Customer Relations Expert - New Business

Job spec

Careers with us
Location: Milton Keynes office
Department: New Business
Closing date: 26th March 2021

Who are you?

You will be a highly motivated individual who has the ability and determination to consistently overachieve on targets set. An effective communicator, you will have a proven track-record of combining strong product knowledge with excellent negotiation skills to identify and convert sales opportunities.

What you'll be doing

The primary focus for this role is to work from a high volume of inbound leads that are obtained from a combination of Direct Mail/Websites leads and a third party. Key things you’ll be doing will include:

  • Dealing with inbound calls from customers to assist and provide quotations and policies for various insurance products
  • Utilising skills learnt in training, closing sales using a consultative and confident approach
  • Regularly achieving sales, service and productivity targets
  • Respond to and follow up sales and/ or service enquiries using appropriate methods of communication
  • Ensure workloads are completed and delivered by required deadlines and to the required quality standard working in line with FCA compliance and best practice
  • Ensure existing information held is accurate
  • Ensure that you maintain an up-to-date knowledge of our products, processes and industry developments

What we would like you to have

  • The ability and determination to consistently overachieve on productivity and targets
  • A creative, dynamic and smart approach to inbound sales
  • High level of account management, sales and service ability
  • Competent in handling and working through customer objections
  • Strong negotiation and persuasion skills
  • Proven successful background in a customer focused environment
  • Ambition and determination to succeed
  • The ability to deal with customers over the telephone in a confident and professional manner
  • Ability to work in a team environment
  • Ability to adapt to changes within a fast-paced working environment

In addition, it would be great if you had...

  • Previous insurance experience

What we can offer

  • Excellent salary and bonus
  • Fantastic working environment
  • Benefits such as free healthy vending machine
  • Long terms and stable career
  • Full and in-depth product training
  • Opportunity for CII training