Contents Insurance

Fixed price cover until 2017*

Primo Insurance from Policy Expert. 5 Star rated by Defaqto
Primo Insurance
Contents Insurance covers your belongings if they are stolen, lost or damaged due to a variety of factors such as flood, fire or a break-in. We don’t assume to know exactly what you own so have designed a range of flexible options to give you control. If you’ve got any suggestions on how make these better, please tell us – we’re listening.

What's covered in our Contents Insurance policies?

What's covered in our Contents Insurance:

Check our Policy Documents for full details as they differ by insurer.

  • Cover for everything you keep in your home – choose your amount up to £100,000.
  • Valuables and high risk items cover provided as standard (total limits apply ranging from £10,000 to £30,000). No need to specify items worth less than £2,000 and you can cover individual items worth up to £15,000.
  • Basic Accidental Damage Cover to protect from mishaps to mirrors, ceramic hobs and glass (such as kitchen cupboard or oven doors and glass topped tables). Some policies will cover damage to TVs, desktop PCs and games consoles as standard too.
  • Alternative Accommodation if your home becomes uninhabitable (even if you don’t have Buildings Cover with us).

Optional Extras

  • Extend your Accidental Damage Cover for total protection for all your belongings for e.g. dropping a vase or spillages on sofas.
  • Add Bicycle Cover for up to 4 bikes.
  • Add Away from the Home Cover for certain personal possessions, including valuables.
  • Consider Legal Expenses Insurance and Home Emergency Cover as Optional Extras.

Some common Contents Insurance questions from our policyholders:

Q.What’s a valuable or high risk item?

A. The definition of a valuable can vary slightly so it’s best to check your Policy Documents. In general it includes all jewellery, watches, collections of stamps, coins and medals, all items containing gold and other precious metals, cameras, furs, paintings and other works of art.

Q.How much cover do I need?

A. You need to make sure you have enough cover for all items kept in your home. We suggest you make a list of all the most expensive things you own and then add on an amount to cover smaller items such as furniture, kitchen contents, linens, clothes, toys, & DVDs etc. Or you can take a room at a time and tot up everything in it.

Q.Why should I consider buying Contents & Buildings Cover together?

A. Most insurers offer a discount if you purchase Buildings & Contents cover as part of a combined policy, so it’s usually considerably cheaper to buy them together from one provider. This also means you can avoid a claim situation where you potentially have to pay two lots of excess (the 'excess' is first part of a claim paid by the insured).

And as well as being cheaper than buying the two types of cover separately, it makes things easier at renewal time as you only have to consider one quote per provider when shopping around and comparing deals, and you'll only be dealing with one insurer if you do have to make a claim.

Home Insurance Service Reviews

86%
average customer rating for our service
(from 1,553 reviews)
4 4/5 good value for money
Excellent and easy clear website for insurance
4 4/5 Professional, yet friendly. Good price and good customer service.
Had problems with my payment, so after completing all the details l didnt want to go through everything AGAIN. By law they have to but he did it so fast l had to smile. Took my payment, whilst explaining extra benefits and their customer satisfaction rating. I will definately contact them when its time for my car insurance.
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5 5/5 Great service and friendly staff too!
After inputting all my information on a comparison web site, Policy expert rang me back and guided me through the rest of the sign up process. The staff member was polite and friendly and clearly knowledgeable about the services and products. I would have no hesitation in recommending Policy Expert to anyone!
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4 4/5 Great prices and smooth service
The prices with same cover as my old insurance were much better then I had been quoted by my regular insurer and the staff were clear in understanding my needs. Thank you
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5 5/5 new customer staff were very helpfull and polite
new customer very pleased so far exelent staff very helpful plenty of information, and e/ mails keeping,me in touch exelent price very pleased. hope everything goes to plan iff help is needed.
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5 5/5 Professional and Clear Explanation!
Very impressed with professional response to my query regarding Building and Contents Insurance, so much so that I accepted the quote and cancelled my existing like for like policy with a significant saving.
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5 5/5 Customer Sevice
The customer service advisor was very helpful
3 3/5 completion of accepted policy confusing
After I had agreed a policy I was told that I would be transfered to another department to deal with the payment.After holding on for some time the line went dead I was phoned back and adviced there had been a problem and put on hold the same thing happened.I was phoned back and this time was transfered. There seemed to be some misunderstanding as to what policy I had been sold and had to go over the details until we came to the correct price that I had been offered I was at a point where I nearly cancelled the policy to go to another supplier.Very concerning experiance
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5 5/5 class
Great service be definitely coming back for more. Keep up the great work
4 4/5 very good
Online experience was very easy.

Home Insurance Claims Reviews

96 %
average customer rating for our claims
(from 25 reviews)
5 5/5 First Class!

I would like to thank you for your communication with me over this claim.
I think the attention you have paid to my claim has been first class.
Thank you again

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5 5/5 A personal thank you…

Just a short note to say a personal thank you for your prompt attention to my claim.
I am impressed by the willing attention to all matters leading to a prompt conclusion. Funds received today!

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5 5/5 The service was outstanding

The service was outstanding from reporting the issue to resolving it last night. Can’t thank you enough.

5 5/5 Wow!

Wow! I’m so impressed! I never imagined this would be so straight forward, thank you so much for brilliant service

4 4/5 Quick response

This has been a very traumatic time which has been made easier with your quick response and efficiency. I really can’t thank you enough

5 5/5 Swift help and concern

Thank you for your swift help and concern, I really appreciates it and have been with this insurance for a few years and I’m pleased with everything that’s been dealt with

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4 4/5 We can not thank you enough

We can not thank you enough for all your assistance and help

5 5/5 Policy Expert will always look after us

We want to thank Roy and all others at Trinity Claims Team who may be involved for the excellent service which we have received throughout the process of our claim.

There has been common sense, politeness, good will and fairness all the way.
And it has been carried out with speed too. Many many thanks.

Our house is now back to normal and we feel confident that Policy Expert will always look after us.

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5 5/5 First ever claim

I’d also like to take this chance to say how overwhelmed I am with the speed with which you have dealt with my claim and the extraordinary level of customer service offered to me. This is the first time I’ve had to claim on my insurance and I’d like to say a special thank you to yourself, Toby and Alexia for making this process so much easier than I thought it would be.

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4 4/5 Friendly and efficient

Just wanted to say thank you for your friendly and efficient handling our call this morning following our fire.
It was a frightening experience for us but you certainly helped.
Once again, thank you

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