Reviews

Home Insurance Service Reviews

88%
average customer rating for our service
(from 4,902 reviews)
5 5/5 Very efficient representative gave me …
Very efficient representative gave me all the information I needed to find out for the building work we had just had done before renewing with them. This is my second year with Policy Expert so hope to have another good year with them. With free Legal Cover this is a good value insurance.
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5 5/5 This was a straight forward transaction …
This was a straight forward transaction hassle free and documentation sent straight away. would highly recommend this company Thank you

5 5/5 Home insurance
Good service, highly recommended

4 4/5 All very straight forward
All very straight forward. Helpful and informative

5 5/5 Quick efficient and very competitive …
Quick efficient and very competitive who could ask for more

5 5/5 Policy Expert took the time to explain …
Policy Expert took the time to explain every aspect of how policy work. They sought to give peace of mind in a easy to understand way by making use of analogies to make important aspects of the policy clear. They also sought to see if there was a way to reduce our premium which saved us £150.
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4 4/5 Easy renewal
Very easy to renew

5 5/5 Haven't needed to use them yet
Haven't needed to use them yet, but the quote was comprehensive and good price and process of buying fully straightforward. Hopefully I won't be needing them at all anyway, but so far so good.
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5 5/5 Nice and easy
Nice and easy

5 5/5 Excellent customer service
Excellent customer service made the transaction very easy.

4 4/5 Home Insurance
Information about policy was clear and a good competitive price.

4 4/5 The company have an easy understandable …
The company have an easy understandable policy

5 5/5 I am very pleased with the service I …
I am very pleased with the service I received when a query relating to the renewal of my home insurance was discussed over the telephone with a member of staff and would not hesitate to recommending this company.
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5 5/5 very good price
very good price

5 5/5 Home Insurance
website was easy to use and broke down all the costs which I liked

Home Insurance Claims Reviews

96%
average customer rating for our claims
(from 26 reviews 1)
5 5/5 Exemplary work

I felt it appropriate to once again pay gratitude to you and your colleagues for what I can only say has been exemplary work undertaken to date.  Trinity Claims and Policy Expert have been quite unbelievable. I must have mentioned you all to well over one hundred people that I have met. I will just say – professional, nothing appears too small for you all, the incredible detail as per your reports. I am the first to criticise when I receive poor overall service but very rarely have I felt it necessary to again praise such quality and excellence.

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5 5/5 First Class!

I would like to thank you for your communication with me over this claim.
I think the attention you have paid to my claim has been first class.
Thank you again

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5 5/5 A personal thank you…

Just a short note to say a personal thank you for your prompt attention to my claim.
I am impressed by the willing attention to all matters leading to a prompt conclusion. Funds received today!

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5 5/5 The service was outstanding

The service was outstanding from reporting the issue to resolving it last night. Can’t thank you enough.

5 5/5 Wow!

Wow! I’m so impressed! I never imagined this would be so straight forward, thank you so much for brilliant service

4 4/5 Quick response

This has been a very traumatic time which has been made easier with your quick response and efficiency. I really can’t thank you enough

5 5/5 Swift help and concern

Thank you for your swift help and concern, I really appreciates it and have been with this insurance for a few years and I’m pleased with everything that’s been dealt with

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4 4/5 We can not thank you enough

We can not thank you enough for all your assistance and help

5 5/5 Policy Expert will always look after us

We want to thank Roy and all others at Trinity Claims Team who may be involved for the excellent service which we have received throughout the process of our claim.

There has been common sense, politeness, good will and fairness all the way.
And it has been carried out with speed too. Many many thanks.

Our house is now back to normal and we feel confident that Policy Expert will always look after us.

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5 5/5 First ever claim

I’d also like to take this chance to say how overwhelmed I am with the speed with which you have dealt with my claim and the extraordinary level of customer service offered to me. This is the first time I’ve had to claim on my insurance and I’d like to say a special thank you to yourself, Toby and Alexia for making this process so much easier than I thought it would be.

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4 4/5 Friendly and efficient

Just wanted to say thank you for your friendly and efficient handling our call this morning following our fire.
It was a frightening experience for us but you certainly helped.
Once again, thank you

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5 5/5 Polite, helpful and understanding

I would also like to take this opportunity to express my gratitude for the service I have received from you and your team.

On every occasion that I spoke to people they were all polite, helpful and understanding. This has made the difficult event I have had to experience a little easier to deal with

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4 4/5 Such a smooth process

I’m really pleased with how easy and smooth the entire process has been. When I come across a company like yours and I do get good customer service, it’s a surprise and a pleasure

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5 5/5 Good working practice

Once again I am staggered by your efficiency and good working practice. You may not appreciate just how reassuring it is to feel your insurance company is doing its best to help.
I have passed on your details for when it is time for them to re-new their policy.
Us alike will, because of the way this claim has been handled re-new our policy with you and perhaps look into changing some of our other policies.

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5 5/5 Thank you

Thank you for all your help with our claim. You have helped to minimize the stress and sadness this incident has caused.

Many thanks for all your time and understanding on all of this, and thank you for understanding the situation and working so hard on our behalf

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