Existing Customers

Help for Home Insurance customers

Policy documents

Policy wordings, schedules, key facts etc. are available to download from your online account. These are available immediately after you’ve purchased.

If you do not have an online account or have questions regarding your documentation then please contact one of our experts on 0330 0600 601.


Renew over the phone

Renewing your policy is quick and easy. Our experts will quickly run through your policy, ensuring there are no changes to your cover or circumstances, they will then provide you with your renewal quote. Call one of our experts on 0330 0600 634.

Renew online

You can also renew your policy online if you have an Online Customer Account. If you received your renewal documents via email then you have an online account, if you didn’t then you may not, but our service team could help get this setup.

Automatic Renewal

If your policy is set to automatically renew, payment will be taken using your credit/debit card or by monthly direct debit. This will show on your renewal letter. If you'd prefer us not to renew your policy automatically, please let us know before your renewal date by calling us on 0330 0600 648.

Making a claim & emergency helplines

To avoid any unnecessary delay please register your claim directly with your insurer using the telephone numbers provided.

If you’re not sure who you’re insured by, or have any questions about your policy, please speak with our customer service team on 0330 0600 601. You can read more about making a Home Insurance claim on our how to claim page.

Home Insurance

Insurer Claims Tel
Ageas 0845 122 301
Aviva 0800 012 345
Axa 0870 556 1161
Group AMA
(Ageas Optima)
0844 748 0127
Midas 0845 600 9260
Policy Expert 0330 0600 633
UK General 01422 327 147

Optional Extras

Insurer Claims Tel
Keycover 0330 0600 623
Home Emergency 01384 884 050
Legal Expenses 0330 0600 621

Policy Changes

Making changes to your policy is quick and easy. Simply call our service team and they will make changes to your policy and answer your questions.

0330 0600 601

Retrieve a quote

Login to your account to retrieve quotes obtained online, or call
0330 0600 601
to speak with an advisor.


Read the most frequently asked questions from Home Insurance customers