Reviews

Home Insurance Service Reviews

86%
average customer rating for our service
(from 4,076 reviews)
5 5/5 Tremendous cover, great value
Tremendous cover, better than my previous insurer, at a much lower price than anywhere else I found. Fingers crossed that I never need to call on their customer service, but if it is as good as the web site information and buying process, I am sure all will be well.
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5 5/5 Swift
Excellent service and also swift response to a claim we had this year 10/10

5 5/5 No problems purchasing excellent price
No problems purchasing excellent price

5 5/5 Renewing home insurance
Just renewed my home insurance with you yesterday and was dealt with by a very polite and respectful young man called Craig. He even managed to get the original quote down even further. Have been with you for 3 years now and would definitely recommend you to others
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5 5/5 Very good deal .
Very good deal .. worth of money

4 4/5 Great level of cover for the cost!
Great level of cover for the cost. Love having the peace of mind of the Home Emergency cover and legal cover included in the policy. 😊

5 5/5 Brilliant service and so easy to renew
Brilliant service and so easy to renew

5 5/5 excellent value for money,
excellent value for money,

5 5/5 Very nice man
Very nice man. He went through everything for me.

4 4/5 All good so far
Easy to set up. Clear and precise information on website. Touch wood will never have to claim but when I phoned to check set up was ok was dealt with quickly and nicely.
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4 4/5 good policy.
good policy. downside they have taken money early, insurance not due to start until next month, but they took payment straight away even though i was told it wont be taken until next month.
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5 5/5 The phone call was conducted excellent …
The phone call was conducted excellent by Kayleigh.An excellent price and free Home emergency cover for 1 year.Hope if I have to use they are asgood as the service conducted by Kayleigh.
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5 5/5 My mind was put at rest
I find the renewal of home insurance rather stressful and was trying to sort out the best one for me when I had a call from Darren at Policy Expert. He is obviously very dedicated to his job and went through it step by step with me as I want a good price but also the right cover. He was very patient and also gave me a direct phone number for him in case I am unsure about anything. In the end I have the cover I need at a very competitive price.
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5 5/5 Bought online and offered me exactly …
Bought online and offered me exactly what I was looking for at a good price

5 5/5 Brilliant from quotation to purchase
Very good quotation system easy to understand and complete. Everything well explained and conclusion reached with satisfaction

Home Insurance Claims Reviews

96%
average customer rating for our claims
(from 26 reviews 1)
5 5/5 Exemplary work

I felt it appropriate to once again pay gratitude to you and your colleagues for what I can only say has been exemplary work undertaken to date.  Trinity Claims and Policy Expert have been quite unbelievable. I must have mentioned you all to well over one hundred people that I have met. I will just say – professional, nothing appears too small for you all, the incredible detail as per your reports. I am the first to criticise when I receive poor overall service but very rarely have I felt it necessary to again praise such quality and excellence.

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5 5/5 First Class!

I would like to thank you for your communication with me over this claim.
I think the attention you have paid to my claim has been first class.
Thank you again

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5 5/5 A personal thank you…

Just a short note to say a personal thank you for your prompt attention to my claim.
I am impressed by the willing attention to all matters leading to a prompt conclusion. Funds received today!

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5 5/5 The service was outstanding

The service was outstanding from reporting the issue to resolving it last night. Can’t thank you enough.

5 5/5 Wow!

Wow! I’m so impressed! I never imagined this would be so straight forward, thank you so much for brilliant service

4 4/5 Quick response

This has been a very traumatic time which has been made easier with your quick response and efficiency. I really can’t thank you enough

5 5/5 Swift help and concern

Thank you for your swift help and concern, I really appreciates it and have been with this insurance for a few years and I’m pleased with everything that’s been dealt with

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4 4/5 We can not thank you enough

We can not thank you enough for all your assistance and help

5 5/5 Policy Expert will always look after us

We want to thank Roy and all others at Trinity Claims Team who may be involved for the excellent service which we have received throughout the process of our claim.

There has been common sense, politeness, good will and fairness all the way.
And it has been carried out with speed too. Many many thanks.

Our house is now back to normal and we feel confident that Policy Expert will always look after us.

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5 5/5 First ever claim

I’d also like to take this chance to say how overwhelmed I am with the speed with which you have dealt with my claim and the extraordinary level of customer service offered to me. This is the first time I’ve had to claim on my insurance and I’d like to say a special thank you to yourself, Toby and Alexia for making this process so much easier than I thought it would be.

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4 4/5 Friendly and efficient

Just wanted to say thank you for your friendly and efficient handling our call this morning following our fire.
It was a frightening experience for us but you certainly helped.
Once again, thank you

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5 5/5 Polite, helpful and understanding

I would also like to take this opportunity to express my gratitude for the service I have received from you and your team.

On every occasion that I spoke to people they were all polite, helpful and understanding. This has made the difficult event I have had to experience a little easier to deal with

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4 4/5 Such a smooth process

I’m really pleased with how easy and smooth the entire process has been. When I come across a company like yours and I do get good customer service, it’s a surprise and a pleasure

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5 5/5 Good working practice

Once again I am staggered by your efficiency and good working practice. You may not appreciate just how reassuring it is to feel your insurance company is doing its best to help.
I have passed on your details for when it is time for them to re-new their policy.
Us alike will, because of the way this claim has been handled re-new our policy with you and perhaps look into changing some of our other policies.

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5 5/5 Thank you

Thank you for all your help with our claim. You have helped to minimize the stress and sadness this incident has caused.

Many thanks for all your time and understanding on all of this, and thank you for understanding the situation and working so hard on our behalf

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