Customer Relations Expert - Renewals

Job spec

Careers with us
Location: Milton Keynes office
Department: Renewals
Closing date: 26th March 2021

What you'll be doing

The primary focus for this role is to retain customers by assisting them to renew their existing policies for various insurance products with us. This will include:

  • Managing a high volume of calls and leads relating to existing customers
  • Utilising skills learnt in training closing sales using a consultative and confident approach
  • Regularly achieving productivity targets
  • Responding to and following up on enquiries using appropriate methods of communication
  • Effectively managing call backs and follow ups
  • Ensure workloads are completed and delivered by required deadlines and to the required quality standard working in line with FCA compliance and best practice
  • Ensure existing information held is accurate
  • Ensure that you maintain an up-to-date knowledge of our products, processes and industry developments

Skills we need

  • A creative, dynamic and smart approach to sales
  • High level of account management, sales and service ability
  • Competent in handling and working through customer objections
  • Strong negotiation and persuasion skills
  • Proven successful background in a sale environment
  • Ambition and determination to succeed
  • The ability to deal with customers over the telephone in a confident and professional manner
  • Be self-motivated with a natural desire to achieve
  • Ability to work in a team environment
  • Ability to adapt to changes within a fast-paced working environment

In addition, it would be great if you had...

  • Previous insurance experience

What we can offer

  • Excellent salary and bonus
  • Fantastic working environment
  • Benefits such as free healthy vending machine
  • Long terms and stable career
  • Full and in-depth product training
  • Opportunity for CII training