How to make a claim

Stress-free Travel Insurance

Policy Expert travel insurance gives you the reassurance you need - especially when you make a claim. Wherever you are in the world you'll be able to rely on us to give you the right help when you need it most.

Before you claim

Where possible, please complete the following before making a claim:

  • In the event of theft or loss of property, you must obtain an official report from the local police, airline or hotel management within 24 hours of the event.
  • Check your policy documents to confirm your cover details and excess levels.
  • Have your policy number ready when you call.

Making a claim

For help and advice with travel claims, contact our UK-based specialists. Be sure to call our expert travel team within 31 days of the incident to make your claim.

0343 658 0345

  • Monday - Saturday: 9.00 - 17.00