Trusted partners

We work with a number of partners to find our customers the right cover, and to ensure we provide our customers with a great service.

Partners listed as of September 2020.

Insurance Partners

We partner with trusted insurers and re-insurers to provide our customers with a wide choice of products for their insurance needs. If a customer purchases a policy involving any company listed, we will pass their information to the partner so the policy can be fulfilled.

Partners Product(s)
QIC Europe Limited Home Insurance, Car insurance, Home Emergency and Legal Expenses insurance
Flood Re Flood re-insurance for certain home insurance policies
Ageas Insurance Limited Car insurance, Van insurance
Accredited Insurance of Europe (AIEL) Car insurance
Axa Insurance UK plc Car insurance, Van insurance
Aviva Insurance Limited Car insurance, Van insurance
Broker Direct plc Car insurance, Van insurance
Covea Insurance plc Car insurance, Van insurance
Eridge Underwriting Agency Limited Car insurance, Van insurance
ERS – ERS Syndicate Management Limited Car insurance
Highway – Highway Insurance Company Limited Car insurance, Van insurance
Kitsune – Kitsune Associates Limited Car insurance, Van insurance
Markerstudy – Markerstudy Insurance Services Limited Car insurance, Van insurance
Midas Underwriting Limited Home insurance, Car insurance, Van insurance
Liverpool Victoria Group of Companies
(LV)
Car insurance, Van insurance
Octane – Octane Underwriting Limited Car insurance, Van insurance
Premier – Premier Underwriting Limited Car insurance, Van insurance
Pukka – PUKKA Insure Limited (underwritten by Gefion) Car insurance, Van insurance
UK General Insurance Group Limited Tools in transit insurance
Sabre – Sabre Insurance Company Limited Car & Van insurance
Stabilis MGA Limited Car insurance
Zenith insurance plc Car insurance, Van insurance
Zurich Insurance plc Car insurance
XS Direct – XS Direct Insurance Brokers Limited Car insurance
Business & Domestic (underwritten by Acasta European Insurance Company Limited) Excess Protection
Call Assist (underwritten by DAS Insurance) Motor breakdown insurance
Keycare Limited Key cover
Watford Insurance Company Europe Limited Replacement vehicle & personal accident cover

Payment Processing Partners

When a customer pays for a policy on the Policy Expert website their payment information is processed by an external company, regulated by the Financial Conduct Authority. We work with finance partners, who process credit and debit card
payments, and provide direct debit financing.

Partner Service
Paysafe Process customer credit and debit payments, and store the payment information if the customer has chosen to auto-renew their policy. If at the point of renewing a policy the customer’s card has expired Paysafe is able to retrieve the customer’s new card details so a payment can be taken with minimum disruption to the customer.
Worldpay Process customer credit and debit payments and store the payment information if the customer has chosen to auto-renew their policy. If at the point of renewing a policy the customer’s card has expired Worldpay is able to retrieve the customer’s new card details so a payment can be taken with minimum disruption to the customer.
Premium Credit (PCL) Process and manage customer direct debit finance and payments
Close Brothers Premium Finance (CPF) Process and manage customer direct debit finance and payments

Claims Information and Credit Reference Partners

When a customer requests an insurance quote their details are checked with a credit reference agency and the Claims and Underwriting Exchange service for identity verification and fraud prevention. The partners we work with are listed below.

Partners Service
TransUnion Information Group Credit reference agency used for the purpose of identity verification and fraud prevention, their search may appear on a customers credit report whether or not the quote proceeds, but will not impact the customers credit history. The TransUnion Privacy Policy is available on their website: www.transunion.co.uk/legal-information/bureau-privacy-notice
Claims and Underwriting Exchange (CUE) CUE holds a record of incidents reported to insurance companies by policyholders and third-party claimants and provides validation of the information provided by the customer, both about the customer and about any other person named on the application, against the information held on CUE and against other databases hosted by IDSL. Insurers may use this information to consider whether to accept the risk. For details relating to information held about customers on the Claims and Underwriting Exchange please visit mib.org.uk/managing-insurance-data/mib-managed-services/cue-miaftr/
LexisNexis Risk Solutions Act as an intermediary between Policy Expert and both our credit reference agency (TransUnion) and the Claims and Underwriting Exchange (CUE), passing the customers data to both services, and then passing the response back to Policy Expert. In addition we use the following Lexis Nexis services: Policy Insights, Risk Insights, Attract, No Claims Discount Module and Quote Intelligence You can view their privacy policy here.

Additional partners

We also use trusted suppliers who provide us with necessary services for supporting our customers, for example print and mailing companies, IT support services such as cloud servers, and claims administration services. If you would like more details of these suppliers please get in touch via our contact page: www.policyexpert.co.uk/contact