Joii Pet Care is included with all Policy Expert pet insurance policies - Bronze, Silver and Gold at no additional cost. This means you can access online vet consultations, chat services, and the symptom checker without paying consultation fees.
Online vet consultations are free at the point of use for eligible customers, but prescriptions, recommended treatments, or products will incur separate costs if they're needed. Joii vets can provide guidance and, where appropriate, issue prescriptions - and if a product or treatment is recommended, you can order it directly through the Joii Shop in the app, with next-working-day delivery as standard. You'll need to pay for any medications or products separately from your consultation.
In a genuine emergency-if your pet is having difficulty breathing, has been in an accident, is experiencing uncontrolled bleeding, has had a seizure, or has collapsed, you must seek immediate in-person veterinary care. Don’t delay emergency treatment by starting an online vet consultation first. Joii does not replace emergency or in-person veterinary care when clinically required.
The service is designed to support you with advice, early assessment, and guidance on next steps.
If you’re unsure whether your Policy Expert pet insurance policy includes Joii access, check your policy documents or contact our customer service team for confirmation.
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