Thank you for making a traumatic experience that little bit better
We wanted to write to your customer service team as we have recently claimed following a burglary. We had only been in the house for around 6 weeks when two males broke into our home with a pickaxe. They broke our TV and stole a range of our possessions including a bank card, which they withdrew and spent over £1,100 from our account. The police have since found the offenders and a few sentimental items of my jewellery and so they have been charged. They will appear in court today with their plea.
Our claim handler has been Roy Lane and we wanted to say thank you to him for making a traumatic experience that little bit better. He has been in touch with my husband constantly, so we always knew where we were and he didn’t mind us asking questions. It really has helped having a smooth process so we can start to rebuild and replace what they took from us. Having the door fixed straight away really helped feel that little bit more secure in the house and the TV was replaced really quickly. We often write to complain but I wanted to write to say thank you.
Understanding Your Policy
The costs involved with repairing the damage home emergencies can cause, and paying for replacements can be considerable.
Legal expenses insurance ensures that if you do get involved in legal proceedings, you’re financially covered for the costs involved.
When making a claim for garden contents, Home Insurance policies often have a greater number of exclusions and limitations.
Most home insurance policies offer ‘new for old’ cover as standard for the building you own and its fixtures, fittings and contents.
average customer rating for our service
average customer rating for our claims