Customer Service Agent

If you’ve got outstanding customer service skills, we want you

Careers with us

Who are you

Customer Service Agents are the heart of Policy Expert – they consistently deliver the excellent customer care that has secured our status as number one home insurer in the UK. If you are self-motivated, dynamic and can push yourself and your team to achieve more every day, then you would be a great fit. We offer a full training package, so a positive attitude, concern for your customers and the desire to work in a fast-paced environment are more important than experience in the insurance industry.

Customer Service Agent

What you’ll be doing

  • Handling phone calls from customers who have queries about their insurance policy
  • Responding to customers by email and letter
  • Managing and completing helpdesk tasks within deadlines
  • Ensuring work is completed to the required quality standard in line with FCA compliance and best practice
  • Delivering great customer service by demonstrating expert product knowledge to answer customer questions
  • Ensuring existing information held is accurate

What we would like you to have

  • Superior written and verbal communication skills, including a great telephone manner
  • The ability to work through customer complaints to find a resolution
  • Empathy and patience towards customer needs
  • Great attention to detail
  • Ability to work in a team environment, but also to be self-motivated and work on your own initiative

What we can offer

Policy Expert offer all employees a range of lifestyle benefits, where you can get discounts on your everyday shopping, holidays, cinema tickets and more. We believe happy, healthy employees achieve more, so healthy snacks and fruit are available for free, and we have a well-equipped ‘chill out’ area for you to get the most out of your breaks. We also aim to support you in your career, so product, industry and management training are available to help you up the ladder.

How to apply

If you’re interested in working for an insurance company with a personal approach to both customers and employees, then drop us a line at