Reviews

Home Insurance Service Reviews

90%
average customer rating for our service
(from 5,764 reviews)
5 5/5 Exelent service
Exelent service

5 5/5 Very happy with online service
Very happy with online service, good quote and very easy to use.

5 5/5 Easy website to use.
Easy website to use.. cheaper than most with good level of cover..

5 5/5 Really great customers service ..
Really great customers service ..

5 5/5 Very well priced and comprehensive …
Very well priced and comprehensive cover package from policy expert. The documentation is well laid out and easy to understand. My second year on this house and contents policy and the renewal offer was just as competitive as the first. Would recommended to anyone looking for cover.
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4 4/5 It was an easy process.
It was an easy process.

4 4/5 Easy website and clear policy.
Easy website and clear policy.

4 4/5 Great value but can make process quicker
Great value from perhaps little know company. My only gripe is that after having completed the questions online, when I was called by the company, I was made to go through the whole thing again. I was exasperated!!! But great value cover.
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5 5/5 Excellent value and professional polite staff
I had all sorts of changes to make to my renewal and Policy Expert stepped up to the plate at every turn. At the end of the process I was offered an amended policy which was very good value. The agents were professional and polite throughout. It was,all very efficient.
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5 5/5 Good price for a lot of cover.
Good price for a lot of cover.

5 5/5 Great and helpful staff
Overall great and good support from the staff. Very pleasant experience and would highly recommend!

5 5/5 Called and got a cheaper rate
Called and got a cheaper rate

5 5/5 Excellent service and very helpful staff
Excellent service and very helpful staff

5 5/5 Good cover plus add ons at a very …
Good cover plus add ons at a very reasonable price. Helpful staff.

5 5/5 Always a pleasure to deal with
Always a pleasure to deal with. Very efficient and always seem to come up with competitive quotes without being pushy.

Home Insurance Claims Reviews

96%
average customer rating for our claims
(from 26 reviews 1)
5 5/5 Exemplary work

I felt it appropriate to once again pay gratitude to you and your colleagues for what I can only say has been exemplary work undertaken to date.  Trinity Claims and Policy Expert have been quite unbelievable. I must have mentioned you all to well over one hundred people that I have met. I will just say – professional, nothing appears too small for you all, the incredible detail as per your reports. I am the first to criticise when I receive poor overall service but very rarely have I felt it necessary to again praise such quality and excellence.

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5 5/5 First Class!

I would like to thank you for your communication with me over this claim.
I think the attention you have paid to my claim has been first class.
Thank you again

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5 5/5 A personal thank you…

Just a short note to say a personal thank you for your prompt attention to my claim.
I am impressed by the willing attention to all matters leading to a prompt conclusion. Funds received today!

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5 5/5 The service was outstanding

The service was outstanding from reporting the issue to resolving it last night. Can’t thank you enough.

5 5/5 Wow!

Wow! I’m so impressed! I never imagined this would be so straight forward, thank you so much for brilliant service

4 4/5 Quick response

This has been a very traumatic time which has been made easier with your quick response and efficiency. I really can’t thank you enough

5 5/5 Swift help and concern

Thank you for your swift help and concern, I really appreciates it and have been with this insurance for a few years and I’m pleased with everything that’s been dealt with

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4 4/5 We can not thank you enough

We can not thank you enough for all your assistance and help

5 5/5 Policy Expert will always look after us

We want to thank Roy and all others at Trinity Claims Team who may be involved for the excellent service which we have received throughout the process of our claim.

There has been common sense, politeness, good will and fairness all the way.
And it has been carried out with speed too. Many many thanks.

Our house is now back to normal and we feel confident that Policy Expert will always look after us.

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5 5/5 First ever claim

I’d also like to take this chance to say how overwhelmed I am with the speed with which you have dealt with my claim and the extraordinary level of customer service offered to me. This is the first time I’ve had to claim on my insurance and I’d like to say a special thank you to yourself, Toby and Alexia for making this process so much easier than I thought it would be.

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4 4/5 Friendly and efficient

Just wanted to say thank you for your friendly and efficient handling our call this morning following our fire.
It was a frightening experience for us but you certainly helped.
Once again, thank you

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5 5/5 Polite, helpful and understanding

I would also like to take this opportunity to express my gratitude for the service I have received from you and your team.

On every occasion that I spoke to people they were all polite, helpful and understanding. This has made the difficult event I have had to experience a little easier to deal with

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4 4/5 Such a smooth process

I’m really pleased with how easy and smooth the entire process has been. When I come across a company like yours and I do get good customer service, it’s a surprise and a pleasure

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5 5/5 Good working practice

Once again I am staggered by your efficiency and good working practice. You may not appreciate just how reassuring it is to feel your insurance company is doing its best to help.
I have passed on your details for when it is time for them to re-new their policy.
Us alike will, because of the way this claim has been handled re-new our policy with you and perhaps look into changing some of our other policies.

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5 5/5 Thank you

Thank you for all your help with our claim. You have helped to minimize the stress and sadness this incident has caused.

Many thanks for all your time and understanding on all of this, and thank you for understanding the situation and working so hard on our behalf

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