96%
average customer rating for our claims
(from 25 reviews 1)
85%
average customer rating for our service
(from 2,276 reviews)
92%
of our customers are happy to recommend us
(from 4,190 reviews 1)
95%
save when switching to Policy Expert
(from 1,873 reviews)

Some customer reviews for our service

(from 2,276 independent TrustPilot reviews)
4 4/5 Reasonable but could do better.
The service was good but I had to ring up to find out what my new quote was for this year. I always thought that your present insurer had to inform you 30 days prior to your insurance policy running out. The excuse I was given was that you needed some new information, but the questions were the same as I normally answer.
...more

5 5/5 Good Cover, Great Price
2nd year with Policy Expert home ins.The cover seems to be fine for our needs & after a favourable price last year the renewal quote was even cheaper,& as we were rewarded with free home emergency & legal cover made it win win. For the first time needed to use the home emergency cover last year(water running down lounge wall) & it was without fault, easy to use, helpful assistance & a plumber arrived just over an hour later-on a day we were leaving for a weekend away.
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4 4/5 Pleasant phone communicator
Clear letter followed by phone communication gave me time to consider with pressure. Good deal.

5 5/5 Excellent all round company.
You never know how good an insurance company is until you have to make a claim, I can honestly say that our experience regarding a water ingress problem was dealt with great care, and consideration and in a speedy but professional manner.
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