We wanted to write to your customer service team as we have recently claimed following a burglary. We had only been in the house for around 6 weeks when two males broke into our home with a pickaxe. They broke our TV and stole a range of our possessions including a bank card, which they withdrew and spent over £1,100 from our account. The police have since found the offenders and a few sentimental items of my jewellery and so they have been charged. They will appear in court today with their plea.
Our claim handler has been Roy Lane and we wanted to say thank you to him for making a traumatic experience that little bit better. He has been in touch with my husband constantly, so we always knew where we were and he didn’t mind us asking questions. It really has helped having a smooth process so we can start to rebuild and replace what they took from us. Having the door fixed straight away really helped feel that little bit more secure in the house and the TV was replaced really quickly. We often write to complain but I wanted to write to say thank you.