Complaints

Firm name: Policy Expert
Group (if applicable): QMetric Group Limited
Other firms included in this report (if any): N/A
Period covered in this report: 1st April 2016 – 30th September 2016

Numbers of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Banking and credit cards - - - -
Home finance - - - -
General insurance and pure protection 535 503 97% 38%
Decumulation, life and pensions - - - -
Investments - - - -
Credit-related - - - -