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Home Insurance Service Reviews

89%
average customer rating for our service
(from 5,699 reviews)
5 5/5 Easy to renew policy and no huge price …
Easy to renew policy and no huge price hike ... I was aware I had a good deal last year and was expecting my renewal to dramatically increase but pleasantly surprised All documents easy to understand and prompt emails I really liked that the renewal was also sent in the post
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5 5/5 Better cover at a fraction of the cost
I went through one of the search companies looking for a good deal. I did not go for the cheapest but rather checked out which offered the optimum level of cover. Policy expert offered the best optimum package and actually improved on my current insurer whilst being 65% of their cost. All the paperwork has come through and I am delighted to have found them.
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5 5/5 Excellent service
Matched the quote from elsewhere then beat it excellent customer service now going to insure with them for second year in a row

4 4/5 Thing I like over quote me happy is you …
Thing I like over quote me happy is you can speak with someone

4 4/5 Simple and straight forward
Simple and straight forward

4 4/5 Policy expert covered everything i …
Policy expert covered everything i needed covering at the best price

5 5/5 Helpful Policy Expert
I have insured my house and contents with Policy Expert for the last four years and although I have never had to make a claim I have always found the person I spoke to about renewing to be very helpful, patient and informative. The price I have found to be very reasonable when compared with other companies.
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5 5/5 Nice and friendly not pushy
Nice and friendly not pushy, was clear and to the point.

4 4/5 Home Insurance
Good price and quick and easy to purchase

4 4/5 Went through with no issues.
Went through with no issues.

5 5/5 1st class customer service.
The agent was very helpful, polite and fully explained everything as she went through the policy details. Overall 1st class service and would recommend the company all day long.
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4 4/5 Easy to purchase from and the staff …
Easy to purchase from and the staff were nice and happy to help over the phone.

5 5/5 Excellent service
Excellent service. Very competitive prices. Professional and friendly service. Would recommend to all friends and family

5 5/5 All made very easy re my change of …
All made very easy re my change of address and new policy. Very helpful and professional. Thank you.

4 4/5 Quick to give a good deal, thank you.
Policy Expert were quick to give me a good deal and answered all of my queries well. My only concerns were that the lady I spoke to on the phone spoke very quickly, making it difficult to understand at times. I have also been bombarded with emails by Policy Expert since taking on the policy - perhaps they could all be consolidated into one?
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Home Insurance Claims Reviews

96%
average customer rating for our claims
(from 26 reviews 1)
5 5/5 Exemplary work

I felt it appropriate to once again pay gratitude to you and your colleagues for what I can only say has been exemplary work undertaken to date.  Trinity Claims and Policy Expert have been quite unbelievable. I must have mentioned you all to well over one hundred people that I have met. I will just say – professional, nothing appears too small for you all, the incredible detail as per your reports. I am the first to criticise when I receive poor overall service but very rarely have I felt it necessary to again praise such quality and excellence.

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5 5/5 First Class!

I would like to thank you for your communication with me over this claim.
I think the attention you have paid to my claim has been first class.
Thank you again

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5 5/5 A personal thank you…

Just a short note to say a personal thank you for your prompt attention to my claim.
I am impressed by the willing attention to all matters leading to a prompt conclusion. Funds received today!

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5 5/5 The service was outstanding

The service was outstanding from reporting the issue to resolving it last night. Can’t thank you enough.

5 5/5 Wow!

Wow! I’m so impressed! I never imagined this would be so straight forward, thank you so much for brilliant service

4 4/5 Quick response

This has been a very traumatic time which has been made easier with your quick response and efficiency. I really can’t thank you enough

5 5/5 Swift help and concern

Thank you for your swift help and concern, I really appreciates it and have been with this insurance for a few years and I’m pleased with everything that’s been dealt with

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4 4/5 We can not thank you enough

We can not thank you enough for all your assistance and help

5 5/5 Policy Expert will always look after us

We want to thank Roy and all others at Trinity Claims Team who may be involved for the excellent service which we have received throughout the process of our claim.

There has been common sense, politeness, good will and fairness all the way.
And it has been carried out with speed too. Many many thanks.

Our house is now back to normal and we feel confident that Policy Expert will always look after us.

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5 5/5 First ever claim

I’d also like to take this chance to say how overwhelmed I am with the speed with which you have dealt with my claim and the extraordinary level of customer service offered to me. This is the first time I’ve had to claim on my insurance and I’d like to say a special thank you to yourself, Toby and Alexia for making this process so much easier than I thought it would be.

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4 4/5 Friendly and efficient

Just wanted to say thank you for your friendly and efficient handling our call this morning following our fire.
It was a frightening experience for us but you certainly helped.
Once again, thank you

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5 5/5 Polite, helpful and understanding

I would also like to take this opportunity to express my gratitude for the service I have received from you and your team.

On every occasion that I spoke to people they were all polite, helpful and understanding. This has made the difficult event I have had to experience a little easier to deal with

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4 4/5 Such a smooth process

I’m really pleased with how easy and smooth the entire process has been. When I come across a company like yours and I do get good customer service, it’s a surprise and a pleasure

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5 5/5 Good working practice

Once again I am staggered by your efficiency and good working practice. You may not appreciate just how reassuring it is to feel your insurance company is doing its best to help.
I have passed on your details for when it is time for them to re-new their policy.
Us alike will, because of the way this claim has been handled re-new our policy with you and perhaps look into changing some of our other policies.

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5 5/5 Thank you

Thank you for all your help with our claim. You have helped to minimize the stress and sadness this incident has caused.

Many thanks for all your time and understanding on all of this, and thank you for understanding the situation and working so hard on our behalf

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