Home Insurance Service Reviews

average customer rating for our service
(from 3,703 reviews)
5 5/5 Feedback for service
Excelente service. Nice help from the call centre staff. Helpful and easy to communicate helpline.

5 5/5 Happy
Got a well better deal than i was getting managed to get buildings and contents insurance for less than i was paying just for buildings insurance with last company so was made up when i got my quote

5 5/5 Fast fast and easy to set up
Went on aome comparison websites and policy expert came up at the top of the list every time. Done some research An then decided to go ahead An use policy expert. Such ease and super quick from start to finish.

4 4/5 Home insurance
Easy to sort out.

5 5/5 So far so good
Good comms and easy to understand.

5 5/5 Very good
Very good service

4 4/5 .home insurance
All went smoothly same price as last year. Probably could have got it cheaper if I had googled other insurance companies but happy with this one.

5 5/5 Excellent cover at a competitive price.
Covers all our needs at a realistic price. Staff knowledgeable and easy to talk to. Feel we have peace of mind . This is the second year we have insured with Policy Expert. Highly Recommend .

5 5/5 Excellent price with friendly advisors
Purchased home & contents insurance. Quick response to telephone call and spoke with a young lady who was knowledgeable & friendly. Would definitely use them again

5 5/5 House hold insurance
Great price excellent customer service but you don't know how good a company is until your unfortunate enough to have to make a claim

5 5/5 My experience with Policy Experts
I have been with Policy Experts for 3 years and they have always been very good and helpful. I would always use them and I always recommend them to my friends and family.

5 5/5 Great customer service
I called as renewal was coming up. Gentleman on the phone was polite and gave all necessary info required as well as explaining timescales. Happy with level of cover and price, thank you

5 5/5 Quick and esay
Quick and easy to get very good cover at a reasonable price. Glad to change from an insurance company that I had been with for seceral years.

4 4/5 Home insurance
Really competetive prices with very professional staff!

5 5/5 most excellent
Just pure efficiency from start to finish.

Home Insurance Claims Reviews

average customer rating for our claims
(from 25 reviews 1)
5 5/5 First Class!

I would like to thank you for your communication with me over this claim.
I think the attention you have paid to my claim has been first class.
Thank you again

5 5/5 A personal thank you…

Just a short note to say a personal thank you for your prompt attention to my claim.
I am impressed by the willing attention to all matters leading to a prompt conclusion. Funds received today!

5 5/5 The service was outstanding

The service was outstanding from reporting the issue to resolving it last night. Can’t thank you enough.

5 5/5 Wow!

Wow! I’m so impressed! I never imagined this would be so straight forward, thank you so much for brilliant service

4 4/5 Quick response

This has been a very traumatic time which has been made easier with your quick response and efficiency. I really can’t thank you enough

5 5/5 Swift help and concern

Thank you for your swift help and concern, I really appreciates it and have been with this insurance for a few years and I’m pleased with everything that’s been dealt with

4 4/5 We can not thank you enough

We can not thank you enough for all your assistance and help

5 5/5 Policy Expert will always look after us

We want to thank Roy and all others at Trinity Claims Team who may be involved for the excellent service which we have received throughout the process of our claim.

There has been common sense, politeness, good will and fairness all the way.
And it has been carried out with speed too. Many many thanks.

Our house is now back to normal and we feel confident that Policy Expert will always look after us.

5 5/5 First ever claim

I’d also like to take this chance to say how overwhelmed I am with the speed with which you have dealt with my claim and the extraordinary level of customer service offered to me. This is the first time I’ve had to claim on my insurance and I’d like to say a special thank you to yourself, Toby and Alexia for making this process so much easier than I thought it would be.

4 4/5 Friendly and efficient

Just wanted to say thank you for your friendly and efficient handling our call this morning following our fire.
It was a frightening experience for us but you certainly helped.
Once again, thank you

5 5/5 Polite, helpful and understanding

I would also like to take this opportunity to express my gratitude for the service I have received from you and your team.

On every occasion that I spoke to people they were all polite, helpful and understanding. This has made the difficult event I have had to experience a little easier to deal with

4 4/5 Such a smooth process

I’m really pleased with how easy and smooth the entire process has been. When I come across a company like yours and I do get good customer service, it’s a surprise and a pleasure

5 5/5 Good working practice

Once again I am staggered by your efficiency and good working practice. You may not appreciate just how reassuring it is to feel your insurance company is doing its best to help.
I have passed on your details for when it is time for them to re-new their policy.
Us alike will, because of the way this claim has been handled re-new our policy with you and perhaps look into changing some of our other policies.

5 5/5 Thank you

Thank you for all your help with our claim. You have helped to minimize the stress and sadness this incident has caused.

Many thanks for all your time and understanding on all of this, and thank you for understanding the situation and working so hard on our behalf

5 5/5 Our first insurance claim in 47 years of marriage

Thank you and your colleagues for assisting my claim . Yesterday Martindales installed replacement doors to our satisfaction we have been well supported by your company and in particular the staff throughout our claim. This is our first insurance claim in 47 years of marriage, we thank you all for your care and attention and hope to keep claim free in the future.

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