Customer Relations Expert - Service and Support

Job spec

Careers with us
Location: Milton Keynes office
Department: Service and Support
Closing date: CLOSED

What you'll be doing

This role will be working within our customer service team, specifically assisting in the administration functions of the operation. Key functions of the role include:

  • Responding to customer correspondence by letter and email or live chat, working to 'best in class' service when replying to any correspondence from customers.
  • Carrying out administrative tasks including e-mailing, scanning and completion of documentation and responding to correspondence using standard letters/formats
  • Responding to customer queries via our Live Chat function
  • Taking part in projects to help drive a first-class customer service journey
  • Supporting with some basic administrative and post room duties as and when required
  • Processing data entry of customer information
  • Act as an overflow to help support the telephony team when call volumes are high
  • Ensure workloads are completed and delivered by required deadlines and to the required quality standard working in line with FCA compliance and best practice
  • Ensure that you maintain an up-to-date knowledge of our products, processes and industry developments
  • Other general office administration duties as required

Skills we need

  • Can do attitude towards training, learning with a positive outlook on coaching and personal development
  • Passion for a high-level Customer Service offering
  • Great communication and interpersonal skills
  • Professional approach to work
  • Commitment to delivering exception customer experience
  • The ability to take ownership of tasks, working accurately within a busy team
  • Flexible approach to daily tasks
  • An Enthusiastic and positive approach
  • The ability to deal with a range of situations and respond to customer needs
  • Good IT Skills