Privacy Policy

Policy Expert is committed to protecting your personal information. This page answers some important questions about how we can collect, use and protect your personal details.

• Introduction

• Data protection

• Welcome to Policy Expert.

   

  Policy Expert (which is a trading name of QMetric Group Limited) is committed to protecting your privacy.

  This Privacy Policy explains our data processing practices and your options about the ways your personal data is used.

  We reserve the right to change our Privacy Policy from time to time and would encourage you to check regularly for any changes that may have taken place.

  Please read this Privacy Policy carefully as once you use our website services (Services) you will be regarded as having read and accepted this privacy policy. You must not use this website or our Services if you do not accept this Privacy Policy.

  If you have any requests concerning your personal information or any queries about our processing please contact us or telephone us on 0845 4 100 800

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  Policy Expert is a registered data user under the Data Protection Act. We will treat your personal information as confidential and we will keep it on a secure server to ensure that all personal and transactional information is protected to the highest standards. The data controller of this website is QMetric Group Limited whose office is situated at: 32-38 Dukes Place, London, EC3A 7LP.

• The information we collect

• Use of your information and preferences

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  When you register, Policy Expert collects the details you provide as well as information we learn about you from your use of our service and your visits to our website and other sites accessible from it. We also collect information about the transactions you make.

  If you take part in any promotions, competitions, give us feedback or complete any profile forms, we may collect additional information. We also monitor customer traffic patterns and site use which helps us to improve the service we provide. We will periodically review your personal information to ensure that we do not keep it for longer than is necessary.

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  We may use your personal information for the following purposes:

  • to process a transaction between you and Policy Expert; and / or
  • to process a transaction between you and a third party; and / or
  • to enable you to access and use the Services; and / or
  • to personalise aspects of our overall service to you; and / or
  • to communicate with you.

  We may contact you by post, email, SMS or telephone for these purposes. As part of our continual effort to improve service, one of our customer care team may contact you by telephone to discuss your quote and whether there is anything we can help you with. For the purposes of staff training and to ensure we offer excellent customer service we may record or monitor calls.

  If you do not want to be contacted for such purposes please email us ask@policyexpert.co.uk or telephone us on 0845 4 100 800 . You may also unsubscribe from ongoing email at any time by following the unsubscribe instructions at the bottom of each email. Please note that there might be times where we need to communicate with you for administrative or operational reasons relating to our products and services.

• Disclosure of your information

• Do we use cookies?

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  We do not sell, trade or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. Please be aware that once you use our services, you will be regarded as having given your consent to us disclosing your personal information to the following parties:

  • Third party providers whose products or services are listed on the results pages on our website, for the purpose of obtaining an online quotation for you or comparing different products and services as requested by you.
  • Other third parties either where necessary for those third parties to provide additional products and services requested by you or with your prior consent.

  You should also be aware that:

  • To help prevent fraudulent claims your insurer has a sharing of information agreement and will exchange information with other insurers through various data bases and may pass on any claims information to the Claims and Underwriting Exchange Register (CUE).
  • To help identify people who are not insured when they have a legal obligation to have insurance in place your insurer may supply details of your insurance to a database which can be accessed by the police and other insurers. This is dependent on the type of insurance you hold.

  By using our website, you will be regarded as having given your consent to us disclosing your personal information to the Financial Services Authority and / or other regulatory / governing bodies for the purposes of compliance monitoring.

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  Yes, we do use cookies.

  When you visit the Policy Expert website, we collect information about your computer and assign you a "cookie" (a small, unique identifier text file). You don't provide this information, it's collected automatically as a way of supporting your visit to this website. Policy Expert uses cookies for a number of purposes e.g. to personalise content, provide the mechanisms for online quotes / purchases and to monitor traffic on the site.

  Most browsers allow you to turn off the cookie function. You don't need to allow your browser to accept cookies in order to view much of our website but if you don't accept them, you may not be able to buy any of the online products and services we provide.

• Privacy Policy changes

• Other websites

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  If we decide to change our Privacy Policy, we will post those changes on this page, and update the Privacy Policy modification date below.

  This policy was last modified on 26th April 2011.

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  Our website contains links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their Privacy Policy, which may differ from ours.

• Access rights

• Contact Us

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  You have the right to access the personal data that's held about you. To obtain a copy of the personal information Policy Expert holds about you, please write to us at: Policy Expert, Floor 3, Silbury Court East, 402 – 420 Silbury Boulevard, Milton Keynes, MK9 2AF. There is a fee of £10 for this service.

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  If you have any questions regarding this Privacy Policy, please contact us using the information below:

  Telephone – 0845 4 100 800
  Email – ask@policyexpert.co.uk
  Online – via our contact us form
  

  Address:
  QMetric Group Limited
  32-38 Dukes Place
  London
  EC3A 7LP
  United Kingdom