I’ve heard horror stories about insurance companies in the past, and fortunately in the 41 years I’ve held Home Insurance I’d never had to make a claim. When I accidently trod motor oil across our downstairs carpet I ummed and arred about whether to claim or not. Our carpet was a good quality carpet, and I didn’t want to be fobbed off with a second rate replacement.
Eventually I decided to call our insurer and they arranged for someone to come out to assess the damage. He brought the carpet samples with him, and I was really surprised by the quality.
The carpet supplier offered to supply the carpet before Christmas, but unfortunately when I spoke to the fitter they weren’t able to fit the carpet that quickly. I phoned the insurer back and told them, and they agreed that if I could find my own supplier and fitter that could sort it in time they would pay a cash settlement instead.
A week later I received a cheque and the carpet was fitted just in time for Christmas.
I couldn’t be happier with the service I received throughout my claim, and everything was settled quickly and easily.