Reviews

Home Insurance Service Reviews

85%
average customer rating for our service
(from 3,867 reviews)
5 5/5 Great customer service
I guess the proof of the pudding is when one tries to claim but until I do. Really good contact . Emails and service.

5 5/5 Easy and good cover
Very good layout of the different covers, but be careful to check through the details again when going through a comparison site, as I found some of the details did not transfer correctly.
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5 5/5 Great price, great service
Got my renewal through the post. Called up to add home emergency cover. Sales person was very helpful and offered a great deal. Definitely recommend.
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4 4/5 Good prices and cover,always
I've been with policy expert for a couple of years and they always manage to beat most other providers

5 5/5 Quick and efficient service
Quick and efficient service with paperwork readily availalble from email links. Easy to get back into website to review documents Value for money

5 5/5 Brilliant
Brilliant service and fantastic value. I wish all companies where so professional.

5 5/5 Great policy for very reasonable price
I'd done several comparison searches and this policy offered so much more for the price. Very easy to use website.

5 5/5 Total renewal
I had nothing to do as I just went with the renewals quote as it only was a couple pounds more than last years quote. So this was one of the more simple choices than normally as I usually have to trawl through masses of quotes to find a suitable one.
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4 4/5 Good service so far!
I have taken out home insurance with policy expert this week. I was nervous to change as we have always been with the same company but they couldn't compete on price. I received emails with confirmation straight away and when I had a query about something a couple of days later, I contacted them by phone and they were polite and helpful and cleared my query up! I am impressed so far!
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5 5/5 Mickey
Ok service but they dont post documents out to u

4 4/5 All went well with renewing policy. Thank u
Experience with company good. They rang back when i ask them to.

5 5/5 Customer Service
My queries were dealt with efficiently and courteously. Excellent service.

5 5/5 Would recommend
First year I haven't shopped around, nice stable premium at renewal, respect wishes re correspondence by only emailing. Just what I need.

4 4/5 House insurance
Very helpful and quick to answer the phone

5 5/5 Cheap insurance which gives me the full cover I need. Excellent value for money.
I went on the comparison website for home insurance. The Policy Expert price came out very competitively but the best thing was I had full cover included, such as legal cover and home emergency. The others didn't so I opted for Policy Expert. I felt this policy provided great value for money.
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Home Insurance Claims Reviews

96%
average customer rating for our claims
(from 25 reviews 1)
5 5/5 First Class!

I would like to thank you for your communication with me over this claim.
I think the attention you have paid to my claim has been first class.
Thank you again

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5 5/5 A personal thank you…

Just a short note to say a personal thank you for your prompt attention to my claim.
I am impressed by the willing attention to all matters leading to a prompt conclusion. Funds received today!

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5 5/5 The service was outstanding

The service was outstanding from reporting the issue to resolving it last night. Can’t thank you enough.

5 5/5 Wow!

Wow! I’m so impressed! I never imagined this would be so straight forward, thank you so much for brilliant service

4 4/5 Quick response

This has been a very traumatic time which has been made easier with your quick response and efficiency. I really can’t thank you enough

5 5/5 Swift help and concern

Thank you for your swift help and concern, I really appreciates it and have been with this insurance for a few years and I’m pleased with everything that’s been dealt with

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4 4/5 We can not thank you enough

We can not thank you enough for all your assistance and help

5 5/5 Policy Expert will always look after us

We want to thank Roy and all others at Trinity Claims Team who may be involved for the excellent service which we have received throughout the process of our claim.

There has been common sense, politeness, good will and fairness all the way.
And it has been carried out with speed too. Many many thanks.

Our house is now back to normal and we feel confident that Policy Expert will always look after us.

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5 5/5 First ever claim

I’d also like to take this chance to say how overwhelmed I am with the speed with which you have dealt with my claim and the extraordinary level of customer service offered to me. This is the first time I’ve had to claim on my insurance and I’d like to say a special thank you to yourself, Toby and Alexia for making this process so much easier than I thought it would be.

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4 4/5 Friendly and efficient

Just wanted to say thank you for your friendly and efficient handling our call this morning following our fire.
It was a frightening experience for us but you certainly helped.
Once again, thank you

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5 5/5 Polite, helpful and understanding

I would also like to take this opportunity to express my gratitude for the service I have received from you and your team.

On every occasion that I spoke to people they were all polite, helpful and understanding. This has made the difficult event I have had to experience a little easier to deal with

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4 4/5 Such a smooth process

I’m really pleased with how easy and smooth the entire process has been. When I come across a company like yours and I do get good customer service, it’s a surprise and a pleasure

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5 5/5 Good working practice

Once again I am staggered by your efficiency and good working practice. You may not appreciate just how reassuring it is to feel your insurance company is doing its best to help.
I have passed on your details for when it is time for them to re-new their policy.
Us alike will, because of the way this claim has been handled re-new our policy with you and perhaps look into changing some of our other policies.

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5 5/5 Thank you

Thank you for all your help with our claim. You have helped to minimize the stress and sadness this incident has caused.

Many thanks for all your time and understanding on all of this, and thank you for understanding the situation and working so hard on our behalf

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5 5/5 Our first insurance claim in 47 years of marriage

Thank you and your colleagues for assisting my claim . Yesterday Martindales installed replacement doors to our satisfaction we have been well supported by your company and in particular the staff throughout our claim. This is our first insurance claim in 47 years of marriage, we thank you all for your care and attention and hope to keep claim free in the future.

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