Step 1 - Making a claim
Call your insurer as soon as possible
If you've been a victim of crime or if an accident has occurred, the first thing you should do is call the Emergency Services. You will need to give your Crime Reference Number to your insurer.
Your insurer's telephone number will be on your policy schedule, which you can access by clicking here.
If you can't find your policy schedule you can call the Policy Expert team on 0330 0600 601 and we'll transfer you.
The insurer will ask you questions about the incident to gather information about the claim, so try to be clear and honest in your answers. It might help if you write down exactly what happened, while it's still fresh in your mind.