We're here to help

We know how troubling it can be when your beloved pet is poorly, and making a claim can be additional stress on top of an already worrying time. We always try to keep things simple, so we've covered some of our most commonly asked questions below, so you know what to expect throughout your claims experience with us.

Commonly asked questions

How long will my claim take?

What is an excess?

What is Co-pay?

Pre-existing conditions

Some things that aren't covered

What could delay my claim?

Have more questions?

We'll continue to keep you updated as your claim progresses. If you have any questions, you can get in touch with our dedicated claims team below.