Reviews

Home Insurance Service Reviews

86%
average customer rating for our service
(from 4,101 reviews)
5 5/5 The gentleman who delt with me over the …
The gentleman who delt with me over the phone was brilliant fantastic service well after 4 years of sticking with them I think that says it all thank you
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5 5/5 Beat my previous renewal quote by £300 …
Beat my previous renewal quote by £300 for exactly the same cover.. how good is that

5 5/5 highly recommended
Been a customer for 4 years, great price and service, have recommended to everybody - saved mother in law over £400!

5 5/5 The staff were very efficent
The staff were very efficent , and the service was fast,helpful and polite. Everything was explained well A very good service V moon

5 5/5 Costumer service was really good
Costumer service was really good ; very polite and helpful lady and the process was very straightforward . I had a better deal than I was offered by other competitors ; therefore I can recommend to anyone and everyone. Made my day and saved a few pounds too
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5 5/5 Very good renewal price
Very good renewal price so stayed with them for another year.

5 5/5 Quick response when I requested hard …
Quick response when I requested hard copy through the post.

5 5/5 Easy and clear policy
Easy and clear policy

5 5/5 Great choice for home insurance
Easy to apply with the best cover available for me

5 5/5 Happy customer
Full and comprehensive service without being too technical.

5 5/5 Friendly and easy staff to speak to
Friendly and easy staff to speak to, happy to discuss options and willing to keep you as a loyal client, have used their services for several years now with no complaints
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5 5/5 Very professional and helpful
Very professional and helpful

5 5/5 Very easy to use
Very easy to use, very competitive prices

5 5/5 Very satisfied would definitely …
Very satisfied would definitely recommend to my friends and family, was very happy with everything that was explained to me before purchasing product, which offered me the best price for both my building and content insurance.
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5 5/5 Great Price and Service
Renewal quote cheaper than on any comparison website. I rang to make a couple of amendments and was very impressed with the prompt response and overall service.
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Home Insurance Claims Reviews

96%
average customer rating for our claims
(from 26 reviews 1)
5 5/5 Exemplary work

I felt it appropriate to once again pay gratitude to you and your colleagues for what I can only say has been exemplary work undertaken to date.  Trinity Claims and Policy Expert have been quite unbelievable. I must have mentioned you all to well over one hundred people that I have met. I will just say – professional, nothing appears too small for you all, the incredible detail as per your reports. I am the first to criticise when I receive poor overall service but very rarely have I felt it necessary to again praise such quality and excellence.

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5 5/5 First Class!

I would like to thank you for your communication with me over this claim.
I think the attention you have paid to my claim has been first class.
Thank you again

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5 5/5 A personal thank you…

Just a short note to say a personal thank you for your prompt attention to my claim.
I am impressed by the willing attention to all matters leading to a prompt conclusion. Funds received today!

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5 5/5 The service was outstanding

The service was outstanding from reporting the issue to resolving it last night. Can’t thank you enough.

5 5/5 Wow!

Wow! I’m so impressed! I never imagined this would be so straight forward, thank you so much for brilliant service

4 4/5 Quick response

This has been a very traumatic time which has been made easier with your quick response and efficiency. I really can’t thank you enough

5 5/5 Swift help and concern

Thank you for your swift help and concern, I really appreciates it and have been with this insurance for a few years and I’m pleased with everything that’s been dealt with

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4 4/5 We can not thank you enough

We can not thank you enough for all your assistance and help

5 5/5 Policy Expert will always look after us

We want to thank Roy and all others at Trinity Claims Team who may be involved for the excellent service which we have received throughout the process of our claim.

There has been common sense, politeness, good will and fairness all the way.
And it has been carried out with speed too. Many many thanks.

Our house is now back to normal and we feel confident that Policy Expert will always look after us.

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5 5/5 First ever claim

I’d also like to take this chance to say how overwhelmed I am with the speed with which you have dealt with my claim and the extraordinary level of customer service offered to me. This is the first time I’ve had to claim on my insurance and I’d like to say a special thank you to yourself, Toby and Alexia for making this process so much easier than I thought it would be.

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4 4/5 Friendly and efficient

Just wanted to say thank you for your friendly and efficient handling our call this morning following our fire.
It was a frightening experience for us but you certainly helped.
Once again, thank you

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5 5/5 Polite, helpful and understanding

I would also like to take this opportunity to express my gratitude for the service I have received from you and your team.

On every occasion that I spoke to people they were all polite, helpful and understanding. This has made the difficult event I have had to experience a little easier to deal with

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4 4/5 Such a smooth process

I’m really pleased with how easy and smooth the entire process has been. When I come across a company like yours and I do get good customer service, it’s a surprise and a pleasure

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5 5/5 Good working practice

Once again I am staggered by your efficiency and good working practice. You may not appreciate just how reassuring it is to feel your insurance company is doing its best to help.
I have passed on your details for when it is time for them to re-new their policy.
Us alike will, because of the way this claim has been handled re-new our policy with you and perhaps look into changing some of our other policies.

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5 5/5 Thank you

Thank you for all your help with our claim. You have helped to minimize the stress and sadness this incident has caused.

Many thanks for all your time and understanding on all of this, and thank you for understanding the situation and working so hard on our behalf

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