Home Insurance Service Reviews

average customer rating for our service
(from 6,453 reviews)
5 5/5 I would have no hesitation to recommend …
I would have no hesitation to recommend this company for both home insurance and car insurance. They were very helpful and it was all done effortlessly.

5 5/5 Very easy to use online
Very easy to use online. Very competitive and policy contains all our requirements.

5 5/5 Very efficient service
Very efficient service - no hassle and all finalized very quickly.

5 5/5 Exceptionally polite and helpful staff
Exceptionally polite and helpful staff. We had a few changes to make to our policy which were changed within minutes. Quick, efficient and affordable.

5 5/5 Very easy to use
Very easy to use and when dealing with the staff, they are very helpful.

5 5/5 all aspects of the policy were …
all aspects of the policy were explained and made clear to understand, thank you

5 5/5 Super service great customer service …
Super service great customer service also

5 5/5 Bought the policy online
Bought the policy online, this was the best value policy i could find with lots of added extras, a quick and easy process to complete.

5 5/5 Excellent price for value
Excellent price for value

5 5/5 This is the second time i have used …
This is the second time i have used Policy Expert for my home insurance. Never had any problems with them, and they always seem to be one of the cheapest.

5 5/5 Great value
Pretty easy throughout the whole process. Very competitive insurance price and good cover.

5 5/5 Renewal
I've always been pleased that the renewal quotes are not hiked up. Not having to worry about switching, is great!

5 5/5 User friendly website.
User friendly website. All instructions clear & concise. Insurance sorted in less than ten minutes at a very competitive price.

4 4/5 I've found policy expert very …
I've found policy expert very Informative with mails explaining different deals.

5 5/5 Insurance is a minefield as we all …
Insurance is a minefield as we all know! I needed to make a change from just contents insurance to buildings and contents insurance. Found Policy Expert on a comparison website and they offered a straightforward service with unbeatable price. I then had to make changes within the policy to meet a legal deadline and the company's operatives via the helpline were so courteous and catered to my needs as required...fantastic service...Thanks again!!!

Home Insurance Claims Reviews

average customer rating for our claims
(from 26 reviews 1)
5 5/5 Exemplary work

I felt it appropriate to once again pay gratitude to you and your colleagues for what I can only say has been exemplary work undertaken to date.  Trinity Claims and Policy Expert have been quite unbelievable. I must have mentioned you all to well over one hundred people that I have met. I will just say – professional, nothing appears too small for you all, the incredible detail as per your reports. I am the first to criticise when I receive poor overall service but very rarely have I felt it necessary to again praise such quality and excellence.

5 5/5 First Class!

I would like to thank you for your communication with me over this claim.
I think the attention you have paid to my claim has been first class.
Thank you again

5 5/5 A personal thank you…

Just a short note to say a personal thank you for your prompt attention to my claim.
I am impressed by the willing attention to all matters leading to a prompt conclusion. Funds received today!

5 5/5 The service was outstanding

The service was outstanding from reporting the issue to resolving it last night. Can’t thank you enough.

5 5/5 Wow!

Wow! I’m so impressed! I never imagined this would be so straight forward, thank you so much for brilliant service

4 4/5 Quick response

This has been a very traumatic time which has been made easier with your quick response and efficiency. I really can’t thank you enough

5 5/5 Swift help and concern

Thank you for your swift help and concern, I really appreciates it and have been with this insurance for a few years and I’m pleased with everything that’s been dealt with

4 4/5 We can not thank you enough

We can not thank you enough for all your assistance and help

5 5/5 Policy Expert will always look after us

We want to thank Roy and all others at Trinity Claims Team who may be involved for the excellent service which we have received throughout the process of our claim.

There has been common sense, politeness, good will and fairness all the way.
And it has been carried out with speed too. Many many thanks.

Our house is now back to normal and we feel confident that Policy Expert will always look after us.

5 5/5 First ever claim

I’d also like to take this chance to say how overwhelmed I am with the speed with which you have dealt with my claim and the extraordinary level of customer service offered to me. This is the first time I’ve had to claim on my insurance and I’d like to say a special thank you to yourself, Toby and Alexia for making this process so much easier than I thought it would be.

4 4/5 Friendly and efficient

Just wanted to say thank you for your friendly and efficient handling our call this morning following our fire.
It was a frightening experience for us but you certainly helped.
Once again, thank you

5 5/5 Polite, helpful and understanding

I would also like to take this opportunity to express my gratitude for the service I have received from you and your team.

On every occasion that I spoke to people they were all polite, helpful and understanding. This has made the difficult event I have had to experience a little easier to deal with

4 4/5 Such a smooth process

I’m really pleased with how easy and smooth the entire process has been. When I come across a company like yours and I do get good customer service, it’s a surprise and a pleasure

5 5/5 Good working practice

Once again I am staggered by your efficiency and good working practice. You may not appreciate just how reassuring it is to feel your insurance company is doing its best to help.
I have passed on your details for when it is time for them to re-new their policy.
Us alike will, because of the way this claim has been handled re-new our policy with you and perhaps look into changing some of our other policies.

5 5/5 Thank you

Thank you for all your help with our claim. You have helped to minimize the stress and sadness this incident has caused.

Many thanks for all your time and understanding on all of this, and thank you for understanding the situation and working so hard on our behalf

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