Home Insurance Service Reviews

average customer rating for our service
(from 3,922 reviews)
5 5/5 Quick and efficient service
I needed to change my insurer as their premiums had rocketed over the last two years, filling in my details on a money saving website bought up 57 different insurers who could cover me like for like but Policy expert were the cheapest and had a couple of add ons that were not included on most of the others, or were at a considerable excess, the whole process took 10 minutes and without the annoying call back to try and sell me anything else.

4 4/5 Insurance
Great service everything explained given time to see if policy was right for us would recommend

5 5/5 The price is right
I renewed my house and contents insurance without bothering to go on comparison sites as the last year's price wasn't hiked up too much which is unusual.

5 5/5 No problems
The website was really clear and easy to use.

5 5/5 Insurance
Helpful informative reasonably priced

5 5/5 Ok until a claim!
Had an issue with a leaking pipe on my central heating system. I repaired the pipe to prevent more damage. My bedroom floor collapsed in parts due to being so wet. When i contacted the claims line they were less than helpful. They didnt really want to know, wouldnt accept that, even though we had building and contents cover, couldnt give me any sort of idea of when they might come to repair the collapsed floor. I repaired it myself. Thanks, M. Howard

5 5/5 Competitive price.
Vey competitive price. Happy with it.

5 5/5 Really impressed with Policy Expert
I have recently swapped my buildings and contents insurance to Policy Expert. Having looked through the additional benefits included in the premium it was an absolute no brainer being £300 pa cheaper for more or less the same type of cover. Happy days.

5 5/5 House insurance
I found this company policy easy to understand, also it was very reasonably priced.


5 5/5 Easy process
Easy to input info. Clear communication and documents to follow with little corporate jargon

5 5/5 Policy Expert
Very happy with all aspects of the service we received.

5 5/5 Straight forward and easy
Happy with how straight forward and easy my experience was and happy to save some money!

4 4/5 Good Value
Quotes are extremely competitive & you get extras included in the price 🙂

5 5/5 Simple reliable competitively priced
Informed of premium and key features in an efficient comprehensive but concise style. Very happy

Home Insurance Claims Reviews

average customer rating for our claims
(from 25 reviews 1)
5 5/5 First Class!

I would like to thank you for your communication with me over this claim.
I think the attention you have paid to my claim has been first class.
Thank you again

5 5/5 A personal thank you…

Just a short note to say a personal thank you for your prompt attention to my claim.
I am impressed by the willing attention to all matters leading to a prompt conclusion. Funds received today!

5 5/5 The service was outstanding

The service was outstanding from reporting the issue to resolving it last night. Can’t thank you enough.

5 5/5 Wow!

Wow! I’m so impressed! I never imagined this would be so straight forward, thank you so much for brilliant service

4 4/5 Quick response

This has been a very traumatic time which has been made easier with your quick response and efficiency. I really can’t thank you enough

5 5/5 Swift help and concern

Thank you for your swift help and concern, I really appreciates it and have been with this insurance for a few years and I’m pleased with everything that’s been dealt with

4 4/5 We can not thank you enough

We can not thank you enough for all your assistance and help

5 5/5 Policy Expert will always look after us

We want to thank Roy and all others at Trinity Claims Team who may be involved for the excellent service which we have received throughout the process of our claim.

There has been common sense, politeness, good will and fairness all the way.
And it has been carried out with speed too. Many many thanks.

Our house is now back to normal and we feel confident that Policy Expert will always look after us.

5 5/5 First ever claim

I’d also like to take this chance to say how overwhelmed I am with the speed with which you have dealt with my claim and the extraordinary level of customer service offered to me. This is the first time I’ve had to claim on my insurance and I’d like to say a special thank you to yourself, Toby and Alexia for making this process so much easier than I thought it would be.

4 4/5 Friendly and efficient

Just wanted to say thank you for your friendly and efficient handling our call this morning following our fire.
It was a frightening experience for us but you certainly helped.
Once again, thank you

5 5/5 Polite, helpful and understanding

I would also like to take this opportunity to express my gratitude for the service I have received from you and your team.

On every occasion that I spoke to people they were all polite, helpful and understanding. This has made the difficult event I have had to experience a little easier to deal with

4 4/5 Such a smooth process

I’m really pleased with how easy and smooth the entire process has been. When I come across a company like yours and I do get good customer service, it’s a surprise and a pleasure

5 5/5 Good working practice

Once again I am staggered by your efficiency and good working practice. You may not appreciate just how reassuring it is to feel your insurance company is doing its best to help.
I have passed on your details for when it is time for them to re-new their policy.
Us alike will, because of the way this claim has been handled re-new our policy with you and perhaps look into changing some of our other policies.

5 5/5 Thank you

Thank you for all your help with our claim. You have helped to minimize the stress and sadness this incident has caused.

Many thanks for all your time and understanding on all of this, and thank you for understanding the situation and working so hard on our behalf

5 5/5 Our first insurance claim in 47 years of marriage

Thank you and your colleagues for assisting my claim . Yesterday Martindales installed replacement doors to our satisfaction we have been well supported by your company and in particular the staff throughout our claim. This is our first insurance claim in 47 years of marriage, we thank you all for your care and attention and hope to keep claim free in the future.

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