Accessibility at Policy Expert

We aim for our services to be easy to access and understand for as many people as possible.

Accessibility at Policy Expert

If something does not work well for you, or you need support in a different way, the information below explains the help we can offer and how to get in touch.

Using our website and digital services

Our website is designed to work with common browser accessibility tools, so you can use the settings that work best for you.

  • A purple tick
    Screen readers
  • A purple tick
    Keyboard navigation
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    Text resizing and zoom
  • A purple tick
    Reading content aloud

These tools may help if you find it easier to listen to information, enlarge text, move around the site without using a mouse, or have content read aloud. If there is anything that can be made easier for you, please let us know. This allows us to help you and to see how we can continue to improve our website. You can find our contact details at the bottom of this page.

Our ongoing digital accessibility work

We aim to design and build our digital journeys with accessibility in mind, using recognised accessibility standards as a benchmark.

We consider accessibility when we design new journeys and update existing ones. We also test some areas of our website as part of our commitment to ongoing improvement. We continually look to improve areas such as usability, readability and colour contrast.

Accessible communications

Since insurance is complicated enough on its own, our customer communications are designed to be clear, readable and accessible across devices. This includes:

  • Emails designed to work across desktop, mobile and dark-mode email clients.
  • Clearly formatted letters available in your online account.
  • Our policy documents, letters and emails are written with plain English principles and use the Plain Numbers-style approach to help make them clear and straightforward.

To ask for information in a different format, such as large print or coloured paper, or to tell us how you prefer us to communicate with you, please use the contact details below.

Money worries and paying for your policy  

We’ll look at your situation individually and explain what options may be available. If you’re experiencing wider or ongoing financial difficulties, please contact us so we can discuss your situation and explain the support options we can provide.

Nominating someone to represent you

If your circumstances mean you may need extra support when dealing with us, please let us know. We can talk through what would help and explain what options may be available. You may prefer someone else to help you communicate with us. If you have a family member, friend, adviser or support worker you’d like to speak to us on your behalf, you’ll just need to let us know. We can make a note on your customer account so they can speak to us on your behalf.

You can speak to a member of our UK-based customer services team via Live Chat on our website. Look for the icon in the bottom right-hand side of the web page. Alternatively, you can call or email us using the details below.

Help during the claims process 

If you need additional support when making a claim, please let us know. Our claims team can provide help tailored to your needs. You can call them on 0330 0600 633. 

How to contact us

Home

Our phone lines are open

Monday
8.30am - 7pm

Tuesday
8.30am - 7pm

Wednesday
8.30am - 7pm

Thursday
8.30am - 7pm

Friday
8.30am - 6pm

Saturday
9am - 1pm

Sunday
Closed.

You can email us at any time and we’ll respond as soon as we can.

Car

Our phone lines are open

Monday
8.30am - 7pm

Tuesday
8.30am - 7pm

Wednesday
8.30am - 7pm

Thursday
8.30am - 7pm

Friday
8.30am - 6pm

Saturday
9am - 1pm

Sunday
Closed

You can email us at any time and we’ll respond as soon as we can.

Pet

Our phone lines are open

Monday
8.30am - 7pm

Tuesday
8.30am - 7pm

Wednesday
8.30am - 7pm

Thursday
8.30am - 7pm

Friday
8.30am - 6pm

Saturday
9am - 1pm

Sunday
Closed

You can email us at any time and we’ll respond as soon as we can.