Reviews

Home Insurance Service Reviews

91%
average customer rating for our service
(from 7,245 reviews)
5 5/5 Cracking service
Cracking service, would highly recommend!

5 5/5 Unfortunately you can only judge your …
Unfortunately you can only judge your insurance company if you need to claim. I had to claim last year following water damage and have to say the claim was handled excellently. Have renewed again in view of this experience and would highly recommend.
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5 5/5 Great cover at an exceptional price.
Excellent website after being introduced from compare the market. Price was very competitive and the cover is exceptionally wide at a budget price. The offer of free home emergency cover for the first year is a bonus!
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5 5/5 Excellent company
Excellent company to deal with - been with them for 2yrs now - let's hope they are as prompt to help in future situations that might arise

4 4/5 Review
I have been with policy expert for a few years now. Every year i get a better quote for my building insurance than that of the previous year. The advisers are always nice and helpful
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5 5/5 Had found competitive price on web
Had found competitive price on web - my policy was explained in detail and the price found was matched.

5 5/5 great service and good comms
great service and good comms

5 5/5 Excellent cover and very reasonable …
Excellent cover and very reasonable price! Simple and easy to do, it only took me 5 minutes on my break in work.

4 4/5 Easy to change onto and great service
Easy to change onto and great service

4 4/5 Easy to renew and competitive price
Easy to renew and competitive price for house insurance

4 4/5 Good service
Good service

5 5/5 Policy is excellent value for money
Policy is excellent value for money. Renewed automatically without any problems.

5 5/5 Customer service was first class the …
Customer service was first class the lady on the phone made me feel at easy and her knowledge of the package that I was to receive was very good. She explained the whole policy to me and the benefits to myself by taking this policy.
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5 5/5 Fast effective and competitive renewal …
Fast effective and competitive renewal service

5 5/5 Excellent insurance, very happy
Easy to sort out buildings and contents insurance. Very happy with the price. Straight forward.

Home Insurance Claims Reviews

96%
average customer rating for our claims
(from 26 reviews 1)
5 5/5 Exemplary work

I felt it appropriate to once again pay gratitude to you and your colleagues for what I can only say has been exemplary work undertaken to date.  Trinity Claims and Policy Expert have been quite unbelievable. I must have mentioned you all to well over one hundred people that I have met. I will just say – professional, nothing appears too small for you all, the incredible detail as per your reports. I am the first to criticise when I receive poor overall service but very rarely have I felt it necessary to again praise such quality and excellence.

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5 5/5 First Class!

I would like to thank you for your communication with me over this claim.
I think the attention you have paid to my claim has been first class.
Thank you again

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5 5/5 A personal thank you…

Just a short note to say a personal thank you for your prompt attention to my claim.
I am impressed by the willing attention to all matters leading to a prompt conclusion. Funds received today!

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5 5/5 The service was outstanding

The service was outstanding from reporting the issue to resolving it last night. Can’t thank you enough.

5 5/5 Wow!

Wow! I’m so impressed! I never imagined this would be so straight forward, thank you so much for brilliant service

4 4/5 Quick response

This has been a very traumatic time which has been made easier with your quick response and efficiency. I really can’t thank you enough

5 5/5 Swift help and concern

Thank you for your swift help and concern, I really appreciates it and have been with this insurance for a few years and I’m pleased with everything that’s been dealt with

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4 4/5 We can not thank you enough

We can not thank you enough for all your assistance and help

5 5/5 Policy Expert will always look after us

We want to thank Roy and all others at Trinity Claims Team who may be involved for the excellent service which we have received throughout the process of our claim.

There has been common sense, politeness, good will and fairness all the way.
And it has been carried out with speed too. Many many thanks.

Our house is now back to normal and we feel confident that Policy Expert will always look after us.

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5 5/5 First ever claim

I’d also like to take this chance to say how overwhelmed I am with the speed with which you have dealt with my claim and the extraordinary level of customer service offered to me. This is the first time I’ve had to claim on my insurance and I’d like to say a special thank you to yourself, Toby and Alexia for making this process so much easier than I thought it would be.

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4 4/5 Friendly and efficient

Just wanted to say thank you for your friendly and efficient handling our call this morning following our fire.
It was a frightening experience for us but you certainly helped.
Once again, thank you

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5 5/5 Polite, helpful and understanding

I would also like to take this opportunity to express my gratitude for the service I have received from you and your team.

On every occasion that I spoke to people they were all polite, helpful and understanding. This has made the difficult event I have had to experience a little easier to deal with

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4 4/5 Such a smooth process

I’m really pleased with how easy and smooth the entire process has been. When I come across a company like yours and I do get good customer service, it’s a surprise and a pleasure

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5 5/5 Good working practice

Once again I am staggered by your efficiency and good working practice. You may not appreciate just how reassuring it is to feel your insurance company is doing its best to help.
I have passed on your details for when it is time for them to re-new their policy.
Us alike will, because of the way this claim has been handled re-new our policy with you and perhaps look into changing some of our other policies.

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5 5/5 Thank you

Thank you for all your help with our claim. You have helped to minimize the stress and sadness this incident has caused.

Many thanks for all your time and understanding on all of this, and thank you for understanding the situation and working so hard on our behalf

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