Step 1 - Making a claim
Call your insurer as soon as possible
Their telephone number and opening hours will be on your Schedule. You can access your Schedule here.
Not got it handy? Call the Policy Expert Customer Services team on 0330 0600 601 (Mon - Fri:, 9am - 6.30pm, Sat 9am - 2pm) and we’ll transfer you.
If there’s a risk to anyone’s safety or a crime has been committed, call the appropriate emergency service immediately. Your insurer will need any Crime Reference Number provided by the Police.
If your insurer’s claims department is closed, try and limit further damage yourself, including organising a tradesperson to make emergency repairs. Then report it to your insurer as soon as they re-open.
If you have had to organise your own tradesperson, try and get a good value price from the tradesperson and keep the quote and/or invoice as your insurer may need it.