The quickest way to get a claim resolved is to ring your insurer using the phone number listed in your policy schedule. You can check this by logging in here. If you can’t log in, call the relevant customer services number below.
Make a claim on your home insurance, including escape of water or flooding.
Get help with boiler or heating issues, if you’ve got separate home emergency cover.
Declare an accident, theft or other damage.
Request recovery, and assistance with onwards travel with our breakdown cover.
For all travel claims, including lost luggage or medical assistance.
Get help with a legal issue, including advice on next steps.
For all claims related to lost or damaged keys, as long as you’ve got one (or more!) keycare fobs.
Here are some of the things we get asked most about home... See all