Complaints

Firm name: Policy Expert
Group (if applicable): QMetric Group Limited
Other firms included in this report (if any): N/A
Period covered in this report: 1 st April 2016 – 30 th September 2016

Numbers of complaints opened by volume of business
Products / service grouping Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Banking and credit cards - - - - - - -
Home Finance - - - - - - -
Insurance and pure protection 1.27 Per 1000 policies sold 535 498 46% 45% 39% Category 2: General admin & customer service
Decumulation and pensions - - - - - - -
Investments - - - - - - -
Credit related - - - - - - -