra charge. I couldn't find any other policy that could compete.

4 4/5 The explanation of the cover was accurate and reflected the good value being offered
I have been with Policy Expert now for two years and was happy to renew and improve the cover I have with them. The helpfulness of the contact was good and the information given was clear and concise. Good job keep it up.

5 5/5 home insurance
Easy to do, no hassle, would recommend

5 5/5 Home insurance
Great service as always x

5 5/5 No Hassle and Easy to use
I have never had any bother using this company. Simple layout. Easy to understand. All sorted in 5 minutes. AND the renewal price this year, stayed completely competitive, so didn't need to change supplier.

5 5/5 Review regarding house insurance
I found Policy Experts to be very good. They reminded me well before time that my insurance renewal was coming up and they found me the cheapest, best policy around. They were also friendly when they phoned me.

4 4/5 Home insurance
Very quick service. Good communications at all times. Value for money

5 5/5 great find
Good customer service and price could not be beaten

5 5/5 Good Value
A very good insurance deal that covers my home perfectly at a very good price for what I have been able to get. This insurance far betters my previous insurer in both price and cover and I could not be more satisfied.

5 5/5 Good service!
I rang round a few comparison sites but they were not much cheaper. When I phoned to renew I asked if there was a discount for renewing and they dropped it by 10%, so delighted, very pleasant helpful young man on the phone, would definitely recommend.

5 5/5 A great company
I changed to policy expert and save over £165. I think that says it all.

5 5/5 I was very easy to access the web site
So far things have been very straight forward may it continue.

5 5/5 Very Satisfied
It was a delight to find a company who looks after YOU! The representative was extremely pleasant to talk to and well informed on the various products available, taking the time to find a product to suit YOUR requirements and whats best for YOU. I felt very happy and satisfied after using this company whom, I felt, went out of their way to help me get the best for my budget.

4 4/5 Telephone experiences were really excellent.
Telephone conversations with your representatives were excellent, but policy restrictions and excesses did not suit my requirements.

Home Insurance Claims Reviews

average customer rating for our claims
(from 25 reviews 1)
5 5/5 First Class!

I would like to thank you for your communication with me over this claim.
I think the attention you have paid to my claim has been first class.
Thank you again

5 5/5 A personal thank you…

Just a short note to say a personal thank you for your prompt attention to my claim.
I am impressed by the willing attention to all matters leading to a prompt conclusion. Funds received today!

5 5/5 The service was outstanding

The service was outstanding from reporting the issue to resolving it last night. Can’t thank you enough.

5 5/5 Wow!

Wow! I’m so impressed! I never imagined this would be so straight forward, thank you so much for brilliant service

4 4/5 Quick response

This has been a very traumatic time which has been made easier with your quick response and efficiency. I really can’t thank you enough

5 5/5 Swift help and concern

Thank you for your swift help and concern, I really appreciates it and have been with this insurance for a few years and I’m pleased with everything that’s been dealt with

4 4/5 We can not thank you enough

We can not thank you enough for all your assistance and help

5 5/5 Policy Expert will always look after us

We want to thank Roy and all others at Trinity Claims Team who may be involved for the excellent service which we have received throughout the process of our claim.

There has been common sense, politeness, good will and fairness all the way.
And it has been carried out with speed too. Many many thanks.

Our house is now back to normal and we feel confident that Policy Expert will always look after us.

5 5/5 First ever claim

I’d also like to take this chance to say how overwhelmed I am with the speed with which you have dealt with my claim and the extraordinary level of customer service offered to me. This is the first time I’ve had to claim on my insurance and I’d like to say a special thank you to yourself, Toby and Alexia for making this process so much easier than I thought it would be.

4 4/5 Friendly and efficient

Just wanted to say thank you for your friendly and efficient handling our call this morning following our fire.
It was a frightening experience for us but you certainly helped.
Once again, thank you

5 5/5 Polite, helpful and understanding

I would also like to take this opportunity to express my gratitude for the service I have received from you and your team.

On every occasion that I spoke to people they were all polite, helpful and understanding. This has made the difficult event I have had to experience a little easier to deal with

4 4/5 Such a smooth process

I’m really pleased with how easy and smooth the entire process has been. When I come across a company like yours and I do get good customer service, it’s a surprise and a pleasure

5 5/5 Good working practice

Once again I am staggered by your efficiency and good working practice. You may not appreciate just how reassuring it is to feel your insurance company is doing its best to help.
I have passed on your details for when it is time for them to re-new their policy.
Us alike will, because of the way this claim has been handled re-new our policy with you and perhaps look into changing some of our other policies.

5 5/5 Thank you

Thank you for all your help with our claim. You have helped to minimize the stress and sadness this incident has caused.

Many thanks for all your time and understanding on all of this, and thank you for understanding the situation and working so hard on our behalf

5 5/5 Our first insurance claim in 47 years of marriage

Thank you and your colleagues for assisting my claim . Yesterday Martindales installed replacement doors to our satisfaction we have been well supported by your company and in particular the staff throughout our claim. This is our first insurance claim in 47 years of marriage, we thank you all for your care and attention and hope to keep claim free in the future.

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