Home Insurance Service Reviews

average customer rating for our service
(from 4,289 reviews)
5 5/5 Worth the Switch
Very competitive price excellent policy features and low excess. Recommended

4 4/5 I am very happy with the service …
I am very happy with the service everyone is polite and helpful thank you

5 5/5 Great value policy
Great value policy with many extras thrown in. Was easy to purchase and communication was good

4 4/5 So far so good
So far so good. Very competitive policy cost for Buildings and Contents Cover. Prompt acknowledgement once application completed and documents also send in the post as requested. The proof of the pudding happens (hopefully not) in the event of a claim. Like a lot of insurers several pages which simply refer you to the policy booklet which seems full of 'exclusions' and on initial read first reaction was is that item covered or not - the small print syndrome!

5 5/5 Honour What They Offer
Great prices , Honour what they offer , Straight forward stress free and they Listen to their customers

5 5/5 Best prices best cover.
Best prices best cover.

4 4/5 Had my renewal notice but looked on …
Had my renewal notice but looked on line and found better quote. Phoned PolicyExpert and they matched it within a few pounds so I renewed. Could not be bothered with new application. Policy Expert T&C are very good?

4 4/5 Good service
Easy to get hold of and very fair pricing.

4 4/5 REA SITE

5 5/5 Very easy good knowledge
Very easy good knowledge

5 5/5 Good speedy service
Good speedy service. Helpful customer services representative.

5 5/5 Good policy, good price
First time using Policy Expert - so far so good :) Call centre staff very polite & helpful and very good price for my buildings & contents insurance (via cashback website)

5 5/5 Prompt and professional
Prompt and professional. The staff are friendly and helpful. Its so nice to find a company that have competent staff that can answer all your questions and get things sorted quickly. I will be recommending Policy Expert to all my friends and family

5 5/5 By far the cheapest quote I had.
By far the cheapest quote I had.

5 5/5 I went on all the comparison web sites.
I went on all the comparison web sites. I only found 1 cheaper quote then my renewal bit the excesses were more expensive and the cover wasnt for as much as policy expert gave me.

Home Insurance Claims Reviews

average customer rating for our claims
(from 26 reviews 1)
5 5/5 Exemplary work

I felt it appropriate to once again pay gratitude to you and your colleagues for what I can only say has been exemplary work undertaken to date.  Trinity Claims and Policy Expert have been quite unbelievable. I must have mentioned you all to well over one hundred people that I have met. I will just say – professional, nothing appears too small for you all, the incredible detail as per your reports. I am the first to criticise when I receive poor overall service but very rarely have I felt it necessary to again praise such quality and excellence.

5 5/5 First Class!

I would like to thank you for your communication with me over this claim.
I think the attention you have paid to my claim has been first class.
Thank you again

5 5/5 A personal thank you…

Just a short note to say a personal thank you for your prompt attention to my claim.
I am impressed by the willing attention to all matters leading to a prompt conclusion. Funds received today!

5 5/5 The service was outstanding

The service was outstanding from reporting the issue to resolving it last night. Can’t thank you enough.

5 5/5 Wow!

Wow! I’m so impressed! I never imagined this would be so straight forward, thank you so much for brilliant service

4 4/5 Quick response

This has been a very traumatic time which has been made easier with your quick response and efficiency. I really can’t thank you enough

5 5/5 Swift help and concern

Thank you for your swift help and concern, I really appreciates it and have been with this insurance for a few years and I’m pleased with everything that’s been dealt with

4 4/5 We can not thank you enough

We can not thank you enough for all your assistance and help

5 5/5 Policy Expert will always look after us

We want to thank Roy and all others at Trinity Claims Team who may be involved for the excellent service which we have received throughout the process of our claim.

There has been common sense, politeness, good will and fairness all the way.
And it has been carried out with speed too. Many many thanks.

Our house is now back to normal and we feel confident that Policy Expert will always look after us.

5 5/5 First ever claim

I’d also like to take this chance to say how overwhelmed I am with the speed with which you have dealt with my claim and the extraordinary level of customer service offered to me. This is the first time I’ve had to claim on my insurance and I’d like to say a special thank you to yourself, Toby and Alexia for making this process so much easier than I thought it would be.

4 4/5 Friendly and efficient

Just wanted to say thank you for your friendly and efficient handling our call this morning following our fire.
It was a frightening experience for us but you certainly helped.
Once again, thank you

5 5/5 Polite, helpful and understanding

I would also like to take this opportunity to express my gratitude for the service I have received from you and your team.

On every occasion that I spoke to people they were all polite, helpful and understanding. This has made the difficult event I have had to experience a little easier to deal with

4 4/5 Such a smooth process

I’m really pleased with how easy and smooth the entire process has been. When I come across a company like yours and I do get good customer service, it’s a surprise and a pleasure

5 5/5 Good working practice

Once again I am staggered by your efficiency and good working practice. You may not appreciate just how reassuring it is to feel your insurance company is doing its best to help.
I have passed on your details for when it is time for them to re-new their policy.
Us alike will, because of the way this claim has been handled re-new our policy with you and perhaps look into changing some of our other policies.

5 5/5 Thank you

Thank you for all your help with our claim. You have helped to minimize the stress and sadness this incident has caused.

Many thanks for all your time and understanding on all of this, and thank you for understanding the situation and working so hard on our behalf

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