Home Insurance

Fixed price cover until 2016*

Primo Insurance from Policy Expert. 5 Star rated by Defaqto
Primo Insurance

We'll fix the price of your Home Insurance for 2 years, so instead of your premium going up next year it will stay at the same low price*. Compare quotes now from our panel of hand-picked insurers.

We carefully select the insurers on our panel for their cover levels, price and claims service; to make sure you get the best possible quality for less. What you see is what you get - no hidden excesses or excessive fees. Flexible cover options whether you're after a combined home insurance policy or separate Buildings Insurance or Contents Insurance.

Why use Policy Expert?

Because we go further.

We've brought together a leading panel of insurers to bring you these benefits

  • 2 Year Fixed Premiums on selected insurers helping you save for longer
  • Quick & simple quote process
  • Compare multiple quotes from tried & tested leading UK insurance brands
  • Policy Expert support at every stage, including when you make a claim
  • Optional Extras to extend protection where you need it

Renewal premium higher than last year?

We guarantee the same low price next year at renewal*

  • After all, why should you pay more next year if you haven't claimed?
  • 96% of customers save money when they switch their Home Insurance to Policy Expert†
  • Our price guarantee means you'll pay the same low rate next year at renewal
  • Premiums are fixed at renewal, but don't worry it's not a 2 year contract
  • What if the price has gone down? We'll research the market for you at renewal time and if there's a better deal for you, you can have it!
†Number of customers who reported savings when they switched their Home insurance policies with Policy Expert, based on 1090 survey responses carried out by QMetric Group Limited in Jul-14.

Standard features of a combined home insurance policy

Full details of what is and isn't covered can be found in the Policy Documents.

  • Contents Cover with 'New for Old' replacement which means you'll get an equivalent new item as a replacement. Find out more about Contents Insurance.
  • Buildings Cover that extends to your garden, driveway, garage, greenhouse or outhouse. Find out more about Buildings Insurance.
  • Alternative Accommodation Alternative Accommodation for your family and pets if your property becomes uninhabitable as a result of an insured loss.
  • Valuables & High Risk Item Cover for your most precious belongings when they're in the home. You'll need to tell us if you need to cover them when you're out and about.
  • Replacement Lock & Keys Cover if your house keys are lost or stolen.

Home Insurance Service Reviews

87%
average customer rating for our service
(from 1,256 reviews)
5 5/5 exellent experience in purchasing home insuranse
thank you for the very good way you took the time to explain the contents of the home and contents policy to me. mr scott butler was excellent and took the time to answer all my questions many thanks Stan Turner
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5 5/5 All went well, no complaints.
Great value, low cost insurance! Beowulf definitely recommend.
5 5/5 Straight talking, delighted I chose this company to do business with
As usual renewal date was fast approaching and my main aim was to try and keep the overall cost of our House and Content Insurance either at the same level or preferably lower. I was delighted when the outcome met my expectations. Everything was explained in detail and for the first time someone actually took the trouble to listen and fully explain all the questions I posed. I would definitely recommend this company to a friend should the occasion arise.
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5 5/5 Could not best their conditions or quote.
Every question I asked was fully explained to me,and the salesperson could not have been more helpful,
1 1/5 Pushy and rude sales staff
I used compare the market to find a good deal on new home insurance. This company was one on my results list. I was in the middle of looking at their policy when I was called by them. I explained that I was in the process of comparing deals and reading what level of cover they all offered. The sales person on the phone then became extremely pushy trying to get me to buy this policy. I again informed him that I wanted to check all the deals out before I committed. Again he got very pushy and got quite an attitude, letting off a big huff when I again declined. Due to their aggressive sales pitch, I will not be taking out a policy with them. After reading the actual policy wording and reviews I can see that they are cheap for a reason and am glad I did not cave in to the bully boy selling tactics. It concerns me that elderly / vulnerable people will fall foul of their approach and be pressured into buying something their not sure of and does not need their needs.
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1 1/5 would not recommend :(
I had no problem setting up the policy but as soon as I needed them to help with a claim as part of my ceiling had fallen down due to a leak in my roof, I was shut down. I was told that the wind was not strong enough to be a storm even though it was due to rain that caused the problem. I had asked the lady I spoke to if she could explain what I was covered for on my policy and I was told to read my documents. I was also told that they would not send anyone out to investigate I had to pay for that myself or for me to get up a ladder to my roof myself. I do not feel like anyone wanted to help or even listen to what I was trying to explain. so I have been left with a leak in my roof somewhere and a ceiling that has fallen down. I have never claimed and for my first experience this is not the customer service that I expect and I would not recommend to anyone. I have not find them helpful in anyway.
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4 4/5 Slick, quick and to the point
Policy Expert staff were. friendly without being pushy and explained all I needed to know regarding my buildings and house insurance policy. I would recommend them to anyone as their prices are first class.
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4 4/5 Does exactly what it says on the tin
I bought my insurance through gocompare website.It displayed free home emergency cover,legals,etc.When i bought it ,the policy expert website didn't show any free add on's under my paper work.I was thinking to call them about this matter but they sent me documents regarding free home emergency cover and legals in an email automatically after 3 days .Panic over :) I am confident now on their policy and it was not a mistake to change my insurer.It will be nice if they inform customers on their webpage that additional feature will take couple of days to show up in policy details.
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5 5/5 Service, that's all one asks for
The service I received was first class, with information not delivered at a rate of knots but in a manner that allowed me to both hear and understand. And, the price was very acceptable as well. Regards
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2 2/5 contact diifficult
i have tried many times to contact by phone with no luck for details on my new policy after waiting for ages i was advised to request phone back two days later i am still waiting not a good start,hope this is constructive.
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Home Insurance Claims Reviews

96%
average customer rating for our claims
(from 25 reviews)
5 5/5 First Class!

I would like to thank you for your communication with me over this claim. I think the attention you have paid to my claim has been first class. Thank you again

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5 5/5 A personal thank you…

Just a short note to say a personal thank you for your prompt attention to my claim. I am impressed by the willing attention to all matters leading to a prompt conclusion. Funds received today!

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5 5/5 The service was outstanding

The service was outstanding from reporting the issue to resolving it last night. Can’t thank you enough.

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5 5/5 Wow!

Wow! I’m so impressed! I never imagined this would be so straight forward, thank you so much for brilliant service

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4 4/5 Quick response

This has been a very traumatic time which has been made easier with your quick response and efficiency. I really can’t thank you enough

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5 5/5 Swift help and concern

Thank you for your swift help and concern, I really appreciates it and have been with this insurance for a few years and I’m pleased with everything that’s been dealt with

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4 4/5 We can not thank you enough

We can not thank you enough for all your assistance and help

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5 5/5 Policy Expert will always look after us

We want to thank Roy and all others at Trinity Claims Team who may be involved for the excellent service which we have received throughout the process of our claim. There has been common sense, politeness, good will and fairness all the way. And it has been carried out with speed too. Many many thanks. Our…

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5 5/5 First ever claim

I’d also like to take this chance to say how overwhelmed I am with the speed with which you have dealt with my claim and the extraordinary level of customer service offered to me. This is the first time I’ve had to claim on my insurance and I’d like to say a special thank you…

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4 4/5 Friendly and efficient

Just wanted to say thank you for your friendly and efficient handling our call this morning following our fire. It was a frightening experience for us but you certainly helped. Once again, thank you

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